Aspers Casino Reviews 

Highly nor recommend. I tried-it will suck u from every single penny.

Went to the casino in stratford this Friday and decided to use the slots as I was playing they seem to have a mind of their own and started spinning uncontrollably at a higher stake than i wanted to bet and took nearly £20 before i could stop it . Called a staff member she saw it was faulty and confirmed the buttons were sticking and freezing and she got one of the managers. I was told his name was dan " grey suite , accent worked on Friday 16th may in the slots areas if thats even true. who came over he saw the fault I asked what can be done his reply was well if you'd have won you wouldn't be complaining would you? Which i felt was out of line and rude to say to someone contributing to his wages and a paying customer he then said he could give me £20 free play. There was no need for the unprofessional lazy rude and offensive introduction I wasn't taking money directly from his pocket.a few of The staff / mainly managers are very rude and lazy in the establishment and get an attitude especially if they have to do anything extra to help.

Very bad 👎😕 5000£ lose noting give back very bad casino I don't recommend

Aspers Stratford Westfield definitely going downhill. At reception only a couple of staff are friendly & smile at you, the rest have miserable faces. Drinks machines for water always broken & our of service...coffee machines area filthy looks like there's fewer now. No waiters around for drinks...was thirsty not the bar staff cud give me water sent me from one place to another...JUST OVERALL TERRIBLE CUSTOMER SERVICE!
People spend alot of money on rigged machines not paying out most of the times or paying peanuts. Going to band myself from going there. Not so full & yet machines hardly paid.

Aspers Stratford. There is no doubt that these machines are set to a lower rtp then machines found in other London casinos. I’ve watched and played for hours…………trust me this venue is the worst 😞

Horrendous, nearly 40 yr old turned away with no ID for no reason unless an 18 yr old has a membership, probably top5 most rude venues in the UK, train your staff, embarrassing, would review as 0 not 1 if I could, can not down rate enough

I want to apologise for the previous review but, this review will be not relevant because this is for the online service, which I never used.
Here in London unfortunately isn’t alike Las Vegas where there are many types of buy in tables and slot machines the minimum bet is 1 Pence, not 0.20 or 0.33 or 0.66 which first the machines are not paying at all, just money eaters and the rest compared other casinos it’s much affordable for some tournaments buy in .
Overall the Stratford Westfield isn’t that bad .

Worst customer service and some of the dealers are very rude. They are on a fixed wage but get very happy to see you lose.
Don't ever come here and spend a penny. Plus they expect you to give them tips even when you are losing.
Plus still charging you 5 pounds for orange juice that's not even fresh.
This is not gambling establishment it's a parasite establishment

DO NOT BOTHER!!!!!!! YOU WILL NOT GET YOUR MONEY. I've been trying since the 28/12/24 but have been given every excuse not to pay me my money. Speak to them on l live chat they all say the same-thing you have to Wait 24 hrs. They didn't say I need to wait day 24 when they took my money. It a con. Be carfull

Rigged machines at venues. Avoid these scammers!

Rubbish casino loss yesterday 1500 play bet 5 pound give me bonus 3 time one bonus 45 pound other 60 68 99,9procent u loss they not giving chance to we don't play noone a lote.off people just come to play 50pemce for fun nothing else for win this casino is useless don't try to win they its big scum

Myself and my boyfriend decided to try Aspers casino in Stratford for the first time tonight after a meal. As we approached the entrance via the outside we were asked immediately if we had been drinking. My boyfriend does not drink alcohol and I explained I had two drinks with my meal. After this the door staff continued to question us and made us feel very uncomfortable. So much so that I decided I did not feel comfortable entering the casino after all the questions. My boyfriend asked for the staff members name and he replied with Papa. We appreciate that the men in question are just trying to do their job but this was extremely unnecessary and completely unwelcoming. Even to go as far as saying we felt victimised. Such a shame for a first experience! Definitely would not recommend going here unless you are 18 and wearing a tracksuit. Will not be returning any time soon!

Having worked in retail was always told to treat customers the same .so why was it at about 7pm a tall member of your staff gave a bottle of water to a lady playing on the machines but when my husband asked for one he was charged £1.50 not the amount just the principle

The restaurant staff were amazing. They managed to serve 22 of us for a pre booked Sunday lunch at the same time. It was delicious as always. Fantastic venue

I love to play poker at Aspers Stratford. However, this is the 2nd time I have had to put up with foul smelling people at the table. Surely, a bit of poker etiquette is in order. There's toilets have a freshen up beforehand! I don't know how else to report this? Do you let the floor know. Finally broke tables and it smelt better. However, hot sweaty people need to wash. Thank you.

Never had this type of experience before - Aspers Casino in Milton Keynes. I was stopped and asked 'what did you drink and where are you coming from?' at the door.
I had driven from Northampton and never drink and drive - the staff members were extremely poor at even talking to me - started making things up like 'don't shout' and 'don't be aggressive' - I still went inside purely because I was intent on relaxing ...

The Casino MK. This Aspers site (& possibly the entire company) discriminate against disabled people. They do not acknowledge or accept Personal Independent Payments (disability benefits) as an income. This & DWP Employment Allowance is the only money my Mum receives, as she has been registered as medically retired since 1999. No-one has shown any sensitivity or confidentiality when asking my mum to provide further financial information, in order to keep her membership. She has been publicly humiliated, embarrassed and made to feel like she is worth less than other members, all specifically because of her disability benefits and income. Despite an awful 4-month ordeal at end of 2022/ beginning of 2023 to get her membership reinstated & after providing letters that detail her income & personal bank statements (along with supporting documentation), Aspers are asking for this information again just over a year later! I know many members of The Casino MK, of whom all go to the casino regularly. However, only my Mum and 1 other individual have been asked for this invasive & intrusive financial information. Coincidentally, both of them are on disability benefits & registered medically retired!! The contact form on Aspers website does not work. No-one on the Head Office phone number seems to care. I was told by a lady in The Casino MK to email a generic email address for the new General Manager. The first email acknowledgment I got back was him mostly telling me his life story & career history (like I care?!). After 3 weeks, I’ve finally had a response to my very detailed complaint, which was almost as completely pointless as his first email. He suggested emailing the Aspers complaints email address, if I want to escalate the issue. Ironically, this email address is blocked! Just another example of Aspers’ appalling customer service. Will be going back to the Equality Advisory Support Service & Citizens Advice to understand how to progress this further, from a legal perspective.

Aspers Newcastle. I’m a bit disappointed by the door staff as they decided to get abit funky with me saying I was to intoxicated. This was around 2300. I’ve only been out 3 hours. Getting drunk that quick is impossible during a meal in a restaurant. Never once have I caused a problem in any establishment. My wife was in the casino entertaining our clients for a night out. I was refused about 10 mins later. I thought this was a mistake and went round the back to be knocked back again. Went back to the door and 3 doormen grabbed me by the neck and arms. So after the police had made their decision as judge and jury whilst these doormen are smirking behind the police they judged the matter in their favour. Obviously no audio of what was said in the footage.
Anyway I made a complaint to the GM David Tait that reviewed the footage and same again justifying their actions. I can remember when doormen were classy standing in the doorway making sure you wouldn’t get near the door. There was absolutely no need to go overkill on the force they used. So the complaint result was a total ban from all Aspers casinos. Apparently I’m just a profile.
So after leaving I managed to get in touch with the wife to meet me down at another casino where they gladly let me in through the door passing a well presented doormen without any fuss. It’s funny how they didn’t stop me for being intoxicated. I won’t be persuading any civil claim. Yous are not worth the bother. I never thought I would write this review but it well deserved under the circumstances.

Shocking absolutely disgusting the way these people treat there customers the are absolutely appalling
I was playing on a card table and the manager came over to me and said that the dealer had paid me by mistake about 15 minutes ago and that I was too pay the £45 they said I was paid as you can imagine I was fuming and told them it was a dealer error and I was not prepared to pay
As a result I was threatened to be bared which I was quit pleased about because I would not recommend anyone to waste there time money or good nature in there the place and staff should be totally ashamed of themselves £45 the amount of money they make every second it’s a joke stay well clear of this shambles