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Aquatuning GmbH Reviews 76

TrustScore 4.5 out of 5

4.6

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See what reviewers are saying

Rated 5 out of 5 stars

Your company was excellent to deal with. You had the product I needed and was available to ship immediately. From order to delivery it was only 5 days from Europe to Canada and my doorstep. Great j... See more

Company replied

Rated 5 out of 5 stars

Quality of Alphacool core for 9070 Xt is so so and vram contact is not good,my request for return still processing and it’s the 3rd day. Sadly not not satisfied. Aquatuning is a reseller they don’t be... See more

Company replied

Rated 3 out of 5 stars

I reported a product defect four months ago, but I still haven't received a response. There were no issues with packaging or shipping, but the product quality is not very good.

Company replied

Rated 5 out of 5 stars

The Delivery was fast, The Product came without any damages and the Price was very reasonable so 5/5 for me.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

76 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Dissatisfied with the service.

I reported a product defect four months ago, but I still haven't received a response.

There were no issues with packaging or shipping, but the product quality is not very good.

12 April 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Hello there,
thank you for your feedback. It is very unfortunate to read that you have issues with one of the items. Unfortunately I can't find any communination about that, can you please send us a mail to info@aquatuning.com and we will take care.
Aquatuning - Support

Rated 5 out of 5 stars

Your company was excellent to deal…

Your company was excellent to deal with. You had the product I needed and was available to ship immediately. From order to delivery it was only 5 days from Europe to Canada and my doorstep. Great job and the product arrived in perfect condition and well packaged. Good Job.

26 March 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

A+++++

What you see is what you get, no hassle A++++

30 March 2026
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Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 4 out of 5 stars

Excellent customer service

Excellent customer service, and fast enough to send the products

However, the RMA service could be improved. I've been asking for almost two weeks if they received my return package and still haven't had response

16 March 2026
Unprompted review
Rated 3 out of 5 stars

Company did not ship correctly

Company did not follow international shipping procedures when shipping to USA. Should have provided exact weight of aluminum, so I was charged 75 dollars import as if the shipment was 100% aluminum. I was charged far more than I should have been. They claim they sent the correct shipping codes however their codes were international and DHL, their preferred provider, blamed Aquatuning's shipping codes. Maybe Aquatuning needs to have a long talk with DHL.

26 February 2026
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Reply from Aquatuning GmbH

Hello,

thank you for your feedback. We are very sorry that you had such a bad experience with the delivery and custom. Unfortunately we don't have any impact on the tariffs/charges, we procvide all necessary information for a correct shipment and US customs is often messing things up.

We hope that you are satisfied with the item itself!

Rated 5 out of 5 stars

Thank you for a good customer…

Thank you for a good customer experience and fast delivery. :) You will "see" me again soon :)

27 February 2026
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Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

Good shop

Good shop, good offers, good selection of products. I order here very now an dthen.

12 March 2026
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Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

Perfect!

Always fast delivery, best prices and very good customer Support! Ordered there several times. Just perfect!

4 March 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

My go-to site for everything water cooling related

Great products, packaging, sortiment of good from various brands, helpful customer service and overall great company. My go-to site for everything water cooling related

3 March 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

An excellent place to shop

Easy to shop on the webshop. Competitive prices.
Very fast delivery.

9 March 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

Quality of Alphacool core for 9070 Xt…

Quality of Alphacool core for 9070 Xt is so so and vram contact is not good,my request for return still processing and it’s the 3rd day. Sadly not not satisfied. Aquatuning is a reseller they don’t bear any responsibility for Alphacool bad quality, they used to be good and kinda cheap compared to the competitors but now you need to buy a gpu and the block cost like 1/4 or 1/6 the price of the card and that’s why Watercooling is dying. Big thanks to aquatuning for their excellent support!!!

6 March 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Hello there,
thank you for your feedback. We are sorry for the bad experience and I could see, that we are in exchange regarding your matter, so we will find a solution for you in short time.

Aquatuning Support

Rated 5 out of 5 stars

Good prices

Good prices, taxes and customs paid in the shop. Shpped out pretty fast

27 February 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

Perfect as usual

Flawless service

27 February 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Vielen Dank für dein „cooles“ Feedback! 😊

Es freut uns riesig zu hören, dass du mit deinem Einkauf bei uns zufrieden bist.

Falls bei der Umsetzung deines Projekts noch offene Fragen auftauchen sollten, steht dir unser Kundensupport natürlich jederzeit gerne mit Rat und Tat zur Seite.

Wir freuen uns schon jetzt auf deine nächste Bestellung bei Aquatuning und wünschen dir bis dahin viel Spaß beim Basteln und Modden! 💙

Dein Aquatuning Team

Rated 5 out of 5 stars

Clear communication

18 February 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

Rated 5 out of 5 stars

Good prices for proper products

Good prices for proper products

11 February 2026
Aquatuning GmbH logo

Reply from Aquatuning GmbH

Thank you so much for your “cool” feedback! 😊

We’re really happy to hear that you’re satisfied with your purchase from us.

If you have any questions while working on your project, our customer support team is always here to help.

We’re already looking forward to your next order at Aquatuning and hope you have fun building and modding in the meantime! 💙

Your Aquatuning Team

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