Under worktop boiler 3yr warranty. I have had three first two flooded my kitchen after 2 yrs the third one came 2 months ago would not heat the water i rang the costomer service they said adj it... See more
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Review summary
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What people talk about most
Based on these reviews
Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we g... See more
Company replied
We had some issue with our Elco boiler and Gabriella from CS team was working towards the resolution. I have to put a specific mention to Gabriella as she kept working in the background till she pr... See more
Company replied
Dealt with my enquiry/problem efficiently. It was hard to get over that it was not the thermostat, but the clock within the boiler, probably because despite my boiler not being old, new ones no longe... See more
Company replied
Company details
- Manufacturer
- Boiler Manufacturer
- Boiler Supplier
- Electrical Equipment Supplier
- Heating Equipment Supplier
- Boiler and Heating Service
About Ariston UK
Written by the company
THE HOME OF SUSTAINABLE COMFORT
Ariston is the global expert in high-quality water heating and heating solutions, providing people all over the world with an extensive range of innovative and energy-efficient products designed to improve and simplify home life.
FIND OUT MORE24/7 Customer Service
Market-leading warranties of up to 12 years
Our specialist support and service provides a team of highly skilled experts on hand to offer advice and assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be a point of contact available to deal with anything from arranging a service, warranty issues or scheduling a visit from an engineer.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
The Ariston Technical Service Department is a team of highly skilled and motivated engineers who offer not only customer care to trained professionals but also technical advice.
With the knowledge an Ariston expert can answer your call within 20 seconds, you can rest assured that you can count on us 24 hours a day, 7 days a week.
Contact info
101 - 135 Kings Road, CM14 4DR, Brentwood, UK, United Kingdom
- 0333 240 8777
- customer.service.uk@aristonthermo.com
- ariston.com
3.5
Average
2K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Prompt and excellent service ,thankyou
12 September 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Needed an old manual, dealt with straight away!
I needed a manual for an obsolete room sensor/controller, and received it within an hour!
Very helpful!
7 November 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Great customer service
Great customer service, using reliable and professional heating company, all done in a timely manner.
22 October 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Took 8 + visits over a year and half to…
Took 8 + visits over a year and half to sort the boiler. Messed up what the call out was for multiple times as well, absolute shambles of a company
1 November 2025
Reply from Ariston UK
Dear customer, thank you for your feedback. We would like to investigate what you are reporting, could you please send us additional details at customer.relations.uk@ariston.com?
Kindest regards,
Ariston UK Customer Relationos Team
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Leaking Tank Again!!
I have an Ariston Andris Lux 15l 2kw undersink water heater. It was originally installed in June 2020. The tank leaked in 2022 and was replaced under warranty. It is now 2025 and the second tank has again leaked.
I contacted Ariston as I think 3 tanks required in just over 5 years isn't acceptable. I received the expected response that my tank was out of warranty. However it was accompanied by a comment 'that it would be advisable to get my installer to contact Ariston whilst on site doing the installation so they could provide advice for a more durable installation' Maybe Ariston should get advice on how to build a heater with a tank that doesn't leak after a couple of years causing damage.
I would give zero stars if possible for quality and customer service.
7 October 2025
Unprompted review
Reply from Ariston UK
Dear customer, thank you for contacting us. We understand you are dissatisfied with this situation and would kindly as you to provide further details about this directly to our Customer Relations team at customer.relations.uk@ariston.com, including installation pictures of the unit, in order for us to provide a more clear insight on this matter with the assistance of our Technical Team.
Kindest regards,
Ariston UK Customer Relations Team
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Hit and miss experiences
Pending on the department and the day our experiences have varied. When we have checked the Professional Teams website and the information is not available we try contact Ariston and the response we get is "check Profession Teams" ... We have!! Phones are sometimes answered so unfortunately then email is the only form of contact to chase orders or queries. Something that could take minutes to sort takes hours waiting for email response. Also email addresses are constantly changed so you wait for a response that will never come.
11 September 2025
Reply from Ariston UK
Dear partner, thank you for your feedback and suggestions; we will keep trying to improve our response times and would appreciate if you could contact the Spares Department about the issues you are encountering on Professional Team, so they can be properly looked at.
Kindest regards,
Ariston UK Customer Relations Team
The person who actually did the job was…
The person who actually did the job was very professional clean and tidy
4 September 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Called engineer and he was helpful and…
Called engineer and he was helpful and discussed the matter with my plumber
16 September 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Took a long time to sort out
5 September 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
Your feedback is very important to us, as we strive to provide a faster and better service to all our valued customers.
Should you want us to investigate your case specifically, we would be happy to do so: please write us at customer.relations.uk@ariston.com so we can assist you in this matter.
Kindest regards,
Ariston UK Customer Relations Team
Whilst we are very happy with the…
Whilst we are very happy with the Ariston ASHP and its controls so far, it is very noisy compared to our previous NIBE unit, and not so attractive in terms of design / colour
1 September 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
Your feedback is very important to us; we remind you both our Customer Service and local Service Partner are available should you have any issue with the product.
Kindest regards,
The Ariston UK Customer Relations Team
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
The service was excellnt from the…outset
The service was excellent from the outset and initial phone call.
7 July 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Customer friendly service solution
We had some issue with our Elco boiler and Gabriella from CS team was working towards the resolution.
I have to put a specific mention to Gabriella as she kept working in the background till she provided an exact solution.
This is attributed to Gabriella's customer centric attitude and the training the business has provided her!
Please keep up the good work and I wish more businesses take this approach.
4 September 2025
Unprompted review
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
Friendly efficient service.
Friendly efficient service.
Excellent range of products competitively priced
9 September 2025
Reply from Ariston UK
Dear customer, thank you very much for taking the time to review our service.
We are glad you appreciated our support, your feedback is very important to us.
Kindest regards,
The Ariston UK Customer Relations Team
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