I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
Company replied
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Review summary
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What people talk about most
Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Honest product advice
I expected to be pushed toward expensive camera equipment, but instead they recommended exactly what I needed and nothing extra. That felt respectful.
5 December 2025
Reply from Ask-Crew
Hello Carol,
Thank you for sharing your positive experience! We are truly glad to hear that our guidance felt respectful and focused precisely on what you needed, without any unnecessary pressure.
We appreciate you taking the time to acknowledge this thoughtful approach. If you ever need further assistance, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Sneaky snakes…
Ask-crew sneaked into the Best Buy website seeming to be part of the company. Only $1 to have my question answered sounded ok, but immediately my credit card was charged $38 for monthly Membership fee??!! Credit card company sent fraud alert otherwise I thought I’d paid $1. I cancelled the whole thing so hope their tentacles are out of my business. They are a scam. Sneak and pounce is their policy!! Avoid!!
3 December 2025
Unprompted review
Reply from Ask-Crew
Hello Jim,
We have reached out to you via private message to better understand your situation. Please take a look at your private messages, and we’ll be happy to assist you.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +1 833 600 0218
Sandra was very helpful and walked me…
Sandra was very helpful and walked me through all the steps to cancel the auto pay for a program I don't use.
4 December 2025
Unprompted review
Reply from Ask-Crew
Hello, Debra!
Thank you for sharing your experience. We’re glad to hear that our team guided you through the steps clearly and made everything easy to follow. It’s great to know the support you received was helpful.
Best regards,
Anne, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Stable router fix
My router kept dropping the signal and it was frustrating to work or watch anything. The expert helped me go through the settings, explained how interference works, and showed how to separate network bands for better stability. Now the Wi Fi is strong in every room and I know how to manage it myself.
4 December 2025
Reply from Ask-Crew
Hello Nathan,
Thank you for sharing your detailed and positive experience! We are so glad our expert could help you resolve the Wi‑Fi instability by adjusting the settings and explaining interference and network bands, giving you both a strong connection and the knowledge to manage it yourself.
We truly appreciate you taking the time to acknowledge their support. If you ever need further assistance, we are always here to help.
Best,
Anna, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
WENT INTO THIS ASK CREW AND MY BANK…
WENT INTO THIS ASK CREW AND MY BANK BLOCKED IT AS IT WAS SUPPOST TO BE £1TO GET HELP ABOUT A MISSING PARCEL BUT TRIED TO TAKE £28 THE COMPANY THAT TRANSFERD ME WAS VERY
2 December 2025
Unprompted review
Reply from Ask-Crew
Hello Sheila,
We're sorry to hear that your experience with the site wasn’t as expected. We'd be happy to assist you.
Please share your email address along with any additional details, and we’ll review your account to help resolve any concerns.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +1 833 600 0218
It is great that you do not have to…
It is great that you do not have to wait days for someone to show up. I got help right away.
18 November 2025
Reply from Ask-Crew
Hello Don,
Thank you for your wonderful feedback! We are thrilled to hear that you received immediate assistance without having to wait, making your experience smooth and efficient.
We truly appreciate you taking the time to share your positive experience. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
S10 Phone configuration fix solved calling problem.
I described the problem to Alex and he knew what to do immediately; there was very little confusion about what the problem was. Alex wasted no time helping.
2 December 2025
Reply from Ask-Crew
Hello Ernie,
Thank you for your wonderful feedback! We are so pleased to hear that Alex quickly understood the issue and provided you with efficient, no‑waste assistance.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Elijah was able to take care of our problem; very patient and knowledgeable
Elijah was able to solve our problem and very patient.
2 December 2025
Unprompted review
Reply from Ask-Crew
Hello Fred,
Thank you for your wonderful feedback! We are so pleased to hear that Elijah was patient and effective in solving your problem.
We truly appreciate you taking the time to acknowledge his support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Great help!
Knows how to give clear, understandable answers/suggestions to an internet luddite. Much appreciated.
2 December 2025
Reply from Ask-Crew
Hello, Joyce!
Thank you for sharing your experience. We’re glad to hear that our expert was able to provide clear and easy-to-follow guidance. Your kind words mean a lot to us.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
TV setup solved
My TV would not connect properly, and I had tried restarting it multiple times with no luck. The expert stayed on the chat, asked me to check a few small details, and guided me through the correct setup sequence. It was clear, patient, and we tested the result together. Now the TV works perfectly and I actually understand what was wrong.
1 December 2025
Reply from Ask-Crew
Hello Joe,
Thank you for your feedback! We’re really glad the guidance helped you work through the issue step by step. It’s great to hear the setup is working perfectly now and that the process felt clear and patient. Your experience means a lot to us.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Alex was very informative and helpful.
1 December 2025
Unprompted review
Reply from Ask-Crew
Hello!
Thank you for sharing your thoughts. We’re glad to hear that our expert provided clear and helpful guidance. If you ever have more questions, we’re always ready to assist.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I just ordered Sirius last week as my…
I just ordered Sirius last week as my wife wanted the app but there were some issues with the setup and we had to contact Ask-Crew and we spoke to Ann C. who was extremely patient with an old man. Ann did a great job with her suggestions. At the end Ann was extremely effective and a great person with her help and we are now connected to Sirius. She deserves a great year-end bonus for her ability to help with the Sirius software installs.
1 December 2025
Unprompted review
Reply from Ask-Crew
Hello, Gary!
Thank you for sharing your experience. We’re glad to hear that the guidance you received was patient, clear, and helped you complete the Sirius setup without stress. It’s wonderful that everything is now working the way you wanted.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
the best agent at amazon super helpfully
Sandra V great agent she was super helpful Trustpilot thank you for a great experience
30 November 2025
Reply from Ask-Crew
Hello, Patricia!
Thank you for sharing your experience. We’re glad to hear that the assistance you received was so helpful and left you with such a positive impression. It’s wonderful that everything went smoothly for you.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Study space setup
I needed help arranging a study area for my child. The advice on lighting and layout really improved focus and comfort.
28 November 2025
Reply from Ask-Crew
Hello, Heather!
We appreciate your message. It’s wonderful that the guidance made a real difference in creating a productive study area for your child.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Unable to set up account and take…
Unable to set up account and take advantage of the hulu disney+ bundle. There is no number to call, the AI customer service is not helpful, then wants to charge a $1 to actually "chat" with customer service AFTER jumping through more hoops......... Sick of wasting my time and getting NO ASSISTANCE.
30 November 2025
Unprompted review
Reply from Ask-Crew
Hello Candice,
Thank you for sharing your experience. It sounds like you were trying to reach support for Hulu or Disney+, and our service isn’t affiliated with those platforms.
If you have any questions about our service or need help with your account, our team will be glad to assist you. Please feel free to contact us at help@ask-crew.com or +1 833 600 0218, and we’ll be happy to help.
Best regards,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
She answered every question
She answered every question and gave me clear step by step instructions. I have never had to pay for help before so i did think that was strange.
30 November 2025
Unprompted review
Reply from Ask-Crew
Hello Nicole,
Thank you for your feedback! We’re glad to hear the guidance felt clear and supportive throughout your questions. We understand the surprise about paying for help, and we appreciate you giving our service a try. If you ever need assistance again, we’re always here to help.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
He had the patience of a saint and…
He had the patience of a saint and never got frustrated with my endless dead end efforts. He never let me feel inept and was always willing to find a new approach to solve the problem. He’s a keeper
30 November 2025
Reply from Ask-Crew
Hello Dawn,
Thank you for your feedback! We’re truly glad to hear the support you received felt patient and encouraging throughout the process. It’s wonderful that you felt understood and guided toward a solution. We appreciate you sharing your experience with us.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
so far very good …had to change debit…
so far very good …had to change debit card on Jamzone backing tracks app before december renewal
30 November 2025
Reply from Ask-Crew
Hello Joseph,
Thank you for your feedback! We’re glad to know things have been going well for you so far. It’s great that you were able to update your payment details in time, and we appreciate you sharing your experience with us. If you ever need help again, we’re here.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
The tech was able to help me with my…
The tech was able to help me with my problem and my printer is working
30 November 2025
Reply from Ask-Crew
Hello Christine,
Thank you for your positive feedback! We are delighted to hear that our technician could help resolve your printer issue and get you back up and running.
We truly appreciate you taking the time to share your experience. If you have any questions in the future, please feel free to contact us.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
My expert stuck with me even when I was…
My expert stuck with me even when I was getting frustrated
29 November 2025
Reply from Ask-Crew
Hello Nora,
Thank you for your feedback! We’re glad to hear the support stayed patient and steady even when things felt frustrating. It’s great that you felt accompanied throughout the process. We appreciate you taking the time to share your experience.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
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