I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encourag... See more
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Based on these reviews
The lady I communicated with was clear in her help, didn't patronise or give too many instructions at once. I felt comfortable feeding back as a non electronics person. When I was unable to do someth... See more
Company replied
I woke up to a Wi,Fi issue, reached out immediately, and everything was working again within 15 minutes. Perfect way to start the day. I didn't even finish my toast before the problem was solved. Supe... See more
Company replied
You are using some of the best people in the industry. I can't applaud enough their timeliness, knowledge, courteousness, and professionalism. My technician was always there with good advice and know... See more
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Company details
About Ask-Crew
Written by the company
🔧💡 Ask-Crew connects you with certified experts anytime, anywhere, to solve your everyday technical and home service challenges.
Our professionals are here to provide reliable solutions to your everyday problems.
⚡ On-Demand, 24/7 Support:
Connect with an expert in minutes whenever you need help – no appointments, no waiting.
✅ Certified Experts:
Every expert is vetted and highly qualified, so you get trustworthy answers every time.
🛠️ Every Problem Solved:
From computers, phones, and Wi‑Fi to home appliances, plumbing, and car repairs – we have an expert for it all.
Our Customer Care team is available 24/7 to assist you.
Feel free to reach out at help@ask-crew.com or call us anytime at +1 888 878-7694.
Contact info
United States
- (833) 600-0218
- help@ask-crew.com
- ask-crew.com
4.4
Excellent
4K reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
He was extremely patient.
He was extremely patient.
He guided us along and resolved our patience.
I am a senior citizen and he made sure we understand his info.
9 January 2026
Unprompted review
Reply from Ask-Crew
Hello Becky,
Thank you for your heartfelt and thoughtful feedback. We are truly honored to hear that our expert’s extreme patience and clear guidance helped you—as a senior citizen—understand every step and resolve the issue with confidence.
We deeply appreciate you sharing this meaningful experience. If you ever need assistance again, we’ll be here with the same care and clarity.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
help for old computer user
right up front I told agent walter I was 75 years old and not very much computer knowledge walter very precisely walked me thru parts of my computer that I didn't even know existed found hacker info deleted them found all my missing emails and set me up with a two step verification so hopefully this never happens again can't say thanks enough
7 January 2026
Unprompted review
Reply from Ask-Crew
Hello Maxwell,
Thank you for sharing such a heartfelt and detailed account of your experience. We are truly honored that Walter provided you with patient, precise guidance—helping you navigate unfamiliar parts of your computer, remove unwanted activity, recover your emails, and set up secure two‑step verification.
We deeply appreciate your trust and are so glad we could help restore your confidence and security. If you ever need assistance again, we’ll be here with the same care and clarity.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
This company is a scam
This company is a scam. They promise one thing and does another and hide their business model in very fine, small print to rip off people. Stay far away!
4 December 2025
Unprompted review
Reply from Ask-Crew
Hello Nicky,
Thank you for bringing this serious concern to our attention.
We are here to help address these issues directly. Please contact us so we can review your specific experience and work toward a resolution.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +44 7700 170576
Ideal service for people who don’t like tech
I’m not tech-savvy at all, but they made everything feel simple and manageable no jargon, just real help. The expert guided me through every click, waited patiently while I followed, and even encouraged me when I got confused now I feel more confident handling my own tech.
6 January 2026
Reply from Ask-Crew
Hello Lauren,
Thank you for sharing such a heartfelt and detailed reflection. We are truly glad to hear that our expert made everything feel simple and manageable for you—with no jargon, patient guidance, and encouragement that built your confidence in handling tech on your own.
We deeply appreciate you trusting us with your learning. If you ever need assistance again, we’ll be here with the same patience and clarity.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Got my entire home network optimized
With a few tweaks suggested in the chat, I now get stronger Wi-Fi in places that used to have no signal at all. The expert helped me change the channel settings, update the router firmware and even gave tips on extender placement, all in under 20 minutes.
2 January 2026
Reply from Ask-Crew
Hello, Sophie!
We appreciate your detailed feedback. It’s great to hear that a few targeted changes made such a noticeable difference and that everything was handled quickly. We’re pleased the session delivered strong results.
Best regards,
Anna, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
One of the best online experiences I’ve had
No waiting, no vague replies, just actionable help from someone who clearly knew what they were doing. I didn’t have to repeat myself like on most support chats, and I received working advice on the very first try it felt like dealing with a true professional.
5 January 2026
Unprompted review
Reply from Ask-Crew
Hello Dominic,
Thank you for your feedback! We’re pleased to hear the experience was efficient and clear, with practical guidance from the start. Our service focuses on direct communication and actionable support, so users can resolve issues confidently without repetition.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Amazing with software installation
I was having trouble installing a niche accounting program, and they found the issue in the compatibility settings instantly. Not only did they help me install it successfully, but they also showed how to configure it for smoother performance and linked me to official support resources.
4 January 2026
Unprompted review
Reply from Ask-Crew
Hello, Eliza!
We appreciate your detailed feedback. It’s great to hear that the setup was resolved efficiently and that the performance guidance and official resources were helpful. We’re pleased the support made a real difference.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Needed technical help and got it
not being technical at all we needed support to carry out updates on our autophix reader, Alex walked us through the process step by step to s successful completion. would highly recommend this service.
3 January 2026
Unprompted review
Reply from Ask-Crew
Hello Mrs L P-B,
Thank you for your wonderful feedback! We are so pleased to hear that Alex provided patient, step‑by‑step support to help you successfully complete the updates on your Autophix reader, especially as a non‑technical user.
We truly appreciate your high recommendation and are always here to assist if you need further help in the future.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +44 7700 170576
Setting up smart home devices seemed…
Setting up smart home devices seemed intimidating, but their support broke it down into manageable steps, now my lights and speakers work like a charm.
3 January 2026
Reply from Ask-Crew
Hello Isobel,
Thank you for sharing your positive experience! We are so glad our support broke down the smart home setup into manageable steps, leaving you with lights and speakers that work like a charm.
We truly appreciate you taking the time to acknowledge this empowering guidance. If you ever need assistance again, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
They even followed up later
I had an issue with app notifications, and after the fix, they checked back a day later to make sure it was still working thoughtful and rare. They even reminded me how to update my apps manually and suggested a few settings to customize alerts so they’re less annoying.
26 December 2025
Reply from Ask-Crew
Hello Emma,
Thank you for sharing such thoughtful and detailed feedback. We are truly glad to hear that our follow‑up check, manual update guidance, and custom alert suggestions provided you with a rare and considerate level of support.
We deeply appreciate you acknowledging this proactive and caring approach. If you ever need assistance again, we’ll be here with the same attentiveness.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
A charge appeared on my credit card…
A charge appeared on my credit card using the technique scammers frequently employ by charging $1 followed by a larger amount, in this case $38. It is obvious fraud but baffling somewhat because the credit card is one I rarely use??? Thats why the charge jumped out at me as fraud.
1 January 2026
Unprompted review
Reply from Ask-Crew
Hello Eugene,
Thank you for bringing this to our attention. The pricing and charge details are shown during the sign-up process before any confirmation is completed. If you would like your account activity reviewed or need clarification regarding the charge you noticed, our billing team can assist you.
They can be reached at billing@ask-crew.com or +1 833 600 0218.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +1 833 600 0218
knew my issue right away
30 December 2025
Unprompted review
Reply from Ask-Crew
Hello, MaryEllen!
We appreciate you sharing your experience. It’s great to hear that the support was efficient and that your concern was understood without delay.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Reply from Ask-Crew
Hello, Dona!
Thank you for your feedback. We’re glad to hear that the service was polite and helpful. Providing clear and respectful assistance is always our priority.
Best regards,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
I got clear
I got clear, non-technical advice on which parts to buy for better performance, no upselling, just useful help.
30 December 2025
Reply from Ask-Crew
Hello Marie,
Thank you for sharing your experience! We’re really glad to hear that the advice was clear, practical, and focused purely on what was most useful for you. Providing straightforward guidance without pressure is exactly what we aim for. We appreciate your feedback and are happy we could help.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Company started billing me
Company started billing me, first $1 to see if it would go through then $29 in Nov. Second billing in Dec. They will not refund the funds taken. Check your bank accounts for these random transactions.
Update, if you report a bug in the WhatsApp software they will charge you for it and keep charging you
25 November 2025
Unprompted review
Reply from Ask-Crew
Hello Mark,
We appreciate you taking the time to leave feedback. Ask-Crew is a question-and-answer service, and all billing details are shown during the sign-up process. Our billing team can review your account and provide further explanation if needed.
They are available at +1 833 600 0218 or billing@ask-crew.com.
Best regards,
Ethan, Ask-Crew Support
billing@ask-crew.com or +1 833 600 0218
I had an issue syncing Bluetooth…
I had an issue syncing Bluetooth headphones and thought they were broken, turns out I just missed one setting, fixed instantly.
27 December 2025
Reply from Ask-Crew
Hello Jeffrey,
Thank you for sharing your positive experience! We are so glad our guidance helped you quickly find the missed setting and instantly restore your Bluetooth headphone connection.
We truly appreciate you taking the time to acknowledge the support. If you have any more questions in the future, we are always here to help.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Noticed my phone is faster now
After clearing up background processes and updating a few things as advised, my phone runs smoother than it has in months. I also learned how to manage notifications, battery settings and storage space, which helped extend my battery life significantly.
26 December 2025
Reply from Ask-Crew
Hello Alfie,
Thank you for your feedback! We’re glad to hear your phone is running faster and smoother after the adjustments. It’s great to know the guidance on settings and storage helped improve performance and battery life.
Best,
Ethan, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Love that they explain the “why” behind the fix
It’s not just a solution, it’s a mini-lesson in tech, now I understand how my device works so much better. The expert explained not only what to fix, but why it matters, and even showed diagrams and links for further reading I ended the chat smarter than I started it.
26 December 2025
Reply from Ask-Crew
Hello Lola,
Thank you for such a thoughtful and detailed reflection. We are truly honored that our expert provided not just a solution, but a meaningful mini‑lesson that helped you understand the ‘why’ behind the fix, with diagrams and resources that left you feeling more knowledgeable and confident.
We deeply appreciate you trusting us with your learning. If you ever need guidance again, we’ll be here with the same clarity and depth.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
Tech support that actually listens
They didn’t rush me, asked the right questions, and made sure I was comfortable before moving to the next step, which is rare.
24 December 2025
Reply from Ask-Crew
Hello Jamie,
Thank you for such thoughtful and meaningful feedback. We are truly glad to hear that we provided a patient, thoughtful, and comfortable experience, taking the time to ask the right questions and ensure you felt supported at every step.
We deeply appreciate you acknowledging this rare and attentive approach. If you ever need help again, we’ll be here with the same care and respect.
Best,
Matthew, Ask-Crew Support
help@ask-crew.com or +1 833 600 0218
They signed me up for monthly service
They signed me up for monthly service. I never requested it and never heard of them.
24 December 2025
Unprompted review
Reply from Ask-Crew
Hello Audrey,
Thank you for bringing this to our attention. We understand your concern about being signed up for a monthly service without your request.
We are here to help resolve this immediately. Please contact us directly so we can investigate your account and assist you with canceling the service and any related issues.
Best,
Matthew, Ask-Crew Billing Support
billing@ask-crew.com or +44 7700 170576
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