FBD Insurance Reviews 3,542

I wanted to share some positive feedback regarding my recent call. The conversation went very well—Keisha was extremely pleasant and professional throughout. She took the time to clearly explain ever... See more

I had a fantastic experience dealing with Mary in FBD. From start to finish she was professional, helpful and incredibly easy to deal with. She took the time to explain everything clearly and made t... See more

Ryan was fantastic. He took his time explaining policy details. Didn’t rattle off details so fast it can be hard to understand. Practical and good advice. I hadn’t expected to confirm the insurance as... See more

Easy to deal with Irish person. Very informative and straight to the point. Due to my own situation, I required FBD to call me back, which they did as planned and also continued with a follow up cal... See more

Tanya gave great instructions on how to correctly value the rebuild cost of my house SCSI and guided me through each step of the process. I feel confident that my house is no longer under insured and... See more

The customer service agent was articulate and courteous. A good listener and explained everything clearly. Really important the agent spoke at a proper speed, did not rush, so I could clearly hear eve... See more

A really great Irish Company to do business with. Very helpful staff who make sure you understand what you are buying. Their rates are always good for the coverage you need, and if you have a problem,... See more

Amy was my agent on the call today and she was very helpful with arranging the renewal of my car insurance for the coming year. Everything was clearly described and Amy answered all my questions.

This would be a second call with FBD as on Friday i wasn't happy with the call and the price i received for my renewal. Ryan explained things to me that were not talked about on my Friday call which m... See more

The young man named Marcin was very helpful. I did not feel rushed in any way. I felt confident that he was doing his best to get me a good premiun for both my car and house and contents insurance. A... See more

Unfortunately I forgot your colleagues name she was very clear and knowledgeable and explained my concerns clearly I will choose FBD for my future insurance needs Well done

I found the staff member very polite and easy to understand on the phone. I was given a very competitive quote which I was happy with but, I wanted a few days to decide if I would change from my exis... See more

Discussed home insurance renewal premium with Adam and after comparing quotes from other insurers phoned back to renew. Phone call answered promptly and Adam dealt with questions and renewal in an ef... See more

My experience with this Company was very positive. The Contact was very helpful explaining as she posed and answered questions in conversations over 2 days . She provided further details and allowed m... See more

I was dealt with immediately by Amy who knew her stuff. As I was looking for the best prices for renewing my car and house insurance with FBD, Amy gave me very good discounts off both and I'm now p... See more

I was very well looked after by Ryan. Everything explained clearly and I am very happy with the level of cover and feel that I was given a very competative premium. I will definitely be back to Ryan f... See more

grace was very helpful took the time to explain everything was not pushie I have been with fbd for a long time the staff are always very helpful I would not go anywhere else very happy 😊 11

Have renewed my car insurance with FBD for many years. Always find their service excellent. When I had a claim they were incredibly helpful and efficient.

My wife and I have close to 30 years of no claims on our home insurance, we never claim, if there is a problem like a water leak we simply pay the rectification and damage costs ourselves. FBD increa... See more

Kiesha was excellent at customer service. She tried out the insurance options I requested and we came to point where I was willing to buy relatively quickly. Good service all round.

The member of staff Amy, I managed to get my Class 2 letter the same day, she was very professional and helped me get the best price. Answered all my questions and laughed at my Dad Jokes

Very clear on his instructions and the information he required. Explained things clearly to me in relation to the policy. Showed great patience and calmness on the call.

I decided to change my home insurance to another company and just picked FBD to get a quote, which was 300 euro cheaper than the quote given by my current home insurance provider. I was happy to go wi... See more

I have been with FBD Insurance for both my home and car insurance for a number of years now. Before that I would shop around each year for the best price but found that I did not always get the best s... See more

I renewed my motor policy today with Grace and found her very helpful. She provides excellent customer service.

The phone line staff were most helpful and pleasant whole sorting out an administration error. Always found FBD staff to be pleasant and prices very competitive.

Amy was very efficient, thorough, polite, and helpful. I also previously spoke to Carmel who was equally excellent. It makes the experience a pleasure and not the hassle it can be with other insur... See more

Really great service with competitive prices, Amy was so helpful, friendly & a pleasure to deal with. Very happy to recommend!

I was lucky to have Rose look after me. She was very helpful, explained every detail to me and I felt confident that she understood my needs.

Got my van insured with FBD today — excellent experience from start to finish. Tanya was very helpful, professional, and great to work with. Made the whole process simple and stress-free. Highly recom... See more

FBD BREAKDOWN ASSIST.? Very very disappointed with the fbd breakdown assist.my car broke down Monday am. I rang breakdown s far so go lovely lady on phone got tow truck sorted.now it gets to the pl... See more

I dealt with Josh who was extremely professional and helpful. Very happy with the customer service I received today when renewing my car insurance policy.

The lady I was speaking to today was a lovely woman great service form the lady over all experience 5 stars

Stephen was pleasant and efficient during my call today. Appeared very knowledgeable and answered my query. Thank you.

Tanya was brilliant to deal with was very friendly and helpful and will continue with FBD IN FUTURE... Excellent staff and excellent service

Looking around different insurance company. For house insurance and i have to say no bs of FBD. Got what I wanted. Without the hassle.

Company and rep Mary were receptive to my situation. They did take on board my feedback re. Price and adjusted quote. Thanks

Nothing went wrong. I thought i had given the best star. Rose was excellent

Very disappointing experience with FBD Insurance in recent times. They used to be a company I found easy to deal with, but unfortunately that is no longer the case. Over the past while, every time I... See more

The process was relatively straightforward. I checked with my previous insurer to see if they would match FBD’s price, they couldn’t! By going with FBD I saved €110.

I have two policies with yourselves, both of which are due soon I tried to renew both but it keeps returning to the first one thar I completed

After shopping around, the home insurance quote from FBD was the best price by far. It was so easy to get a quote and make payment online.

The lady that I spoke with was very understanding and helped me to secure a good level of cover at a reasonable discounted price

Tanya was amazing made me feel very comfortable and explained everything to detail lovely person

Micheala was very helpful and professional on the phone. Listened to what I was looking for included in my policy. Appreciate the help!

We are insuring our car and house with fbd for a good few years. We have been delighted with the service we continue to get.

The phone call git through to a person straight away and their knowledge was excellent and very professional

Very helpful and easy to understand which is what you want when dealing with someone online!

I have been with FBD for a number of years and I also find all staff very helpful and courteous.

Large increase of cost relative to original cost

Prompt..fast customer service.. No over the top security checks..!

Tanya is very proactive and did my car insurance very quickly. I got nice rate with FBD .

Well l am definitely NOTpaying fprbreakdown assist with FBD again.got into car in my own yard.put keyfob In no lights on dashboard.so obviously car won't start.rang assist took nearly an hr and a hal... See more

My renewal car insurance was way too expensive I had another quote from 1 of the new insurance companies and their quote was over €200 cheaper but did read some questionable things about the policies... See more