Aquaplanet were fantastic. I’ve bought some amazing products which I’ve put to good use. Training and info videos are brilliant and very informative. When I needed to return something the process was... See more
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See what reviewers are saying
Better off buying a cheap board from Amazon or Lidl. Seams are poorly attached. Paddle board exploded after being pumped to 11 PSI without direct sun. Customer services very unhelpful as over 1 year... See more
Fantastic delivery time, together with an outstanding product - Nomad electric pump. In the advert the pump was supposed to pump up three paddle boards. It exceeded this claim in that it pumped up th... See more
We ordered two AquaPlanet Pace boards ready for a holiday in France. The boards arrived as described and are clearly very well made. We had a small issue with one board whilst in France and AquaPlanet... See more
Company details
Written by the company
We’re super proud to have designed the UK’s no.1 top selling paddleboard and we’re constantly striving to create the best boards and accessories on the market. Are you ready to start your next adventure with Aquaplanet?
Contact info
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 80% of negative reviews
Typically replies within 1 week
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Excellent xompany
Excellent website. Easy to navigate and order. Very quick delivery and great follow up service. I have yet to try out my inflatable roof rack but I feel confident that it will be perfect and if in the unlikely event that there is a problem I am sure the service will be five star.
Good speedy service
Ordered and came within a couple of days in time, even during the Christmas rush, for a friend's birthday. Got it at a reduced price with online code, so very happy.
Great customer Service
I have given the rating based on our Customer Service experience. My query was dealt with straight away enabling me to order the SUP we wanted which was delivered within a couple of days.
We bought it as a Christmas present for our daughter so hasn't been used yet.
Very easy to order and rapid delivery
I was very happy with the lady on the…
I was very happy with the lady on the end of the phone when I was having problems trying to pay for my equipment, I rang the shop and she was sooooo patient with me as she talked me through it , I also received my boards within 2 days very happy .
Great communication quality product
Ordered as a gift
Ordered as a gift, really easy. To order via website and delivered on time with great communication at each step. Daughter very happy 😄
Order and delivery went well
Great service from Aquaplanet
Great service from Aquaplanet - my paddleboard arrived a day early! Would not hesitate to recommend to others.
Fantastic paddleboard at an incredible…
Fantastic paddleboard at an incredible price. Lots of really well thought out elements to the design too. Only slight niggle is the free electric pump only pumps up to 16 psi and the board needs 18, but that's nothing to do with the board itself hence 5 stars.
Shocking lack of delivery packaging
2 stars due to good discounted price and quick delivery, HOWEVER….
Shocked at the lack of packaging. Literally an address sticker on the side of the product box - no box, no bag, not even taped closed.
I absolutely support minimising waste and unnecessary packaging, however surely items costing over £100 full price should be protected in the delivery process! Sadly there should also be an attempt to disguise what that item is to avoid theft. Ensuring a box is at least securely closed before shoving it in the mail is essential and far from “excess”.
Additionally, it was a gift and that Christmas surprise has been ruined as the recipient has picked it up from the front door.

Reply from Aquaplanetsports
I am so impressed with Aquaplanet
I am so impressed with how Aqua planet has assisted me.
Firstly I had a mix up by accidently ordering the same item twice on an evening order and even though one of the items was in the post they pulled it out and cancelled it and refunded me. Secondly I had another mix up with my order and it was dealt with on the same day and I received the replacement quickly.
Easy online purchase
Easy online purchase, quick tracked delivery. Brilliant offer.
Great products at good prices and and a…
Great products at good prices and and a prompt delivery service, will definitely buy from them again
Top notch product also delivery was…
Top notch product also delivery was promptly dispatched
Excellent customer service if any problems or questions
Amazing customer service!
So pleased with the service I have received from Aquaplanet. It's great to have a phone number on the website so its really easy to get hold of somebody if you have a question. The team were really polite and helpful and made my buying experience extremely easy and straight forward. Thank you Aquaplanet team! :)
Ordered a new fin and it arrived swiftly
Excellent service
Ordered a complete SUP kit, electric pump, buoyancy aid and waist leash, they all arrived ahead of when I expected them. They were all very well packed and excellent items. It was definitely a five star service and I am looking forward to using them over the weekend.
Excellent service and product
Paddle board received and very pleased with quality. When raised an issue regarding the free electric pump it was resolved very quickly and to my satisfaction.
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