ArtToFrames Reviews 183

DO NOT trust this business with your deadlines or your money.

I ordered a custom sized UV plexiglass for a piece of art for a show. It was ordered was to be delivered by September 27 and was needed for a deadline.

It has not been scanned by the shipper since it left the first shipping facility on September 24th. Today is September 30th so this is day six with no shipping scans. By all indications, it is lost in transit.

I contacted Art to Frames to request a re-make and cancellation of the current order since it is lost in shipping. I told them I need to have a new plexiglass made with rush shipping at this point because theirs is lost in transit. They refused and stated I have to wait an undetermined length of time to see if it shows up and if it does, I can pay to mail the item back to them and re-order a new one if I choose - which would be FAR too late for my deadline.
I told them that will not work and I needed to order a replacement immediately with overnight shipping and further that I would not pay to ship it back. The agent did not respond. I asked how I was to get a refund if it never arrives (which seems likely at this point) and they did not respond.

I have spoken with two different customer service representatives today at Art to Frames (when someone can be reached and the call is not put on endless hold until it goes to voice mail). Neither agent would refund the purchase price for the item not received. I requested a call back from a manager and nobody has responded.

The vendor shipped the item via Amazon shipping and I am unable to contact them directly, so there is no answer as to where the piece may be. Again, by all indications it is lost, so I have to provide cover and pay another vendor and rush shipping to get a replacement ASAP.
This is a nightmare. It's laughable that their hold message markets to professional artists and photographers and even offers drop shipping to clients. NO THANK YOU. My clients want to actually receive their products.

Ordered two matching frames two weeks ago. Due to poor quality control, I was sent frames that did not match. Had to deal with terrible customer service. A "replacement" frame was sent that was an even poorer match, had no hanger and with no faster shipping (as all paid for in original order). Again, had to deal with their terrible customer service- over a 30 min chat this time, multiple request for photos, etc- to reach a resolution that they would send another frame with the assurance it would match. A day later received an email, stating they would not be able to send a matching frame. This email also changed the description of the frame from what their website has listed. Offered to "refund" me for less than original amount paid. Steer clear. Poor quality control and customer service.

I’m not sure what all the sour complaints are about. I had a great experience. There was one small thing I had to write to customer service about but they responded quickly and made a correction. I would use Art to Frames again. I feel like it was a good value for the cost.

I ordered four 9X12 picture frames but what I received was four 5X7 frames with no paperwork and no way to contact them.

I will not use ArtToFrames either. I had a very nice frame that I wanted to use for this project so I just ordered the double matts and a piece of glass. Well the matts came out ok although the color of the inner matte was off but the real problem was they sent a very small piece of glass (8X10) for a 30X20 matte that they made for me. I talked with customer service and was told thats what I ordered. I don't know how in the world that could happen. But my real gripe is the left hand has no idea what the right hand is doing. If I did order the small glass for this project, wouldn't it be a red flag that this wont work in my order...at least a phone call.

Nice work and perfect shipping package.

I wanted two frames for my degrees, with mats that correspond with the school colors. ArtToFrames give you plenty of options for frames, mats, and glass/plexiglass. Ordering was straightforward. I received my frames less than a week after I placed my order. They are beautiful and exceeded my expectations -- just as nice as the "official" school frames at a much more reasonable price point.

Ordering was a breeze with tons of options to choose from, and the pricing is all quite reasonable.

My order arrived a full week prior to the estimated delivery date given (around the holidays, no less) and the packaging was sufficient enough to withstand significant turbulence.

ArtToFrames is really the only place I care to visit for any and all of my framing needs.

I wanted to buy a poster at the Hatch Show Print shop at the Country Music Hall of Fame but not spend a fortune on a custom mat and frame. The good folks there recommended ArtToFrames and am I glad they did. The results were impressive. The frame and mat are quality materials. They arrived in perfect condition, well packaged for shipping. The turnaround time was exceptional, especially at Christmastime. I am very happy with my purchase.

Two issues that aren't dealbreakers but could improve the ordering process: 1) The delivery window needs to be transparent. I wasn't sure when I ordered when to expect delivery, and tracking was way off (delivery occurred much earlier than the tracking indicated -- a happy surprise but it would have been a problem had I been travelling and had a package sitting on my doorstep for too long), and 2) the customer service chat is useless because there doesn't seem to be anyone available in real time, and a promised response by email the next day did not occur.

As a professional artist, it's very important to me that my work displays well and is protected so it lasts a long time. I want the people buying my work to enjoy their purchase for a long time. That's why I order my custom build frames from Art to Frames. Their products are always true to size and color. And they are well made. My orders are carefully packaged and arrive in a timely manner.

I couldn’t ask for a better custom frame and matboard job. Screen prints often come in odd sizes, and ArtToFrames is always my go-to for these exceptional cases.

Ordered my frames, paid $23 in shipping. I got an email from them after stating they were putting my order on hold because I entered a po box (I did not). At the bottom of the email it said that it was an automated message and to ignore it if I put in a non-po vox address. A week later I got an email saying they accidentally mis-charged me on shipping and needed an extra $40. I asked if they'd be willing to compromise and meet me in the middle since this is their issue and it shouldn't be on the customer to make up for it and they said no. I canceled my order.

I have used ArtToFrames for several years for art projects at home and office. I like the versatility of frames, styles and colors available, and that I can get basically any size frame I need. Shipping is fast and prices and quality are unbeatable. I couldn't be happier and referred this company to clients/friends as well. Thanks for providing such excellent service!

Art To Frames actually blew me away with the quality and customization of their frames.

The kicker that really helped with my decision was the convenience of having them print my art and frame it! The delivered product came ready to hang!

CONVENIENCE & QUALITY. Well done.

I love all frames from your site. It was so easy to set it up too. My artwork I bought from comic con ny looks so amazing. Truly shows the artwork at its best.

Unbeatable prices on quality frames! What more can I say?

The quality, delivery commitments r met, pricing is fair.

The frames I ordered arrived earlier then the delivery date and were in great quality

I use the frames and glass for my mosaic art. I can reorder making the process easier.