ArtToFrames Reviews 182

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 110 reviews, reviewers had a great experience with this company. Customers are consistently satisfied with the quality of the products, often noting that frames arrive in excellent condition and are well-made, enhancing their artwork beautifully. Many appreciate the variety of frame choices and accessory options, finding the ordering process easy and straightforward, especially with helpful tools like image previews. The pricing is frequently highlighted as affordable, offering a great alternative to more expensive local framing shops, and delivery is often described as fast and well-packaged. However, some people experienced issues with delivery, including delays or orders being sent to incorrect addresses, and a few noted problems with product quality, such as cracks, scratches, or frames breaking after a short time. There were also mentions of mats being cut badly or arriving in the wrong color, and some customers felt the quality did not match the price paid, particularly regarding materials advertised as wood that appeared to be composite.

What people talk about most

Product

People report positive experiences with product, often praising the quality, customization options, and... See more

Quality

Customers consistently note positive experiences with quality, praising the well-made frames, their ability... See more

Order

Customers had ambiguous experiences with order, with many expressing satisfaction and a willingness to... See more

Delivery service

Consumers find delivery service to be ambiguous, with many reviewers praising prompt and fast shipping, often... See more

Price

Clients share ambiguous opinions on price, with many reviewers praising the great and reasonable prices,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Frame arrived in excellent condition---good packing. Frame quality was as expected--good/decent perhaps not great, but completely acceptable. Low glare plexiglass works well. Size is perfect. Onl... See more

Rated 5 out of 5 stars

Ordering was a success! I love that they offer an explanation on what to measure to ensure you get the right size frame. This made ordering for my artwork easy and it ensured I received the exact fram... See more

Company replied

Rated 5 out of 5 stars

I've ordered numerous frames from ArtToFrames and I'm impressed with the quality of the product and the detail and care in packaging. All items received have been perfect, but the most recent order c... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Decoration and Interior Design Store
  3. Poster Store

Information provided by various external sources

Preserve all your life's important moments with custom frames online with Art To Frame's great collection of online frames. Call us today at 718-788-6200.


Contact info

3.9

Great

TrustScore 4 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Framed precisely as ordered.

Framed precisely as ordered and delivered more promptly than predicted.

15 April 2026
ArtToFrames logo

Reply from ArtToFrames

Hi Jeff,

Thank you for the review! We're glad your frame was made precisely as ordered and arrived sooner than expected.

Rated 1 out of 5 stars

Crappy and broken but no time to get a…

Crappy and broken but no time to get a replacement as it was for a gift, I repaired and painted a basically pressed paper frame together like an idiot and I’m still pissed off about it and I keep getting emails to review it after multiple times unsubscribing. Could have just gone to Michael’s for this price

28 April 2026
ArtToFrames logo

Reply from ArtToFrames

Hi Kelly,

We're very sorry your frame arrived broken and that this was for a gift. That's extremely frustrating, and we understand why you were upset.

We would still like the opportunity to review this and see what we can do to help. Please contact us with your order information and, if possible, a photo of the damage and the sticker on the back of the frame so our team can take another look.

We're also sorry for the frustration with review emails and unsubscribing. Thank you for bringing that to our attention.

Rated 2 out of 5 stars

We have tried very hard to do regular…

We have tried very hard to do regular business with this company but have found them to be very difficult to communicate with. Between items arriving broken and only being partially replaced and their failure to refund overcharged taxes when promised we encourage them to do better to re earn our business in the future.

28 April 2026
ArtToFrames logo

Reply from ArtToFrames

Hi,

We're very sorry to hear about the broken items, partial replacement concerns, and the unresolved tax refund issue. That is not the experience we want for a customer trying to do regular business with us.

Please contact us with your order information so we can review the replacement history and the tax refund issue again. We would like to take another look and see what we can do to make this right.

Rated 5 out of 5 stars

The reps knew what they were talking…

The reps knew what they were talking about. The price was great. The frame looks great with the picture in it and hanging up on the wall.

2 May 2026
ArtToFrames logo

Reply from ArtToFrames

Thank you for your review! We're glad our team was helpful, the price worked well for you, and the frame looks great hanging with your picture.

Rated 5 out of 5 stars

A great experience …

Ordering was easy and the color options are plentiful. It is a beautiful, well made frame that greatly enhances the overall look of the picture. I will be a repeat customer.

23 April 2026
ArtToFrames logo

Reply from ArtToFrames

Hi Barb,

Thank you for the lovely review! We're glad the ordering process was easy, you found the right color option, and the frame enhances your picture. We look forward to helping you again.

Rated 5 out of 5 stars

I am so pleased

The frame I ordered came quickly and was wonderfully packaged! The frame is beautiful and a great value for the money! I will definitely be ordering from ArtToFrames again!

10 April 2026
ArtToFrames logo

Reply from ArtToFrames

We are so happy to hear you love your new frame and found it to be a great value! We appreciate your kind words and look forward to your next order.

Rated 5 out of 5 stars

MY EXPERIENCE WITH ARTS TO FRAME

Received in excellent condition and very well packaged. It was very easy to assemble by me.

15 April 2026
ArtToFrames logo

Reply from ArtToFrames

We're so glad to hear you found the assembly easy and the packaging excellent. Thank you for your kind feedback!

Rated 5 out of 5 stars

Detail oriented, quality work, amazing experience

Frame selection choices are second to no one. Great work in fabrication. Sizing was perfect. Shipped quickly, packaged for safe travel. Looks amazing!

26 April 2026
ArtToFrames logo

Reply from ArtToFrames

We are so glad to hear you loved our frame selection and the quality of our fabrication! We appreciate your kind words about the quick shipping and careful packaging. Thank you for your wonderful feedback!

Rated 1 out of 5 stars

Poor Quality & Return Service

Poor Quality
Ordered a wood frame, and received a plastic wood-look-a like despite increased price. Poor quality. Tried to return, but the return process is so cumbersome and costly, it is not worth my time or energy. Stick to black or white frames, then you won't be disappointed. (my first two orders were acceptable.) Also, one of the other frames was incorrect size. Once again, return process not realistic.

20 April 2026
Rated 5 out of 5 stars

I LOVE IT!!

I LOVE IT!!! My latest frame from ArtToFrames is absolutely gorgeous! All of them are beautiful, and I am thrilled to have found your company. I have another painting to hang and as soon as I get it, I’ll be ordering yet another frame, I think it’ll be my 11th. They’ve all been perfect and arrived quickly. Thank you for being such a stellar company!

28 April 2026
Rated 2 out of 5 stars

Disappointed in quality

When I ordered the frames, I thought they were wood.
They are not and seem to be a paperboard covered with a faux wood plastic (?) coating. The hanger is one of those 1" wide metal plates with the serrated edge. Seems very cheap and not a good way to hang frames since they easily get crooked.
Disappointed in the quality.

26 April 2026
Rated 4 out of 5 stars

Replacement/Re-order

This was a replacement frame that was needed due to corner chips that were visible on the original order. This frame was prepared with greater care and was acceptable for framing my original art piece. Art To Frames was very helpful in getting me what I needed for my project. This was one of many successful purchases through their website.

28 April 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look