Aquaplanetsports Reviews 

616
TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Aquaplanet were fantastic. I’ve bought some amazing products which I’ve put to good use. Training and info videos are brilliant and very informative. When I needed to return something the process was... See more

Rated 1 out of 5 stars

Better off buying a cheap board from Amazon or Lidl. Seams are poorly attached. Paddle board exploded after being pumped to 11 PSI without direct sun. Customer services very unhelpful as over 1 year... See more

Rated 5 out of 5 stars

Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... See more

Rated 5 out of 5 stars

We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... See more

Company details

  1. Adventure Sports
  2. Canoe and Kayak Store
  3. Surf Shop

Written by the company

We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?


Contact info

3.7

Average

TrustScore 3.5 out of 5

616 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 80% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.7

All reviews

(616)

16 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent xompany

Excellent website. Easy to navigate and order. Very quick delivery and great follow up service. I have yet to try out my inflatable roof rack but I feel confident that it will be perfect and if in the unlikely event that there is a problem I am sure the service will be five star.

22 February 2024
Unprompted review
Rated 4 out of 5 stars

Good speedy service

Ordered and came within a couple of days in time, even during the Christmas rush, for a friend's birthday. Got it at a reduced price with online code, so very happy.

20 December 2023
Unprompted review
Rated 5 out of 5 stars

Great customer Service

I have given the rating based on our Customer Service experience. My query was dealt with straight away enabling me to order the SUP we wanted which was delivered within a couple of days.
We bought it as a Christmas present for our daughter so hasn't been used yet.

1 December 2023
Unprompted review
Rated 5 out of 5 stars

I was very happy with the lady on the…

I was very happy with the lady on the end of the phone when I was having problems trying to pay for my equipment, I rang the shop and she was sooooo patient with me as she talked me through it , I also received my boards within 2 days very happy .

24 November 2023
Unprompted review
Rated 5 out of 5 stars

Ordered as a gift

Ordered as a gift, really easy. To order via website and delivered on time with great communication at each step. Daughter very happy 😄

2 December 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic paddleboard at an incredible…

Fantastic paddleboard at an incredible price. Lots of really well thought out elements to the design too. Only slight niggle is the free electric pump only pumps up to 16 psi and the board needs 18, but that's nothing to do with the board itself hence 5 stars.

27 November 2023
Unprompted review
Rated 2 out of 5 stars

Shocking lack of delivery packaging

2 stars due to good discounted price and quick delivery, HOWEVER….
Shocked at the lack of packaging. Literally an address sticker on the side of the product box - no box, no bag, not even taped closed.
I absolutely support minimising waste and unnecessary packaging, however surely items costing over £100 full price should be protected in the delivery process! Sadly there should also be an attempt to disguise what that item is to avoid theft. Ensuring a box is at least securely closed before shoving it in the mail is essential and far from “excess”.
Additionally, it was a gift and that Christmas surprise has been ruined as the recipient has picked it up from the front door.

27 November 2023
Unprompted review
Aquaplanetsports logo

Reply from Aquaplanetsports

Hi, thanks for taking the time to leave feedback.

We are sorry that your shopping experience with Aquaplanet has not met expectations.

We endeavour to keep our packaging to a minimum to reduce excess cardboard and plastic waste, as well as keep costs low. The boxes that the Pumps are supplied in have proved to be sturdy enough to withstand delivery. With the contents being packed inside a padded bag, we have not had reports of any issues.

Parcels should be handed to recipients, rather than being left safe or n the door step, so theft should not be an issue. From time to time the courier does not follow this pattern and parcels can get left, but if any items do not get delivered as expected, we would address this straight away.

Again, we are sorry that the Christmas surprise has been ruined, but we hope that the product can still be enjoyed.

Kind regards
Aquaplanet Customer Service

Rated 5 out of 5 stars

I am so impressed with Aquaplanet

I am so impressed with how Aqua planet has assisted me.
Firstly I had a mix up by accidently ordering the same item twice on an evening order and even though one of the items was in the post they pulled it out and cancelled it and refunded me. Secondly I had another mix up with my order and it was dealt with on the same day and I received the replacement quickly.

28 November 2023
Unprompted review
Rated 5 out of 5 stars

Amazing customer service!

So pleased with the service I have received from Aquaplanet. It's great to have a phone number on the website so its really easy to get hold of somebody if you have a question. The team were really polite and helpful and made my buying experience extremely easy and straight forward. Thank you Aquaplanet team! :)

2 November 2023
Unprompted review
Rated 5 out of 5 stars

Excellent service

Ordered a complete SUP kit, electric pump, buoyancy aid and waist leash, they all arrived ahead of when I expected them. They were all very well packed and excellent items. It was definitely a five star service and I am looking forward to using them over the weekend.

3 October 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look