Aspect Reviews 20,252

The job was done quickly and accurately when it was meant to be, and the tradesman was very helpful and friendly.
My only criticisms woulk dbe the cost - this job seemed rather expensive for what it was, and the unnecessary attempted upselling after the job was completed.

I had a couple of jobs done by Aspect during this month (April 2026) and I was very happy with the work done.

I am also happy with the role played by the Operations Assistant - Michael - who kindly listened and acted upon a problem I raised with him. I was very satisfied with how he kept in contact with me by phone and email to resolve my issue.

Excellent and professional service. A tad on the pricey side but the work was reassuringly well completed

Great communication, all issues resolved. Big thank you to Robert

Very professional outfit. Lee was very knowledgeable and quickly identified multiple leaks and offered the most cost effective repair.

Quick response to my drainage issue. Gary arrived promptly and did an excellent job. Fair pricing and easy to book.

Plumber Karol was really helpful and resolved all issues!

Clear about how to deal with the issue, and sorted it out with minimum fuss and disruption.

Manan Anwari came to find a leak and repair it, he was extremely professional and friendly. He found the leak very quickly and fixed it efficiently. We are very happy with the service that we received from him.

Easy online booking. Appointment arranged quickly at convenient time. The engineer did a very professional job in locating and fixing a leak and explained the process as he proceeded. Costs were transparent.

Friendly, quick & knowledgeable.. not the cheapest but a great service every time.

Antons extremely efficient and helpful. We were very pleased with his work

Quite a surprise bill with an electrician booking but Trevor was responsible and helpful. He provided thorough and professional explanation throughout the whole process.

Worst experience with Aspect. I enquired about installing a wall bed and was told on the phone it would take 2–3 hours. When the tradesperson arrived, it suddenly became 6 hours, and then I was persuaded that bringing in another person would finish it faster, around 3 hours each. In reality, it turned into a 15-hour job.

The reason? They kept getting things wrong. I had to constantly step in, guide them, and correct mistakes. Parts were assembled incorrectly, removed, and reinstalled multiple times and I was then billed for all of this inefficiency.

Despite charging for 15 hours, the job was still incomplete and unsafe screws and parts left over, the bed not properly secured, and making noise when used. I had to call them again to fix their own work. After multiple calls to customer service, there has been no resolution on the invoice, and the case has been “under investigation” for 3 weeks.
For a bed costing ~£750, they charged me £1400 just for assembly, and are now effectively withholding money by refusing a fair refund. I am proceeding with a chargeback and Section 75 claim.

Horrible experience for a company of this size, the quality and support are nowhere near acceptable. I would strongly advise going with alternatives like TaskRabbit, Checkatrade or local trades instead. Aspect has caused unnecessary financial loss and mental stress and would anyone I know to stay far away from them.

We requested a thermal image of our chimney stack to find a concealed ingress that has let water in and caused damp. We have no evidence this was done nor any confidence the leak was found. In fact we think our chimney flashing has been made worse we have pictures before and after to prove this.

Don't let the marketing fool you. Everyone from the receptionist to the work men are scammers. Avoid at all costs. Very un-professional. they quote one price then multiply it by 5. The workmen talk their way through the job to extend their time, they leave to buy parts 5 minutes down the road that turns into 45 minutes and then try to promote their side hustles by way of compensation. It's actually unbelievable. They do not respond to emails then when you call they transfer you from desk to desk as though it's a different department lol Complete cowboys. AVOID

Electrician was called out to install a 13A socket for our new built in oven.
Socket was installed seemingly without issue and was tested with a phone charger before he left.
Unfortunately the new socket sticks out so far from the wall that the oven can't be installed.
This is obviously Not Fit For Purpose.

Customer Service are refusing to rectify the issue so I will be doing a Section 75 with my credit card company if they don't see sense.

Manan came within 1 hour from my telephone request for help. He detected the leaking pipe below floor level in record time. The repair was done immediately and the pressure test confirmed there are no more leaks. Great service my Manan. Thanks for everything.