Arachas Reviews 

I dealt with two people today. The first lady was not very helpful, seemed irritated and was rude and abrupt. I needed help with my insurance matter urgently and I was quite concerned as she seemed uninterested. However at the end of the day I had the opportunity to deal with a different staff member (and briefly with a third staff member). This gentleman, Niall, and another lady I spoke with briefly, were very helpful and compassionate and patient and they got my urgent matter resolved in less than a half a hour. I was incredibly grateful to have had the help from Niall, prompt, professional, understanding. I would give Niall and his service 5 stars. I would give the earlier lady 1 star

Hazel Tynan was exceptionally helpful in exploring options for the best insurance policy for me & my family this coming year. She went to the bother of checking websites etc of insurance companies policy around learer drivers and insurance cover.
The waiting tome to get through on the phone and needing to be passed to 2 different people, was the only reason I am nit giving 5 stars.

Louise Devlin was a pleasure to deal with — professional, helpful, knowledgeable and efficient. She made my home insurance enquiry very easy. Highly recommend, thank you Louise.

Great service from Arachas Insurance. Isabelle Mullane was very helpful and made arranging my car insurance quick and easy. Highly recommend.

Sinead in Arachas was fantastic,she was so friendly, helpful and pleasant..thank you again

The lady Isabelle Mullane i was talking to was extremely helpfull, and so polite.

Your representative Hazel Tynan appeared to be well informed and efficient, offering several policy options to suit my particular circumstances.

Hazel Tynan was excellent and very patient. She was friendly and resulted in a very positive customer experience.

We have been using Insight/Arachas for years for our personal and commercial insurance policies.
Sinead is always very proactive & prompt in policy renewal, great at returning emails and phone calls with any queries at all.
Makes a huge difference to have a direct line of contact to someone that you know within the company.

So easy to renew my car insurance. Alternate options were shared with me and it was so straightforward to switch to the less expensive option. Hazel Tynan was very helpful and friendly to deal with!

Staff in branch in Birr are amazing and so helpful. Highly recommend.

I rang a few times on Monday and the persons I spoke to said they’d have to call me back and I received no return call. Between holding and calling it took over 2 hours. Today I rang again explained what had happened on Monday and the lady I spoke to was so obliging and helpful. Francine Montibeller answered my queries and amended my policy within 20 minutes. Thank you Francine

I needed to adapt my home insurance policy & still cover my land under a farm policy. Amanda McEnroe was outstanding - super efficient & solutions focused - helping me find the best possible option. She remained in touch throughout the renewal process & made the experience seamless end-to-end. Highly recommend.

Excellent personal HUMAN communication and customer service reassurance with Norma from Arachas.
Many thanks Cathal

This morning I dealt with staff member Isabelle Mullane re change of car ownership. Found her very personable and efficient. I was very satisfied with the service.
Henry O'Brien

Early renewal date before it was due allowing me to budget ahead rather than dreading a lump sum. Extremely easy making contact for payment, receiving disk & paperwork days before my expiry date

I found Hazel Tynan to be very polite knew her product and extremely helpful. Nothing seemed to be too much trouble.

I have dealt with the Arachas galway office for over 19 years. I called in on friday as I hadn't received my cert. A lovely curtious manager dealt with my policy which had not actually renewed, he got my policy renewed and saved my over 120euro. The best service ive received to date. If you ever have a problem ask for Rhys Reynolds. He was quick professional and gave my wife and I his direct contact details for any problems in the future amazing service.

I was very happy with the way Isabelle Mullane from Arachas dealt with my request, helpful, knowledgeable and efficient.

I was having IT difficulties as I tried to renew my insurance. I contacted Arachas by telephone. I was connected to Isabelle Mullane who quickly and efficiently guided me through the renewal process. Her friendly approach was just what was needed that day. Thank you Isabelle.