This guys make truly beautiful, high-quality watches. But what really sets them apart is their customer service — incredibly warm, attentive, and genuinely caring. They take the time to listen, help,... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
Brilliant and very quick customer service! I thought my watch arrived with a scratch, which actually turned out to be my error in not removing the protective film - which made it appear to have a mark... See more
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up,... See more
Wow what an amazing experience, the service I received from ordering my son’s special 18th birthday watch to receiving it was. Nothing was too much trouble and all questions answered swiftly.I would h... See more
4.8
Excellent
392 reviews
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Replied to 100% of negative reviews
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Thanx God I picked this company!!! So happy:)
Fast delivery beautiful watch husband had tears in eyes when received it as a gift :-)
3 November 2025
Unprompted review
Bespoke, great quality
Incredible quality, customised exactly as I asked, delivered fairly quickly. I would use again.
31 October 2025
It seemed to work to begin with
It seemed to work to begin with, but slowed by 15 minutes over 5 days. I tried resetting it and the same happened, then it completely stopped.
Contacting the company is just an online form that doesn’t get looked at outside of a normal working week.
They gave me a refund, which was helpful, but I needed a working watch!
17 October 2025
Reply from architectwatches.co.uk
Hi Holly,
Thank you for your feedback and I’m really sorry for the trouble you experienced with your watch. A watch slowing down like that is extremely rare (around 1 in every 600 watches), but we completely understand how frustrating it must have been.
We did reply to your message within 2 working days and offered a replacement straight away, and I’m glad we could process a refund for you quickly as well. That said, I’m truly sorry this wasn’t the smooth experience it should have been.
If you ever decide to give us another try, we’ll make sure everything is perfect for you.
Beautiful style & craftsmanship
First time of using the website , first class the product bought was beautiful...far better quality than expected.. very pleased indeed.
23 October 2025
Still cant workout if this is a massive…
Still cant workout if this is a massive scam or not put up watch for a £1 and said it was a try of softwafe after paid a £1 said will be refunded i no its only a £1 which can take up to 10 days. but not sure if i would risk spending any money on anything off here just yet. Thanks for your reply but nothing was refunded that i saw. Allgood its only a pound just thought it was a bit wierd. Other people have had great experiences by looks of it so no dramas
23 October 2025
Reply from architectwatches.co.uk
Hi Luke,
Thank you for taking the time to share your feedback — and I’m really sorry for the confusion you experienced.
This issue was caused by a brief listing error which incorrectly displayed a £1 item. It wasn’t intentional, and we fixed it as soon as we became aware of it. I completely understand how this could look worrying, and I apologise for the inconvenience it caused.
As promised, your £1 was refunded in full within 3 working days.
If you have any concerns at all or need help with anything, we’re always here and happy to assist.
Thanks again for your patience and for giving us the chance to make this right.
Arrived promptly and was very well…
Arrived promptly and was very well packaged. I'm very pleased with the watch, it's looks exactly as advertised. I've only worn it a few times so far so only time will tell (pun intended,) if it will be durable.
20 October 2025
Great company and great Watch
Great service and very swift delivery. Watch beautifully wrapped in a lovely box. Absolutely delighted with the watch - bought a man's type watch for myself as love a large type face. As a present to myself I didn't have it inscribed. Would make a super gift to someone special.
14 October 2025
Unprompted review
Definitely use again
Easy website to use, quick delivery, beautifully made, and price is good. I have used Architect London before and would definitely use again.
7 October 2025
Excellent service
The watch is of good quality, stylish and the personalised engraving makes it very special. This is the 3rd watch I have purchased for special occasions and the recipients seem very pleased. Speedy and safe delivery.
26 September 2025
Amazing
Amazing. Bought a couple watches now with personalised hand writing, come out incredible each time, highly recommend. Quick and fast delivery
26 September 2025
Great experience with costumer services…
Great experience with costumer services (royal mail lost my package) . They replaced my package immediately. Love the watch!! Beautiful piece!! Would order again.
29 August 2025
Unbelievable product for the price
Unbelievable product for the price! Brought this for my husband to be for the morning of our wedding, and with the engraving it had him in tears, we spent a fortune for the wedding, so to find a present that didn’t break the bank was amazing! Thank you
28 August 2025
Birthday gift.
My Architect watch was a birthday gift and I'm really pleased with it. Lovely design good service.
Would definitely recommend.
1 September 2025
Unprompted review
Perfect classic elegant watch
Got my fiance a watch for our anniversary present, he absolutely loves it and it looks so elegant, needed it delivered within a few days before I left for France. Time will tell how well it holds up, pun intended. But looks and works great so far and was delivered quickly
31 August 2025
Awesome quality and service
Excellent service and great quality watch. Extremely happy with everything
31 August 2025
Leather strap for watch
I previously purchased a watch of which I was very pleased.I decided to buy a leather strap for same.The only problem I had was the package was sent elsewhere.I kept getting messages saying it was on the way.After a week it arrived
19 August 2025
Good backup service
Stylish watch which unfortunately didn't run when received. This was returned and rectified within a few days. Good backup post-sales support. My wife loves her watch, bought as a present.
30 July 2025
Good work!
Ordered replacement strap for my Zephyr. Happy with purchase, delivery with regular updates from the delivery service / Royal Mail.
9 August 2025
Had to return a watch strap
Had to return a watch strap. Immediate reply. Very efficient.
13 August 2025
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