ATAG was recommended by boiler servicer. The fitted boiler is reliable, quiet, efficient and with TADO app easy to operate. Service from supplier has been good and ATAG have followed up with calls t... See more
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Review summary
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I had the pleasure of dealing with Nathan regarding a recent issue with my boiler. He was helpful knowledgeable and empathetic. My problem was resolved and he kept me informed all the way through the... See more
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Engineer arrived on time, Knew what he was doing, Did thorough service, Pointed out things previously missed by other engineers and gave advice on how to look after boiler,day to day ,to keep it... See more
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So far so good. Boiler recommended by trusted plumbing company who are certified to install and service product. No real problems so far after 21 months. Appears to be very efficient and easy to contr... See more
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Company details
Written by the company
We do things differently at ATAG. Our constant commitment to engineering precision, matched with our commitment to only using quality components, means that our boilers are built to last. Spending money on a new boiler is a big investment, and you need to be sure that it’s going to keep you warm for years to come. That’s why every ATAG boiler comes with a 12-year warranty, with the option to upgrade to 18 years on all parts and all labour. For us, it’s about your long-term peace of mind. ATAG boilers can only be bought through an ATAG Selected Partner (ASP). All of our ASPs are legally qualified Gas Safe Registered installers who know how to install an ATAG boiler correctly. We only sell to gas-safe installers because we need to know you’re in safe hands all the way. To find out more, visit www.atagheating.co.uk.
Contact info
Operational Address: 1 Masterton Park, South Castle Drive, KY11 8NX, Dunfermline
- 0800 680 0100
- office@atagheating.co.uk
- atagheating.co.uk
4.7
Excellent
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Great product and great service
Great product and great service. When I had an issue, it was resolved without fuss very quickly and efficiently and that makes a world of difference especially with something as important to a family as a boiler. Cannot recommend enough.
27 March 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mike Dorricott
Thank you for your fantastic feedback.
We’re delighted to hear you’re happy with both the product and the service, and that when an issue arose it was resolved quickly and without fuss.
We completely understand how important a reliable boiler is for a family, so it’s great to know we made a positive difference.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer
We really appreciate your recommendation and your support.
Brest wishes
ATAG Heating Technology
Well done ATAG!
Same day repair carried out by a very friendly & knowledgeable engineer. Stuart from Leeds.
22 March 2026
Reply from ATAG Heating Technology UK Ltd
Dear william walker
Thank you for your feedback.
We’re pleased to hear the same-day repair was carried out by a friendly and knowledgeable engineer.
We’ll be sure to pass your kind comments on to Stuart.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
I had reconnection issues between my ATAG thrmostat and APP
I had reconnection issues between my Boiler thermostat and the APP on my phone.
Called ATAG and spoke to Lewis who then sent me an idiots sheet via email, to reconfigure the two.
Within half and hour we were bac
It worked a treat! and I am very grateful.
25 March 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Kevin Giles
Thank you for your feedback.
We’re pleased to hear Lewis was able to help you quickly and provide clear guidance to get your thermostat and app reconnected.
It’s great to know everything was back up and running within half an hour.
We’ll be sure to pass on your thanks to him, and we appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Speaking with Nathan Davis in the Atag…
Speaking with Nathan Davis in the Atag Scotland office was easy & helpful he answered all my questions & resolved them efficiently concerning my combi boiler
17 March 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Eddie Borley
Thank you for your kind feedback.
We’re pleased to hear that Nathan was helpful, answered all your questions clearly, and resolved your query efficiently.
We’ll be sure to pass your comments on to him and the team in our Head Office in Scotland.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
Dawn Allan
Warranty Call Out
First time of having use the Atag Warranty services and was very impressed with the timely manner it was dealt with. Logged the issued online first thing this morning and then within 4 hours an and engineer had been out and fixed the issue.
20 March 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mr Phil Twigg
Thank you for sharing your experience.
We’re delighted to hear your first use of the ATAG warranty service was handled promptly and efficiently, with an engineer able to attend and fix the issue within just a few hours.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate your feedback and are glad we could help when you needed us.
Best wishes
ATAG Heating Technology
We had no hot water
We had no hot water. Rang ATAG and explained the issue. Shortly afterwards got a call to arrange visit which took place two hours later. Problem resolved by helpful engine.
6 March 2026
Reply from ATAG Heating Technology UK Ltd
Dear Graham Walker
Thank you for your feedback.
We’re pleased to hear that after contacting us about the hot water issue, a visit was arranged quickly and the Warranty engineer was able to resolve the problem within a couple of hours.
It’s great to know you found the service helpful, and we appreciate you taking the time to share your experience with ATAG.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Excellent service
The engineer was pleasant, presentable, courteous and very knowledgeable. A job well done.
3 March 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Wendy Wagener
Thank you for your kind feedback.
We’re pleased to hear the Warranty engineer was pleasant, courteous, and knowledgeable, and that you were happy with the work carried out.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience with ATAG.
Kind regards
ATAG Heating Technology
Can’t fault ATAG
Can’t fault ATAG. From the initial telephone call to report the issue to the engineer attending my the house was 4.5hours. Very happy!
2 March 2026
Reply from ATAG Heating Technology UK Ltd
Dear Mrs Martin
Thank you for your great feedback.
Customer satisfaction is extremely important to us so we are delighted to hear that from your initial call to our Technical Helpdesk to the engineer attending your property was only 4.5 hours and that you were happy with the service provided.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We really appreciate you taking the time to share your experience with ATAG.
Best wishes
ATAG Heating Technology
Friendly
Friendly, helpful and knowledgeable. Came, did the job, neatly and politely.
Would fully recommend
24 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear Customer
Thank you for your feedback.
We’re pleased to hear the Warranty engineer was friendly, helpful, and knowledgeable, and that the job was completed neatly and politely.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
We appreciate you taking the time to share your experience.
Kind regards
ATAG Heating Technology
a good service
a good service , engineer was very good explained what he was doing very efficient and on time.
13 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear KEITH ROUTCLIFFE
Thank you for your feedback following your recent Warranty callout.
We are so pleased that you experienced good service and that the engineer efficient, on time and that his explanations were clear.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Everything spot on and top notch service
24 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear Steve Maguire
Thank you for taking the time to write a review about your recent Warranty callout.
We are so pleased that everything was spot on and that you rate our service as top notch.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Dep Nguyen
Thank you for taking the time to write a review about your recent Warranty callout.
We are so pleased that all went well.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
I’ve installed a few Atag boilers to…
I’ve installed a few Atag boilers to date (gas safe registered) and imo they are the best quality boilers on the market today.. with between 12-18 year warranty!
Also has a great customer service.
21 February 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Paul
Thank you for your fantastic feedback and for choosing to install ATAG boilers.
It’s great to hear such positive comments from a Gas Safe registered installer, and we really appreciate your confidence in the quality, warranty, and customer service we provide.
Your support means a lot to us.
Thank you for taking the time to review.
Kind regards
ATAG Heating Technology
Easy to contact friendly knowledgeable…
Easy to contact friendly knowledgeable staff Great communication and follow up action Thank you
17 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear Excellent service
Thank you for your kind feedback.
We’re delighted to hear you found our team easy to contact, friendly, and knowledgeable, with great communication and follow-up.
We really appreciate you taking the time to share your experience.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Engineer turned up
Engineer turned up. very pleasant, got on with task, very quick and efficient . Tidied up when finished, very pleased
19 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear Robert.S.Hogan
Thank you for your feedback.
We’re pleased to hear the engineer arrived as expected, was pleasant, worked efficiently, and left everything tidy.
It’s great to know you’re very pleased with the service, and we appreciate you taking the time to share your experience.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Kind regards
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear David Braunton
We’re really glad you were happy with the service.
Thank you for the fantastic feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Issue resolved the same day.
Issue resolved the same day.
Our boiler was making a strange noise and as it was still under guarantee I contacted ATAG to see if they could fix it.
After some initial confusion (the installer had registered it under the wrong address), Nathan at ATAG corrected that and passed our problem to thier repair team.
To my surprise they contacted me later that morning to offer a repair the following day, which was then adjusted to 'in 2 hours' due to a cancellation.
The engineer diagnosed a faulty fan and replaced the part there and then!
No quibbles, fixed in less than 4 hours... of course I am very pleased with the service provided.
16 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear Peter
Thank you for taking the time to share such a detailed review.
We’re delighted to hear that despite the initial registration issue, Nathan was able to resolve this quickly and that our repair team arranged a same-day visit.
It’s great to know the engineer diagnosed and fixed the fault so promptly, getting everything sorted in just a few hours.
We’ll be sure to pass your kind feedback on to Nathan and the team.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
Reply from ATAG Heating Technology UK Ltd
Dear Jacqui SUmmersgill
We’re glad to hear everything went smoothly, the engineer arrived as promised, and your boiler is back up and running.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Thank you for your feedback.
Best wishes
ATAG Heating Technology
Just agood service,very pleasent…
Just agood service,very pleasent enginner,explaned everthing he was doing to me and why,which i like that,you know what you get, no mess all good
6 February 2026
Reply from ATAG Heating Technology UK Ltd
Dear customer
Thank you for your review.
We’re pleased to hear you received good service and that the engineer was pleasant, took time to explain everything clearly, and left no mess behind.
It’s great to know you felt informed and comfortable throughout the visit.
We really appreciate your feedback.
To ensure continued performance and maintain your warranty, we simply ask that the boiler is serviced annually by a qualified Gas Safe Registered engineer.
Best wishes
ATAG Heating Technology
DO NOT BUY THIS BOILER AS THE WARRANTY…
DO NOT BUY THIS BOILER AS THE WARRANTY IS NOT WORTH THE PAPER ITS WRITTEN ON !!!
Leaking heat exchanger after 18 months, a technical sales man got called out to it who was going to change the heat exchanger under warranty however couldn't be bothered as he was due to break off for Christmas !! referred it back to the office and told them the heat exchanger failed due to the suspected water quality in the system. This system had perfectly clean water in it running underfloor heating only and their supplied inhibitor. 2 months later and still no one has called me the installer back to give me any feed back as to why they have not repaired the boiler !! they only sell to gas safe engineers and I can't see how they will sell boilers if their back up warranty and service isn't good. its not worth it stay away from ATAG Boilers as the warranty just isn't a warranty I'm afraid !!
4 February 2026
Unprompted review
Reply from ATAG Heating Technology UK Ltd
Dear Andy Robinson
Thank you for taking the time to share your feedback.
I'm so sorry to learn that you’ve experienced issues with the replacement of a heat exchanger.
To ensure this matter can be investigated and responded to, can you please email me at d.allan@atagheating.co.uk.
Kind regards
Dawn Allan
Head of Operations
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