Aquasoft water softeners Reviews 683

TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Had no issues with watersofter install and drinking water tap. Engineer explained the installation process before starting, and was very efficient in his work, and tidied up when completed. Since... See more

Company replied

Rated 5 out of 5 stars

Tristan and his team were excellent. Their online booking system let us know when his staff member would be arriving, and we were kept up to date. The undersink filter he installed has transformed... See more

Company replied

Rated 5 out of 5 stars

Great service from a freindly team. A family run business supplying quality products at competitive prices. I've been buying salt from Aquasoft for years and when my Harvey softener needed replacing a... See more

Company replied

Rated 5 out of 5 stars

Great team in Aquasoft, totally satisfied with my sofa water in my new home. Tristan is so professional and explained all options very clearly. Neat and clean installation by Adam, he was very pleasa... See more

Company replied

Company details

  1. Water Purification Company

Written by the company

Offering a first class service to homes and businesses throughout the South East for sales, installation, service & repair for water softeners, drinking water systems, water coolers & boilers and salt delivery.


Contact info

4.8

Excellent

TrustScore 5 out of 5

683 reviews

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No history of asking for reviews

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Rated 4 out of 5 stars

Deliveries to long

Deliveries to long, must improve

23 August 2023
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Reply from Aquasoft water softeners

Many thanks for the review! Unfortunately we have experienced a high volume of orders recently which has meant that our delivery times have been longer than usual. Normally we will get your order to you within a week!

Rated 4 out of 5 stars

Payment problems.

Had issues with the payment for the items, it took 4 attempts due apparently to my address being an apartment. However the staff were very helpful in resolving the problem.
This should be looked into to allow easier payment.

20 August 2023
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Reply from Aquasoft water softeners

Thanks for the review! Sadly the issue with the payment system is out of our control but it has been flagged to our provider.

Rated 5 out of 5 stars

Good and reliable service

Good and reliable service. Engineer was prompt and efficient. Last softener lasted for 21years before replacement, with good check-ups from Aquasoft.
Maybe it would be helpful to include in the Info pack left with the machine, an address for further supplies of the tablets for testing the water.

13 August 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review! We can help you out with the testing tablets so please let us know when you need them and we can get a delivery arranged.

Rated 5 out of 5 stars

Good job

Fairly prompt service and the engineer who came round to service the softener and fix the leak and replace the filter for me did a very good job.

9 August 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

Excellent service

Excellent service; easy communication.

14 August 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review Anna!

Rated 5 out of 5 stars

Excellent Service and Product

Great team in Aquasoft, totally satisfied with my sofa water in my new home. Tristan is so professional and explained all options very clearly. Neat and clean installation by Adam, he was very pleasant and efficient.
Loving my soft water, especially in bathing. Thanks everyone in Aquasoft.

20 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review Celia!

Rated 5 out of 5 stars

Great Service!

Great service and provided clear directions on issues with the softner that were promptly corrected under the 10-year guarantee...Excellent!

13 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review Adrian!

Rated 5 out of 5 stars

Great service from start to finish

Great service from start to finish. Explained the options well and installation was very well done.

19 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

Great service from a freindly team

Great service from a freindly team. A family run business supplying quality products at competitive prices. I've been buying salt from Aquasoft for years and when my Harvey softener needed replacing after 19 years they gave me a far better service than Harvey's. Highly recommended for both salt and softeners.

13 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review!

Rated 5 out of 5 stars

Adam

Adam, who installed the pressure cylinder was friendly, professional and competent, all the necessary skills for satisfied customers.

4 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review Gerard!

Rated 5 out of 5 stars

Harvey Water Softener Repair

Fear and trepidation ran through me as my Harvey Water Softener failed yet again!
One call to Aquasoft was immediately responded to by Stephen who with style and with a smile put it back together again and saved me an absolute fortune not having to renew it - yet!
Thank you Stephen and Aquasoft 🤗

10 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review Michael!

Rated 5 out of 5 stars

Fantastic Service

Christina, Tristan and Adam were amazing. Provided a great service and were so kind to squeeze me in with such short notice for an installation before my wedding to help me with my eczema. Very knowledgable, very friendly people, great service all around. Would recommend to anyone who wanted a water softener!

4 July 2023
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Reply from Aquasoft water softeners

Thanks so much for the great review Shannon!

Rated 5 out of 5 stars

Tristan really is top of his game!

Tristan really is top of his game and so knowledgable. He is the only company that can provide all three well known makes and really takes time to make sure you have the best fit for your usage and property. Works out best options (and he has several) for you financially too! Lovely guy, can’t recommend him highly enough!

24 August 2022
Unprompted review
Aquasoft water softeners logo

Reply from Aquasoft water softeners

Thanks so much for the great review!

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