Utility Bidder Reviews 

3,446
•
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 244 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the dedicated staff members for being exceptionally helpful, highly knowledgeable, and efficient when guiding them through new utility contracts. People truly appreciate the clear communication and the wonderfully smooth, straightforward process that helps secure fantastic prices without experiencing any aggressive sales pressure. Some reviewers were not happy with unexpected financial penalty fees, alongside frustrating difficulties regarding contract cancellations or completely failed switches. A few other people also felt that support was lacking, noting serious challenges when trying to reach agents after problems arose with their new agreements.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently highlighting that representatives are... See more

Service

Users describe positive interactions with service, highlighting professional and friendly support from... See more

Price

Clients share positive opinions on price, frequently highlighting competitive rates and significant savings... See more

Customer service

Consumers find customer service to be positive, frequently highlighting prompt answers, polite agents, and... See more

User experience

People report positive experiences with user experience, highlighting a smooth, fast, and stress-free process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We have just used Utility Bidder for the first time to renew our electricity contract. Very simple and clear process from start to finish - quick website enquiry followed up by an almost immediate re... See more

Company replied

Rated 5 out of 5 stars

Kenny Colwell made switching energy suppliers easy, whilst saving on another quote I received earlier in the day. No pressure or rush to get you to sign a contract, just good old honest advice, whic... See more

Company replied

Rated 5 out of 5 stars

Really impressed with Liam Tierney's service. He called back exactly when he said he would, secured a far better rate than I could get myself, and patiently talked me through signing the documents ove... See more

Company replied

Rated 5 out of 5 stars

Really helpful utility advice from Utility Bidder to get my company's utility contract renewed at a cheaper rate than before. Chun Hao Man ironed out all of my worries and uncertainty and helped... See more

Company replied


Company details

  1. Utility Contractor

Information provided by various external sources

We compare business energy deals and prices, helping businesses find the best gas and electricity quotes.

Utility Bidder - Unbiased Switching Advice

Written by the company

Combining the best energy prices on the market with the best customer service.
Energy costs have become an increasing part of a business’s overheads, so therefore reducing your bills will have an immediate positive impact on your bottom line. We work to secure arrangements for business gas, electricity, water and telecoms to bring you a complete utility service. Let us do all the hard work for you and gain competitive energy prices from all of the major suppliers. Working on your behalf and having close relationships with 20 suppliers means we can secure you a fixed contract that is suitable for your requirements. When you sign up with Utility Bidder, all your paperwork, supplier communication and queries are taken care of by your own dedicated account manager.

Contact info

4.7

Excellent

TrustScore 4.5 out of 5

3K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.7

All reviews

(3,446)

232 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This experience started over two years…

This experience started over two years ago when I had a phone call from utility bidders telling me I could save money on my business electric account what I didn’t realise 2 years later they signed me up to a three year contract without my consent and copied and pasted my signature Unknown to me please be wary of this Company

1 October 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Unfortunately, you have not provided any information on this case therefore we can only conclude that this is a false review.

This activity is not reflective of our practices, processes or how our business operates. We therefore believe that this is a malicious misrepresentation of Utility Bidder.

Rated 5 out of 5 stars

Excellent experience with Utility…

Excellent experience with Utility Bidder.
Easy and quick to sort a Business Gas contract out - George Ogilvie was brilliant and patient ! As it was bottom of a very big to do list. Thank you

25 September 2026
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Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Great Service

Kimberley was a great help, thorough and a pleasure to deal with.

1 September 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Stephanie

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Taking the stress.

I have, recently, been looking to take out a new contract for my business electricity. My factory runs off of three meters so dealing with them individually is pretty stressful. Seena Dhanda dealt with everything in a professional and friendly way. She kept in close contact with me throughout the process and phoned me at the times she promised. I found her very pleasant and helpful.

18 September 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Ian

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Highly recommended

Highly recommended, Luis Salazar, at Utility Bidder couldn't have been more helpful and professional.
He got me an excellent deal on our Football grounds' electricity. Five out of Five stars!!

17 September 2026
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Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

A huge thank you to Leah

A huge thank you to Leah Johnson at Utility Bidder for all of her help and support. We were dealing with a dispute with our electricity supplier and Leah went above and beyond to assist us. She was always quick to respond, professional and genuinely cared about getting the issue resolved. It's rare to receive such excellent customer service these days, and Leah has been fantastic throughout. Thank you again!

16 September 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi Sophie

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Excellent Service

We've been with Utility Bidder since February 2026 for some of our energy contracts.
One further account is soon to be up for renewal so I got back in touch with Utility Bidder.
Nizam Hussein was the gentleman I dealt with and I must say he was very responsive to my expectations.
Nizam put a lot of time and effort into
getting us the best possible deal. He went above and beyond for us providing a very efficient service.
He addressed all my queries and the service I received was excellent.
I would recommend Utility Bidder to find you the best energy deal. Thank you for all the help provided!

15 September 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

An excellent experience with Utility…

An excellent experience with Utility Bidder. The agent assigned to me (Kimberley Martin) was first class. She promptly answered all my calls, dealt with all my queries, and provided me with invaluable assistance. Her industry knowledge was excellent and this helped me tremendously.

10 September 2026
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Reply from Utility Bidder

Hi Mr Reed

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

George who I was dealing with was very…

George who I was dealing with was very professional and pleasant, as allways. I have dealt with him for several years, and I allways come back.

14 September 2026
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Reply from Utility Bidder

Hi Georgie

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

George Ogilvie was very helpful

George Ogilvie was very helpful. He explained everything. I'm satisfied with the service he provided

14 September 2026
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Working with Utility Bidder is very…

Working with Utility Bidder is very easy. Helpful and efficient

2 September 2026
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Reply from Utility Bidder

Hi Keith

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Great Service and Great Prices

Utility Bidder always provide competitive quotes for our utilities. The staff, especially Steve Reid, are very helpful and the whole process is easy and stress free.

9 September 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars
Utility Bidder logo

Reply from Utility Bidder

Hi Sarah

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Luis is a consummate professional

Luis is a consummate professional, always there for advice. Energy prices have been turbulent over the years but Luis has always navigated the market and provided a good deal.

8 September 2026
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Seeta was very helpful

Seeta was very helpful, knowledgeable and efficient

7 September 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

I have used Utility Bidder for several…

I have used Utility Bidder for several years now. They are so polite and contact me well in advance of my contract renewal so I don't feel pressured. Find their prices competitive and have never found the need to shop elsewhere.

2 September 2026
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Friendly and Very Helpful

Very patient and reassuring guidance from Seeta Dhanda over several phone calls and emails. Got my small charity society a good deal with a better electricity price than we already have. We are a small user of electricity but Seeta spent quite a bit of time helping us.

2 September 2026
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Sukie was very helpful and…

Sukie was very helpful and professional, making the whole process smoother.

25 August 2026
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Good professional advice and service

Good professional advice and service by friendly and helpful staff

27 August 2026
Unprompted review
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

Rated 5 out of 5 stars

Excellent Service from Utility Bidder

I have been dealing with Utility Bidder, and particularly their representative, Sukie Gill, for a number of years now and found them to be very friendly and professional in finding the best deals that are out there for our business. I have never felt pressurized in accepting any of the deals that they have come up with for our business as I have with other utility brokers that I have dealt with in the past, and I have dealt with a quite a few of them. Because I have severe visual problems, Sukie has been very patient with me whist sorting out the contracts to sign via online documentation and has helped me sometimes by confirming what the documents say before I do sign them - which for me, is wonderful, as I have had some businesses blame me because I am unable to read the screen quick enough for them as they want to get onto the next call and contract. Utility Bidder wanted me and our business to get it right and be very happy with the new contract and what we were signing up for. I would certainly recommend them to anyone who wants someone to care for their business.

24 August 2026
Utility Bidder logo

Reply from Utility Bidder

Hi

Thank you for your kind feedback. We are delighted to hear you have had such a positive experience with our team.

We will be sure to pass your thanks on to our team who will all appreciate your comments.

Kind regards,
Utility Bidder

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