Appliance Centre Reviews 

5,925
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 380 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting the helpfulness and efficiency of the staff from initial contact to delivery. Many people appreciate the competitive pricing, often finding better deals than elsewhere, along with prompt and well-communicated delivery services. Reviewers also praise the delivery drivers for their politeness, care, and helpfulness, often providing updates and ensuring safe placement of products. However, some customers also noted issues with delivery, including unexpected delays, rescheduled dates without notification, or complete cancellations. A few other people also felt that delivery personnel were occasionally unhelpful, refused to move items beyond the entrance, or arrived as a single person for a two-person job.

What people talk about most

Delivery service

Consumers generally report positive experiences with delivery services, often highlighting helpful and... See more

Service

Clients share positive opinions on service, with many reviewers consistently praising the excellent, quick,... See more

Product

Customers had positive experiences with product, often praising the wide range of products available to suit... See more

Price

Reviewers highlight positive aspects of price, with many customers finding competitive and good deals on... See more

Staff

Customers consistently note positive experiences with staff, highlighting their helpfulness, efficiency, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Well informed with delivery. Never used company before but saw on Which website. I would certainly use again. Unlike other companies it was free delivery. Better price than others. Was given just a 4... See more

Rated 5 out of 5 stars

Received our Rangemaster Elise within 3 days of placing the order. Could have taken delivery sooner if wanted. Great delivery guys. Great price and great after care. Had a small issue which was de... See more

Rated 5 out of 5 stars

After doing much research I found this company to be cheaper than other companies for the appliance I wanted. Their website was easy to negotiate as was their payment page. Would use this company... See more

Rated 5 out of 5 stars

Extremely efficient service. I found this company via the web and was pleased to see a contact telephone number. The phone answered immediately by Mason who explained everything in detail. Very thor... See more


Company details

  1. Appliance Store
  2. Electronics Store

Written by the company

The Appliance Centre is a kitchen appliance specialist retailer dedicated to bringing you the most complete and comprehensive range of built-in and freestanding kitchen appliances in the UK. From our base in Newark, Nottinghamshire, we offer competitive prices, a wealth of experience and outstanding customer service – as well as the biggest brand names in the world of kitchen appliances! With a gigantic range of kitchen appliances, from range cookers to refrigeration, in our huge showroom – we are sure to have what you need.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

6K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 41% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(5,925)

362 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

An anticlimax

Given a 4 hour window for delivering beginning with 7 am and came considerably later. Monosyllabic deliverers who could not get out of the door too quickly. The dishwasher isn’t as good as our previous one since it cannot accommodate stem ware.

2 July 2026
Rated 5 out of 5 stars

I was thrilled to track down an all gas…

I was thrilled to track down an all gas Rangemaster Pro in Cranberry with this company. Purchasing was straight forward and I was contacted quickly to arrange free delivery. Delivery service was excellent - the drivers took care to ensure my cooker was delivered safely.

2 July 2026
Rated 5 out of 5 stars

Very good website

Very good website, excellent customer service, fast and uncomplicated delivery.
Will use appliance centre again and can recommend it 100%

3 July 2026
Rated 1 out of 5 stars

Missing parts and emails not being responded too

Oven arrived a day later than confirmed delivery, LPG kit was not sent, even checked with the delivery men and they said it was in the oven. Called and they sent the LPG kit out. Booked the the gas engineer once the LPG kit arrived only for him to find there was parts missing. They then sent me 2 LPG kits out. This has cost me money for extra call-outs to install the LPG kit. I have emailed them twice with this complaint and over a week later I still have not had a response.

15 June 2026
Rated 5 out of 5 stars

Great

Great!! Very happy from ordering to delivery and product was perfect 👌🏻

30 June 2026
Rated 4 out of 5 stars

Liebherr Fridge

Good. price, easy to order, delivered within days, arrived in scheduled time slot, took care to deliver into kitchen.

8 July 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and we appreciate your feedback

Rated 5 out of 5 stars

Good honest impartial advice

Brilliant range if products. Good honest impartial advice.
Always great service from the appliance center. Staff are all knowledgeable friendly and give good solid advice.
Product range is second to none, with something to suit all budgets.
Highly recomended

7 July 2026
Rated 5 out of 5 stars

New Dishwasher

Ordered dishwasher on Friday delivered on Monday and collected old dishwasher. All as they said they would do and at a good price.

3 July 2026
Rated 5 out of 5 stars

Good customer service

After doing much research I found this company to be cheaper than other companies for the appliance I wanted.
Their website was easy to negotiate as was their payment page.
Would use this company again and recommend them to friends and family.
The appliance was delivered early on the prebooked date.
All round good customer service!

6 July 2026
Rated 5 out of 5 stars

A1 service

Considering the driver had travelled a little over 200 miles he arrived at 07.40! He was most helpful and took great care of our property and our new freezer and was extremely polite.
Well done, top marks.

6 July 2026
Rated 4 out of 5 stars

Great value for money purchase.

Great value for money purchase.
Just a pity we experienced 2 days of uncertainty regarding delivery which wasted our time waiting in and stressing over what had happened to our delivery, when in fact,it was never in the van in the first place.After realising the error our valued new Miele was delivered a day late.
Michelle in customer service was brilliant, getting this error remedied,thankyou.

24 June 2026
Appliance Centre logo

Reply from Appliance Centre

Thank you for your review and apologies for the delay in the delivery getting to you.

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