Wonderful help and assistance with choosing our forever earrings. Staff were all lovely and can’t thank the lovely Kim enough for helping us with piercing side of things. Can’t rate her care a profe... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I recently treated myself to a full new stack of earrings - the quality is amazing, one of the very few brands whose jewellery does not irritate my ears. I lost one of my earrings a few days ago and w... See more
Company replied
My daughter had a wonderful experience at the South Molton branch. We were met by a really friendly, engaging and helpful young lady on Saturday 27th June (apologies for forgetting her name. My daught... See more
Company replied
I spontaneously walked in and was met with the wonderful Precious who curated the most beautiful selection for my many piercings! She was incredibly patient and attentive, and helped me all with the l... See more
Company replied
Company details
Information provided by various external sources
A British brand selling unique, personalised jewellery beautifully designed and hand-crafted in London. Featured in Marie Claire, Elle and others.
Contact info
Highbury Grove 22, N5 2EF, London, United Kingdom
- astridandmiyu.com
4.5
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Really helpful
Really helpful, instant replies, went out of her way to get my order sorted. Thank u!
8 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you so much for your lovely review, George! We're so glad our Customer Connection team could get everything sorted for you quickly. Love A&M x
They will charge you for the return
They will charge you for the return, you cannot choose which return provider (FEDEX only) and their only return points are in the notorious Lisbon Airport or Evora hundreds of km away.
Make sure what you're buying fits, because if you need to return it you are s*** out of luck.
Edit: So as a customer I'm supposed to contact your support and ask "Hey besides the automatic choice on your website, do you offer other ones?" thats a bit ridiculous my complaint is still valid.
7 June 2026
Unprompted review
Reply from Astrid & Miyu
Hi Andre, We offer complimentary FedEx returns for international returns where you can drop these returns off. However, if you do not live near a FedEx drop off location, through their website you are able to schedule a pick up directly from your address as a more convenient service and would not need to leave your house. If you require support with this process, our Customer Connection team will gladly walk you through this. One the FedEx website, if you would prefer to have them retrieve the parcel it is one of the first drop down options to schedule a pick up. You should not need to contact support for your returns as the options for this are readily available through our Returns Portal with the shipping label or on the website for a collection. King Regards, A&M
Totally brilliant.
Meg was brilliant. She made me feel totally relaxed and I’m very happy with my piercing's. Professional and friendly service, I’d highly recommend - thank you!
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Julia. We're so pleased to hear Meg made you feel relaxed and delivered such a friendly, professional piercing experience. We'll be sure to share your lovely feedback with her!
Love A&M x
Really Great experience with Alvaro.
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Helena. We're delighted to hear you had a great experience with Alvaro. We'll be sure to pass your kind feedback on!
Love A&M x
They were amazing!
They were amazing!! Everyone was so kind to help, and I left with a beautiful bracelet!!
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Erica. We're so pleased to hear you had such a positive experience with the team and found a bracelet you love!
Love A&M x
Great experience
Our piercer Toni was amazing - made the whole experience so much better !
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Taisie. We're so pleased to hear that Toni made your piercing experience such a positive one. We'll be sure to pass your lovely feedback on!
Love A&M x
Reply from Astrid & Miyu
Thank you for your review, İpek. We're so pleased to hear that Emma provided such a friendly and helpful experience. We'll be sure to pass your kind feedback on!
Love A&M x
A place to return to time and again
Shopped here twice now and you become ever more drawn to it. Staff are so wonderfully attentive. We were served by Emma who went above and beyond in discussing and accommodating potential options (we were being indecisive). The main store HOAM hits comfort and quality perfectly. Have now purchased rings, bracelets and a necklace, all have made perfect gifts. Will absolutely return.
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Alistair. We're delighted to hear you've had such positive experiences with us and that Emma took the time to help you find the perfect pieces. It's wonderful to know your gifts have been so well received, and we look forward to welcoming you back again soon!
Love A&M x
We were served by Kata in Madrid who…
We were served by Kata in Madrid who was incredibly helpful and really sweet
6 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Sally. We're so pleased to hear that Kata made such a great impression during your visit to our Madrid store. We'll be sure to pass your lovely feedback on!
Love A&M x
The customer service provided by Cerys…
The customer service provided by Cerys was excellent, they really spent the time to help me and supported with reaching a resolution after I sadly lost my original bracelet. Really grateful for their help.
4 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Ellen. We're delighted to hear that Cerys was able to support you and help reach a resolution following the loss of your bracelet. We'll be sure to share your kind words with her!
Love A&M x
10/10
I got ears pierced by Meg at Fenwicks in Newcastle. She’s so lovely, signed the consent forms and made sure I had some food. There’s a little room in the back where they do it for more privacy and she couldn’t be any nicer! 10/10
5 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Ruby. We're so pleased to hear Meg made your piercing experience such a positive one and helped you feel comfortable throughout your appointment. We'll be sure to pass your lovely feedback on!
Love A&M x
Piercing was good but post fell out…
Piercing was good but post fell out within a few days. When asked to send out a replacement, because I live a long way from store, this was refused. After care not good enough.
5 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Maaike. We're sorry to hear this has happened and understand your disappointment.
The health, safety and healing journey of our customers is extremely important to us, which is why any replacement piercing jewellery is required to be fitted in store by one of our trained piercers. This allows us to ensure the jewellery remains sterile and that the piercing can be properly assessed before a replacement is fitted.
We've reached out to you directly and would be happy to arrange a complimentary replacement appointment, as your piercing is still within the 12 week healing period. We look forward to hearing from you and hopefully finding a suitable resolution.
Kind Regards, A&M
My new obsession
My new obsession, love the pieces I’ve gotten so far.. and so far so good.. I’ve seen the bad reviews however nothing has broken or tarnished for me as of yet.. so very pleased. Love the rewards/ points system as well
4 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review. We’re so pleased to hear you’re loving your pieces and enjoying the rewards and points system too!
Love A&M x
Amazing experience
Amazing experience today in store. The girls were so lovely, helpful, and welcoming. Thank you to Corran for her help! I will definitely be back for more!
4 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Rebecca. We’re so happy to hear you had an amazing experience in store and that the team made you feel so welcome. We will be sure to pass this on and we look forward to seeing you again soon!
Love A&M x
They were really helpful 10/10 would…
They were really helpful 10/10 would recommend
4 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Amy. We’re so pleased to hear you found the team helpful. We really appreciate your support!
Love A&M x
Great Staff and Products
I have now had two piercings with Astrid & Miyu and each time I have had a great experience. The staff are very knowledgeable, friendly, and advise on what is best for you. I love both my earrings and I love the professional advice I was given I would definitely recommend them. The staff are second to none and make you feel very important
16 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Elaine. We’re so pleased to hear you’ve had great experiences with your piercings and that our team made you feel well looked after and supported throughout. It means a lot to know you’d recommend us and are loving your new pieces.
Love A&M x
Gold Member Birthday Voucher
As a Gold Status member I was unable to use my Birthday Voucher online when queried was informed by A&M Customer Services team they can only be used in store for tattoos and piercings and told me mine had expired as they only last one month, not one year like points.(can not find this on website) I didn’t want those services and found this really frustrating that you cannot use it on Jewellery. Expressed my concern with CS with no reply. I decided to test code again online in shop it will in fact redeem but only on expensive solid gold items. A&M Members pls bear this in mind when you receive your voucher. A&M what the heck!! Please be transparent…
28 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, we're sorry to hear about your experience and the frustration this has caused. A member of our Customer Connection team will be in touch with you shortly to look into this further.
Kind Regards A&M
Great experience
Everyone was so helpful and kind, not to mention Kay finished the peircing incredibly fast. Wonderful experience and very happy with the result :)
3 June 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Rachel. We’re so pleased to hear Kay and the team made your visit such a positive one and that you’re happy with the result. We hope to see you again soon!
Love A&M x
Absolutely fantastic service
Absolutely fantastic service. Alejandra was brilliant and did my piercing really well, it’s healed really quickly!! I will t hesitate to go there again.
20 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Nicola. We’re so pleased to hear about the support you received from Alejandra and that you’re happy with how quickly your piercing has healed. We look forward to welcoming you back again soon!
Love A&M x
Toni made an exciting piercing…
Toni made an exciting piercing experience a real delight
16 May 2026
Unprompted review
Reply from Astrid & Miyu
Thank you for your review, Lucy. We’re so pleased to hear Toni made your piercing experience such an enjoyable one. We will be sure to pass this on!
Love A&M x
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