Wonderful help and assistance with choosing our forever earrings. Staff were all lovely and can’t thank the lovely Kim enough for helping us with piercing side of things. Can’t rate her care a profe... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently treated myself to a full new stack of earrings - the quality is amazing, one of the very few brands whose jewellery does not irritate my ears. I lost one of my earrings a few days ago and w... See more
Company replied
My daughter had a wonderful experience at the South Molton branch. We were met by a really friendly, engaging and helpful young lady on Saturday 27th June (apologies for forgetting her name. My daught... See more
Company replied
I spontaneously walked in and was met with the wonderful Precious who curated the most beautiful selection for my many piercings! She was incredibly patient and attentive, and helped me all with the l... See more
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Company details
Information provided by various external sources
A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
Contact info
Highbury Grove 22, N5 2EF, London, United Kingdom
- astridandmiyu.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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The jewellery is great value beautiful…
The jewellery is great value beautiful pieces for every day and occasion wear. But most of all I have been so impressed by the level of customer service both online and in the stores.
Definitely my favorite brand of all the ones out there and I would highly recommend. Thank you customer services for all your help. I love my new ring stack ❤️
26 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Nicky. We're so pleased to hear you're enjoying your new ring stack and that both our online and in-store teams have taken such good care of you. We'll be sure to pass your kind words on, it means a lot!
Love A&M x
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Claire. We're so pleased to hear our Customer Connection team were able to help you quickly and effectively. We really appreciate your kind words!
Love A&M x
Amber looked after us today in Astrid &…
Amber looked after us today in Astrid & Miyu in Kildare Village. She was fantastic to deal with - so friendly and helpful. Customer service was excellent! Will definitely be back
31 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Suzanne. We're so pleased to hear Amber took such great care of you and made your visit such a positive one. We'll be sure to share your lovely feedback with her, and we look forward to welcoming you back again soon!
Love A&M x
Damila was sooooooo professional and…
Damila was sooooooo professional and kind. My daughter fainted and she looked after her sooooo well with another shop assistant. We will return. Such an amazing service. Thank you.
11 April 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Ciara. We're so pleased to hear Damila and the team were able to support your daughter and take such good care of her during what must have been a worrying moment. We'll be sure to pass your kind words on!
Love A&M x
Great Service from Bia
I went into store to buy some rings id seen previously, Bia was so helpful in finding the right size and being so patient with me as I ummed and ahh’ed whether to get them or not. I ended up with both rings and a new earring for my cartilage that she’s booked me an appointment for to get changed over. Such lovely service and always the best experience in Astrid & Miyu.
30 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Liv. We're so pleased to hear Bia looked after you so well in store and helped you find the right pieces. We're always happy to take the time to ensure customers leave with pieces they truly love!
Love A&M x
Very good customer service for buying jewelry online
I bought bespoke jewelry story chain with 5 pedants through their app since there’s no nearest store where I live. I Had a good experience with the customer service, who helped me from the start until I received my package! Very friendly and helpful! I love my necklace. It’s cute, pretty and personalized.
Thank you for everything!
1 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review. We're so pleased to hear you had a great experience with our Customer Connection team and that they were able to support you throughout your order. It's lovely to know you're happy with your story chain!
Love A&M x
Amazing customer service
My husband was buying a ring for my birthday. Hannah was so helpful and patient as I particularly liked a ring that was not available in my size. She showed me a similar ring, which I did choose. She was not pushing a sale, which was nice. She was very friendly, asking about our plans. Overall it just a lovely experience, Hannah was professional, polite and a great face for Astrid and Miyu in Fenwicks.
30 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Adrian. We're so pleased to hear Hannah looked after you so well in our Fenwick Boutique and helped you find a ring you love. It's lovely to know she made the experience feel relaxed and enjoyable, and we'll be sure to share your kind words with her!
Love A&M x
Amazing Service!
I had a great experience at Astrid & Miyu. Thank you so much for your amazing service Kathryn, very happy with the welded bracelet. I would definitely recommend!
30 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Maisie. We're so pleased to hear you had a great experience with Kathryn and that you're happy with your welded bracelet. We'll be sure to pass your kind words on!
Love A&M x
Kathryn
Kathryn was so so lovely and very informative about the welded bracelets and aftercare. She made sure we were comfortable and happy with our choice! Thank you so much xx
30 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Abbie. We're so pleased to hear Kathryn took such great care of you and made sure you felt comfortable and well informed throughout your appointment. We'll be sure to pass your kind words on to her!
Love A&M x
It has been six days since I got my…
It has been six days since I got my nose pierced and it was also my very first time. The experience and the comfort was amazing, super professional and I honestly can’t recommend this place enough🤩 especially the piercer who did mine which was Vikki, she was the sweetest person ever and she made sure I was comfortable and ok as she did the whole process. It was an amazing experience😍
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Helan. We're so pleased to hear your nose piercing experience was such a positive one and that Vikki helped you feel comfortable and well looked after throughout your appointment. We'll be sure to pass your lovely feedback on!
Love A&M x
Great customer service!
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review. We're so pleased to hear you had a great experience with our team and felt well looked after!
Love A&M x
Super helpful
Super helpful, really nice to talk to and great customer service.
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Layla. We're so pleased to hear you had such a positive experience and felt well looked after by the team. We really appreciate your kind words!
Love A&M x
Got a rose gold permanent bracelet for…
Got a rose gold permanent bracelet for my 40th birthday which broke within 6months. Having not lived near a shop i only recently went to get this put back on to which i was told there was numerous weak links which i couldn't understand considering it was only less than a year old when it broke. The shop fixed bracelet and said no more they can do if breaks again. It broke again the same day and i lost it. Really disappointing considering the fact it was expensive. The fact you dont do rose gold anymore makes me wonder if this is the reason.
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave a review, Angela. We're sorry to hear about your experience and understand how disappointing it must have been to lose a piece that marked such a special occasion.
Our welded bracelets, including our rose gold styles, are crafted from solid 9k gold and are designed with durability in mind. Within our welded bracelet service, we are pleased to offer a one-year warranty in which we can reweld your chain free of charge.
As the issue was raised with us after this one year period had passed, the bracelet was assessed based on its condition at the time of your visit. Our instore team were able to offer a complimentary reweld as a goodwill gesture but advised that this was made as a one time exception.
Sadly, as the bracelet was outside of warranty and subsequently lost, we're unable to offer a replacement chain. We are truly so very sorry for the upset this has caused. If you'd like to discuss this further, please feel free to reach out to our Customer Connection team who would be happy to help.
Kind Regards, A&M
Smash smashed it
Smash smashed it! What a legend! She did the best piercing for both me and my friend! She clearly loves her job and made us feel at ease. Would 100% recommend!
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Emma. We're so pleased to hear Smash took such great care of both you and your friend and made your piercing appointments feel comfortable and enjoyable. We'll be sure to pass your lovely feedback on!
Love A&M x
Dobs did my first piercing and made the…
Dobs did my first piercing and made the experience fun and memorable! He took us step by step through what he was doing making me comfortable!
24 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Pia. We're delighted to hear Dobs made your first piercing experience such a positive one and helped you feel comfortable throughout your appointment. We'll be sure to pass your kind words on!
Love A&M x
Bought an expensive pair of earrings
Bought an expensive pair of earrings. Have only had them just over a year and they’ve snapped. Nothing customer service could do. Not worth the money
29 May 2026
Unprompted review
Reply from Astrid & Miyu
Hi Stacy,
Thank you so much for taking the time to leave your feedback.
We’re really sorry to hear this and completely understand your disappointment.
I can see our Customer Connections team has responded to your email and will continue to support you as best they can.
Love,
A&M
Enough time to browse then some help
I was allowed to browse around the shop before someone offered me help. Emma was so sweet and found me my perfect earrings!
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review. We're so pleased to hear you had such a great experience instore and that Emma was able to help you find the perfect pair of earrings. We'll be sure to share your lovely feedback with her!
Love A&M x
Helix, conch & lobe piercings
I had three piercings done today by lovely Bethan at Astrid & Miyu on Neal Street, London. She was super friendly, caring and knowledgeable. She’d put anyone at ease, support and wouldn’t force any decisions on. I am very pleased with my new piercings (they’re beautiful!) and really glad I booked my appointment with Astrid & Miyu. Thank you xx
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Blue. We're so pleased to hear Bethan made you feel comfortable and supported throughout your appointment, and that you're loving your new piercings. We'll be sure to pass your lovely feedback on!
Love A&M x
Gorgeous bracelet made by Maia in Hampstead
I had a custom bracelet made by Maia at the Hampstead store. The whole experience was really enjoyable and she was so friendly, helped me design my perfect bracelet and put it together beautifully. I couldn’t be happier and she was very attentive. Thank you :)
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Beth. We're delighted to hear you had such a lovely experience with Maia and that she helped you create a bracelet you love. We'll be sure to share your kind words with her!
Love A&M x
Kate pierced both my ear lobes today…
Kate pierced both my ear lobes today and the whole expensive was excellent. Extremely informative and a wonderful person. I would highly recommend.
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for taking the time to leave us a review, Adam. We're so pleased to hear Kate made your piercing experience such a positive one and that you felt well informed and looked after throughout your appointment. We really appreciate you taking the time to share this!
Love A&M x
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