Aspers Casino Reviews 

Thanks manager for chosing the best customer suport i mean the customer service call April..

I've worked with them for quite a while service is bad out of London because they hire and pay minimum wage, a manager was getting 100 pounds more than a dish washer but probably because we're not English as I've heard.. food is leftovers from customers and have way too many rules which they expect us to follow without giving a possibility to do so easily, everyone is very stressed and customers not happy neither, except for the dodgy ones and the waitresses know who we talking about :)

As soon as I won a half decent amount my account was closed, this happened minutes after requesting a withdrawal. I've supplied all my documents and they still say my withdrawal is under review with no time frame to indicate when it will be complete. This is nothing more than a delaying tactic that a lot of shady casinos use in hopes that you will give up and leave them with your profit. I would advise any and everyone against this casino, there are hundred of online casinos that treat their customers with respect, this is not one.

Update.

It has now been 17 days since my withdrawal request, I have started the complaints process and I was told that this would not affect my withdrawal but that seems to be another lie. Aspers have unsuccessfully reported this review, so that speaks volumes about this company.

Update 2.

I have opened a complaint which they responded to after 10 days, they have stated that my account will be reactivated after 5 days, that was 7 days ago! Still no word on the withdrawal 26 days later.

This is a good casino. Excellent customer services. Only downside is the limit is too small for me otherwise I would be still a member. I understand the limits restrictions especially in this covid times. They want to protect customers so have "small limits" hence not for me. They dont come across as wanting to rip off or scam customers. If you wager small then this is a good casino.

Great help from Owen on live chat sorted everything for me

There are a lot of online casino that you can choose from but I do highly recommend Aspers. It’s more fun since there’s plenty of games to choose from especially if your like me having fun with slots. What is more important is the customer support and service they’re providing to their client. Any concerns it’s getting deal with in prompt and there’s always someone to attend to your issues or queries, well unlike some where you will see only “there’s no available champion at the moment” lol.
Also, the system is so good that you can control/monitor your money and time spent especially at this time that we just tend to sit at home.
Just want to commend SUMMER who’s been so professional dealing with my concern.
Wish I can give more but guess 2 thumbs up won’t be bad at all... ^_^

Aspers used to be my favourite casino to play at because they have all the games i like, the match up offers are good and so is the wagering. I was a long standing customer for 5 years or more until they decided to block my account with no email to say they have done so or why. I lost my bank card so my bank blocked my card and i was waiting for a new card to arrive. I stupidtly asked my dad if i could use his card on my aspers account and he agreed i could, and i was in bed with a broken leg and i had just lost a family member so i was in a very low mood and needed some form of distraction from it all (i would have only deposited what i could afford) and I didnt know that i couldnt use my dads card and i probably shouldnt have, lesson learned and i think thats why they closed my account. Despite that, there was no communication to say they had closed my account and secondly they could have just cautioned me and said its not allowed and then i wouldnt of done it again. I dont feel the treatment i received was fair. They made me feel like dirt. Closed my account and cut off all communication as to them closing it and why. I was a member of their sister casino as well, magical vegas and spin and win, both of which i really enjoyed and cant play anymore even though i didnt try to use my dads card on those 2 casinos. UNFAIR REALLY!!!!

UPDATE: As you can all see, they replied asking me to contact them so they can investigate. I contacted them immediately and they promised that the relevant team will contact me soon. I made sure i asked them if it would take months again and he reassured me it wouldnt and that they aim for 48 hours. 3 weeks on and still no contact made from them. Bloody joke they are.

If I could give this casino no stars I would. Got a bonus on king Kong cash on 1 pound stake. The second from top feature and it gives me 20p. I've never been such insulted in my life. I wouldn't recommend using aspers casino and I'll make sure I let everyone know. Not to use them

chat communication was spot on, not botted or scripts, actual real life humans speaking normally unlike some casinos. in land casino spot on as well, staff are a bit miserable but cant expect much really. games are spot on and pints are perfect. thomas on chat was very helpful! cheers

I simple ask customer service way RTP is so low comparing other casino,they got mad,and they lock my account and report to safer gambling team,and they know,safer gambling team will ignore me till my wagering of 98% expire with £750 bonus,so be careful what you say to customer service they make you pay..most of customer service they replay copy and past not much help

Excellent service from super helpful and friendly Dave on live chat. I had a big win and Aspers paid me no problem. I'm guessing that those that say they didn't get paid didn't follow the rules of wagering on the correct games etc. Read and follow the rules and t&c's and you'll be fine folks. Wouldn't hesitate to use again, excellent.

Bonus is a scam. Don’t bother with this casin o. Tried to get help from Mark on chat but was completely useless. Avoid

Happy to take money from a debit card for 1 year but when you win a large amount they refuse to payout!!!! Shocking casino DO NOT PLAY....😡😡😡😡

I would like to give many thanks to April, who was at work during the current unpleasant climate. The fact that April is at work offering help to allow us to enjoy ourselves was enough to satisfy me, even though she was unable to complete my request. Thank you!

Overall good experience. Verification was quick and withdrawal was quick after pending for 36 hours.

Couldn't fault

Almost perfect. Had some good help from the live chat they are helpful friendly and get the job done for you. Thanks again aspers team keep it up!

Riley was super helpful and a great chat!

Adrian and Summer were brilliant, super fast customer service and sorted my issue.

Thanks!