ARTEMEST Reviews 604

TrustScore 4.5 out of 5

4.4

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Artemest provides great customer service I ordered a coat stand and I was provided An update when it was ready to ship with Photos. Product arrived pretty fast And it arrived in excellent conditi... See more

Company replied

Rated 1 out of 5 stars

I spent over $11,000 on a chandelier at Artemest and the experience exposed a serious gap between brand image and reality. Communication was the first failure. I asked time-sensitive question... See more

Rated 5 out of 5 stars

Artemest not only has the most incredible, beautiful, high design and esteemed quality products... also their customer service is exceptional. I will be a loyal customer for a very long time and look... See more

Company replied

Rated 5 out of 5 stars

They followed up with me for all my questions and helped me customize my chandelier. The first chandelier came damaged from shipping, their customer service was great and they sent me a new chandelier... See more

Company replied

Company details

  1. Furniture Store

Information provided by various external sources

Artemest is the online destination for luxury Italian furniture and home décor. Get interior design ideas and shop unique collections from fine artisans.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

604 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

We are in love with our Metrics Bookcases

Our Metrica Bookcases just arrived and we are already in love with them. We ordered them in January 2023 from the U.S. and we received them safe in the best possible packing and wood boxing in May 2023. It was worth the wait for such a beauty and elegance of art work. Shout out to the artist/s, your friendly and prompt customer service, and excellent shipping.
Sahar & William

15 May 2023
Unprompted review
Rated 5 out of 5 stars

The chair I ordered versus what arrived…

The chair I ordered versus what arrived was incorrect. I raised this with the post sales support team who looked into it. They were super accommodating and came back with a few options to rectify the situation. Eventually they provided a solution that was extremely well received. The customer service was excellent and they turned around what was initially a 1 star review into a 5 star review.

5 May 2023
ARTEMEST logo

Reply from ARTEMEST

Hi Jitendra,

We are very sorry to hear that the piece you have received did not match your expectations but we absolutely welcome your valuable feedback, as it helps us improve.

As our customers' satisfaction is crucial for us, we will immediately reach out to you to figure out the best way to rectify the situation.

Best,
Artemest Concierge Team
concierge@artemest.com

Rated 5 out of 5 stars

Ceramica Tlle Source - love Artemest

Artemest helped me successfully purchase a matching Ceramica tile. I own an Ceramica tile I purchased in the 1980s in Maryland USA. The tiles Artimest presented showed a tile with a similar scene. Its outdoor scene was perfect!

20 April 2023
Rated 5 out of 5 stars

MIMI clutch bag

I have ordered the MIMI clutch bag, light blue, for myself and I couldn’t be happier. Such great quality, the leather is absolutely fantastic quality and the handcraft is fabulous. I am so happy with this purchase and couldn't recommend it enough!

4 April 2023
Unprompted review
Rated 5 out of 5 stars

EXCELLENT!!! FIVE STAR

This is one of the best companies of which I have had a consumer experience. The furniture I ordered is beautiful and exactly as described. I had an issue with the shipping and some damage and the problem was dealt with immediately and to my satisfaction. I would do business with this company again and would recommend them to everyone.

5 March 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look