I’ve been ordering since I was 15 yrs old, now nearly 32! Only had one item in that time I didn’t rate (Labret went weird/tarnished really quickly) however, everything else and bought quite a few thin... See more
Company replied
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Review summary
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I absolutely love my Huggies Wooden Earrings! And the customer service is truly special. I asked if there may be future batches in different shades and not only were they responsive, they actually did... See more
Company replied
Every time I have purchased from ARKA, they deliver very quickly, and everything is very high quality and as pictured. I especially love that their selection of labret jewellery is not too big and chu... See more
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Been a customer of Arka for a while now and own many pieces of their jewellery which is both great quality but also great value and won't break the bank. Delivery is always super quick and being a loy... See more
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Company details
Information provided by various external sources
Arka have been selling ear stretching and tribal inspired jewellery online since 2005. We are based in Brighton in the UK and sell worldwide.
Contact info
United Kingdom
- arka@arka-shop.co.uk
- arka-shop.co.uk
4.8
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
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Unreliable
Every time I purchase something from this company, they never send my package. The first time i made a purchase was in January and didn’t receive it till March. This time I had made a purchase in early June and I still have not receive an update. It is August 18th and I live in the US.
UPDATED: To clarify, I have only made two purchases with this company and I still have not received my second purchase. The first one I had to email them to remind them that I had made a purchase and that is the only reason that they sent the package out. I have emailed them again, and I still have not received a response.
30 May 2023
Reply from Arka
I don't want to sound flippant but if we never send your packages how come you received them?
You could see from the date on the franking mark that we posted them the day after you ordered them.
I am sorry they have taken so long though. That's very slow... even for standard post to the USA.
You did have the option of using the much quicker tracked delivery which would have given you updates but you chose the standard service again. Maybe we will remove the cheaper option for the USA but it seems to work ok for other customers.
I just checked your address. Are you on a military base? Please email us.
My favourite shop for earplugs
Arka is my go-to shop when I want new ear jewellery. I love the selection of natural materials for the plugs and tunnels, and the beautiful ear hangers. The orders ship out really fast, often the next day, even when I messed up my postal address and sent them an e-mail to correct it. 12/10 would recommend
3 August 2023
Reply from Arka
Thanks for the great review Audrey!
Excellent as always great product but I…
Excellent as always great product but I got the wrong size. And there isn't a bigger one.
3 August 2023
Reply from Arka
Thanks for the review Peter. Sorry to hear you ordered the wrong size though. Drop us an email maybe we can help.
Not Disappointed
Fast delivery, clear communication, great value for money, plus items received do not disappoint.
3 August 2023
Reply from Arka
Yay! Thanks Steph!
Disappointed
Priced ok as it was a sale but the pin plug is lose and won't stay in my ear so a waste of money.
30 July 2023
Reply from Arka
Hi Khloe, I looked up your order. Are you talking about the Hoor band you bought for £4? You didn't contact us about this. Everything is guaranteed for a month, so if there was a problem all you had to do was contact us and we would have sorted it out.
Reply from Arka
Thanks Will!
Great quality products
Great quality products at a very reasonable price. Very quick shipping too.
27 July 2023
Reply from Arka
Thanks for the review Jane!
Excellent
Arka da lover a fast and reliable service. I’ve been using them
For about a year now and cannot fault them!
27 July 2023
Reply from Arka
Thanks Frankie!
A repeat purchase from the wonderful…
A repeat purchase from the wonderful team at Arka.
This time, they went the extra mile by holding on to my order until I had returned from holiday (I lost my plugs during a flight, so needed a replacement pair, and didn’t want them delivered till I returned home)
Arka have always been great when it comes to customer service, Mark, Lucia and the team have a great understanding of customer service, which keeps old customers coming back, and new customers becoming regular old customers.
3 July 2023
Reply from Arka
Thanks very much for this lovely review Jeff!
always great service from arka
always great service from arka. arrived next day. beautiful jewellery. thank you
5 July 2023
Reply from Arka
Thanks very much Helen!
Reply from Arka
Thanks Ana!
Reply from Arka
Thanks Katarzyna!
Great company
Products arrived a day after dispatch (UK to UK)
Great quality products, will be ordering again!
4 June 2023
Reply from Arka
Thanks for the review Russ!
Great quality products
Great quality products, interesting and beautiful designs, and quick delivery. Thank you
5 June 2023
Reply from Arka
Thanks for the review Gee!
I don’t buy anywhere else!
Arka is my go to shop for body jewellery so I am a repeat customer and always happy with the quality of product and speedy delivery. I even got a free pair of earrings too, maybe it’s because I forgot to use my discount voucher? Who knows but either way it was a lovely surprise thanks again arka 👍🏻✨
4 June 2023
Reply from Arka
Hi Charlotte! Thanks for the lovely review... and thanks for being a repeat customer! x
Super fast delivery
Super fast delivery. Well packaged. Lovely tunnels. Also, received a free gift which was very fantastic, thankyou
4 June 2023
Reply from Arka
Thanks Samantha!
Great Products and Fast Delivery
Great products and fast delivery. Would highly recommend.
31 May 2023
Reply from Arka
Thanks very much!
Once again thank you Arka family for…
Once again thank you Arka family for the great service, great product and swift delivery as always🙏
Until next time,
One Love and Blessings ❤️💛💚
30 May 2023
Reply from Arka
Thanks very much Noleen!
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