Banner for APC

APC Reviews 245,666

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 65,649 reviews, reviewers overwhelmingly had a great experience with this company, frequently highlighting the excellent delivery service and the helpfulness of the staff. Customers often received timely deliveries, with many appreciating the clear communication regarding updates and time slots. The delivery drivers are consistently described as polite, cheerful, and professional, often going above and beyond to assist with heavy parcels or specific placement requests. Many also praised the overall service as outstanding, noting the care taken with packages and the excellent condition of the products upon arrival. However, some people mentioned issues with delivery drivers leaving packages in unexpected places or not attempting to make contact, leading to concerns about lost or damaged items. A few other people also felt that delivery attempts were sometimes missed or delayed, causing inconvenience, especially for time-sensitive or perishable goods. There were also occasional reports of damaged packaging or products upon delivery, despite the general positive sentiment regarding item condition.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently praising on-time deliveries and the... See more

Staff

Users describe positive interactions with staff, consistently praising their helpfulness and professionalism.... See more

Service

Reviewers mention positive feedback about service, consistently praising its reliability, promptness, and... See more

Product

Customers consistently note ambiguous experiences with product quality and delivery condition. Many reviewers... See more

Quality

Customers had ambiguous experiences with quality, with some praising the impeccable quality of service and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Box of cooled comestibles delivered on time and to the correct address. Due to our location there can be confusion between adjacent dwellings and we are grateful to the personable delivery driver who... See more

Rated 5 out of 5 stars

my partner and I were in the kitchen overlooking the driveway somehow the driver sneaked the delivery past the window and left it in the back garden, fortunately I was going out at 2pm and ventured... See more

Rated 5 out of 5 stars

Delighted with the customer service. Easy to browse website, helpful and informative information about the plants. Lots to choose from. Delivery updates were really helpful as I had ordered the plants... See more

Rated 5 out of 5 stars

Absolutely outstanding service from start to finish. I was struggling to find the correct adapter for my water softener and these guys were incredibly helpful. They replied quickly, confirmed co... See more


Company details

  1. Shipping Company

Written by the company

The APC is a Nationwide Parcel Service delivering parcels across the UK with speed and reliability, making it a trusted choice for both businesses and individuals. Whether you’re sending a single package or managing regular shipments, you can count on a smooth and dependable service every time. Send your next order with confidence.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

246K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Full marks to the driver!

The driver waited patiently for us to answer the door (we have a note on our doorbell to say ring again if no reply because it takes us a while to reach the door).

Most delivery drivers ignore that request, but not this one!

1 June 2026
Rated 1 out of 5 stars

Delivered outside - no ring or knock

Delivered outside door fine. Would it take a lot to ring the bell at least right in front to let customer know of delivery. It would prevent the common theft of parcels occurring regularly. As it happens my CCTV picked up the delivery. It doesn't make me have trust or faith in the courier. Even if not willing to wait at least ring the bell before walking off. If that's all the delivery driver does and not ring or knock then I wouldn't use this service in future. He had time to take a photo of the parcel left on the floor outside but not enough time to ring the bell or knock.

1 June 2026
Rated 4 out of 5 stars

Okay

Ok
Delivery was fine. Came on time when they said they were coming but the box was very damaged which was a shame as it was from the Cornish company and that was part of the gift packing.

29 May 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look