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Ascotts Group Limited Reviews 

895
•
TrustScore 5 out of 5

4.9

Motor Vehicle Dealer
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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the brilliant and outstanding service, noting its efficiency and speed from start to finish. Many appreciate the professional and reliable approach, feeling confident that the team genuinely cares and takes excellent care of their vehicles, ensuring quick resolution of issues. The staff are consistently praised for being friendly, helpful, and knowledgeable, often going the extra mile to assist customers. People feel welcomed and valued, with many reviewers mentioning a sense of being part of a family, and appreciate being kept informed throughout the process.

What people talk about most

Service

Consumers find service to be positive, with many reviewers consistently praising the professional and... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their friendliness, helpfulness, and... See more

Customer service

Customers consistently note positive experiences with customer service, highlighting brilliant service from... See more

Quality

Reviewers mention positive feedback about quality, consistently describing it as superb. For example,... See more

Location

Customers generally express satisfaction with the location, despite some needing to travel long distances,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Brilliant customer service from start to finish! All staff are knowledgeable, efficient and friendly, great facilities. I’ve always thought that if everyone provided the same level of service i... See more

Rated 5 out of 5 stars

I think we all know Ascotts are the premier Taxi garage in London friendly staff and reception work carried out to ex extremely competent levels. Always feel I can trust them once again guys thank you... See more

Rated 5 out of 5 stars

I recently had my timing belt service carried out at Ascott, and once again the service was outstanding. The waiting area is clean and comfortable, and the staff consistently go above and beyond. Spe... See more

Rated 5 out of 5 stars

My experiences at Ascotts have always given me the confidence that the whole team has my back. Problems with my Taxi have always been resolved in a timely fashion. Nice clean premises with a comfo... See more

Company details

  1. Motor Vehicle Dealer

Written by the company

Ascotts Group are the largest LEVC provider and approved taxi repair service in the South East of England. Covering new and used taxi sales, servicing and warranty repairs for LEVC vehicles as well as bodyshop repair services. We pride ourselves on being trusted by the best of London’s drivers.

Contact info

4.9

Excellent

TrustScore 5 out of 5

895 reviews

5-star
4-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.9

All reviews

(895)

172 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Not my nearest garage

Not my nearest garage , but always give great service and results . Would definitely recommend anyone to use them .
Thank you

13 February 2026
Unprompted review
Rated 5 out of 5 stars

Taxi repair.

I had a problem with my taxi which was diagnosed and rectified the same day which I was very pleased about. The whole team at Ascotts are very friendly and helpful and I was kept informed about what was happening through out the whole process, Ascotts are superb thank you very much.

9 February 2026
Unprompted review
Rated 5 out of 5 stars

look after customer and cab

Absolutely brilliant service from the team at Ascotts! As a longtime taxi driver, I wouldn't trust anyone else with my LEVC. From the welcoming, friendly staff on reception to the expert technicians, they are efficient, knowledgeable, and reliable. Highly recommend

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Second visit to Ascotts

Second visit to Ascotts, 400miles round trip always a warm and friendly experience thank you to Phil, for sorting my problem with my VN5 van well worth the trip for a professional service highly recommend

27 January 2026
Unprompted review
Rated 5 out of 5 stars

PerfectionAscotts is a very professional

Ascotts is a very professional
company with efficient service
from all departments Was made
welcome by the reception girls
plenty room in the waiting area
was kept up to date with work
being carried out on my Taxi
A very pleasant visit and I would
recommend Ascotts to all.
T TREGEAR

23 January 2026
Unprompted review
Rated 5 out of 5 stars

1st Classic

Having been a taxi driver for 23 years, Ascots is one of the best garages I have had the pleasure to deal with.
1st Class.👍🏽

24 December 2025
Unprompted review

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