Arachas Reviews 

797
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 440 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and extensive knowledge, ensuring pleasant and efficient interactions. Excellent customer service is frequently highlighted, with quick response times and queries resolved with ease, often leading to competitive rates and significant savings. However, some customers noted issues with communication and service, experiencing delays in receiving promised items or finding discrepancies in documentation. These reviewers described instances of unsatisfactory customer care and information that was not clear, leading to frustration and a perception of staff not being attentive.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their professionalism,... See more

Service

Customers had positive experiences with service, often describing it as excellent, efficient, and... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising the helpfulness,... See more

Response time

Clients share positive opinions on response time, with many reviewers highlighting prompt callbacks and quick... See more

Price

Customers consistently note positive experiences with price, often highlighting that staff members go above... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Although we changed providers for this year, Lucy was extremely professional in assisting us. She was very helpful and followed through on every aspect in dealing with our needs. I can not speak highl... See more

Rated 5 out of 5 stars

Another really positive experience with Sinead Swayne. Have dealt with Sinead many times over the years and also have family members who deal with Sinead and we have always found her so helpful and fr... See more

Company replied

Rated 5 out of 5 stars

Very good experience. Niamh Blomer was very helpful, professional & proactive in ensuring that all information required was provided when doing a quote for a self-build policy recently. She even took... See more

Company replied

Rated 5 out of 5 stars

I worked with Niamh Blomer in regards to self build insurance. She was extremely helpful throughout the process and explained everything thoroughly. Any issue or question I had was resolved within the... See more

Company replied


Company details

  1. Insurance Agency
  2. Auto Insurance Agency
  3. Caravan and Motorhome Insurance Company
  4. Commercial Insurance Company
  5. Home Insurance Agency
  6. Insurance Broker

Written by the company

As Ireland’s largest nationwide insurance broker, Arachas has got you covered. We're here to help you on your insurance journey by delivering innovative products and exceptional service. Our aim is to make your insurance life as easy as possible - no fuss, just great cover. With over 50 years’ experience, we've built trusted relationships with our clients and insurance partners. We invest in and support our people so that they can deliver the best possible outcome for our clients. We have excellent cover available to suit a multitude of risks and more importantly, we use reliable, high quality insurance providers to give you peace of mind so you can go about your day without stressing over your insurance. We Offer: * Car Insurance * Home Insurance * Travel Insurance * Young Driver Insurance * Van Insurance * Mobile Home Insurance * Taxi Insurance * Education Insurance & many more..

We'll Protect What You Love & Make Insurance Easier.

Written by the company

90% of Customers Stay With Us Year On Year
As Ireland’s largest nationwide insurance broker, we’ve got you covered. We offer you more choice from trusted insurers. Choose the policy and price that's right for you.

Contact info

4.8

Excellent

TrustScore 5 out of 5

797 reviews

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No recent history of asking for reviews

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4.8

All reviews

(797)

431 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

My brother (RIP) used this company for his business Insurace, while I was taking care of his estate they have provided me an excellent customer service and always available at the end of the phone/ email to answer all my questions.
When a refund was due they fully investigated and credited brothers estate with same. I dealt with Mr Robert Gibbons, and he responded to me professionally and timely manner at all times.

12 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Ann, thank you for your review. We're delighted you had a positive experience with Robert.

Rated 4 out of 5 stars

Buying private practice insurance

I had a call today with Sean Barry to get a quote for private practice insurance. This is my first time actually getting this type of insurance. He was professional and friendly over the phone, made the process straight forwad and quick and answered all of my questions.

12 March 2026
Unprompted review
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Reply from Arachas

Hi LY, thank you for your review. We're delighted you had a positive experience with Sean.

Rated 5 out of 5 stars

Lucie

Lucie was brilliant, she followed up with my insurer to get the most competitive quote and got a good reduction with my insurer, thank you Lucie I was lucky to find someone like you on the phone line,

12 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Liam, thank you for your review. We're delighted you had a positive experience with Lucie.

Rated 5 out of 5 stars

Sinead Swayne

I have been dealing with Sinead Swayne for a number of years and I find the service she provides to be second to none.

20 February 2026
Unprompted review
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Reply from Arachas

Hi Mark, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 4 out of 5 stars

Slow start but massive improvement when Clodagh Kenny responded to me.

I have dealt with Glennon Insurance for many years with our three family cars. They have recently been taken over by Arachas. On 06-03-2025, I rang with a number of enquiries - I had to wait on the line for a very long time. When I requested a call-back, I received one fairly quickly. From then on my experience was excellent. Clodagh Kenny was extremely helpful, pleasant, and clear. She answered all my questions and very quickly emailed me all my revised documents.
Thank you Clodagh.

6 March 2026
Unprompted review
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Reply from Arachas

Hi Tommy, thank you for your review. We're delighted you had a positive experience with Clodagh.

Rated 5 out of 5 stars

Sinead Swayne has always been a…

Sinead Swayne has always been a pleasure to deal with. Making it easier to part ways with my money as i know i can ring her if anything goes wrong

9 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Peter, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Excellent

Norma and the team made renewing my car insurance easy. They were always so efficient and reliable.

9 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Aoife, thank you for your review. We're delighted you had a positive experience with Norma.

Rated 5 out of 5 stars

Sinead Swayne is fantastic to deal…

Sinead Swayne is fantastic to deal with. She is friendly, professional and always delivers the best quote in a timely manner.

1 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Michael, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Louise was a pleasure to deal with

Louise was a pleasure to deal with. Very efficient and personable as well as saving me €638 on my premium. Very happy overall.

6 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Leanne, thank you for your review. We're delighted you had a positive experience with Louise.

Rated 5 out of 5 stars

Professional and efficient

Renewal time and is was a pleasure to discuss my options with Sinead Swayne. As always it was explained and the best option was made available.

6 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Geraldine, thank you for your review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

Lower Quote - Great service!

I had the pleasure of dealing with Sinead Swayne to renew my car insurance. She was super efficient and helped me get a lower quote than last year! Thanks Sinead

6 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Jade, thank you for the review. We're delighted you had a positive experience with Sinead.

Rated 5 out of 5 stars

They insured my LHD

They were the only ones to give me a quote for my LHD car with zero no-claim years in Ireland - and a reasonable one too. After one year with them, my renewal quote was even better than expected. That is how you keep a customer with you instead of sending them off shopping around.

2 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Doc, thank you for the review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Speaking to a human being is important

Speaking to a human being is important. Yvonne was very pleasant and extremely helpful. I have always dealt with Claire in Brady’s in Cavan and they are excellent to deal with. Lovely staff.

2 March 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Chris, thank you for the review. We're delighted you had a positive experience with Yvonne & Claire.

Rated 5 out of 5 stars

It was the reminder that saved me

It was the reminder that saved me
Then made contact with a staff member who was just excellent
When I put down the phone after renewing my policy
I just said to myself wow that was some service
I didnt need to shop around was delighted with the quote
Had my certificate in the post by 2 days

Well done 👏

One Text
One Phone call
Cover complete

22 February 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Martin, thank you for the review. We're delighted you had a positive experience with Arachas.

Rated 5 out of 5 stars

Insurance done well!

Ive been dealing with Norma for a long time on all of our insurance concerns. She is a consummate professional, always very helpful and very responsive. I would highly recommend Arachas, insurance done well!

27 February 2026
Unprompted review
Arachas logo

Reply from Arachas

Hi Eric, thank you for the review. We're delighted you had a positive experience with Norma.

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