Beware of over charging. Was charged double admin fees. When I complained the owner who is incredibly rude told me pay or will cancel insurence. Bombarded me with multiple payment requests.
Company replied
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See what reviewers are saying
Great company although there are obvious flaws. Need to toughen up a little bit. Left me hanging in an awkward position. It’s ok now as I have other arrangements. Still it’s a shame, I c... See more
Company replied
You sent to me in error so really not even one star
Company replied
The staff at Anthony Wakefield & Co are knowledgeable, friendly and polite. From advising on which policy most suits my needs, to guiding me through the processes when I needed to make a claim, they h... See more
Company replied
Company details
Written by the company
Fine Art & General Insurance Broker. Specialist in insuring collectors, auctioneers and dealers.
Contact info
Holmbury, The Dorking Business Park, Station Road, RH4 1HJ, Dorking, United Kingdom
- 01306740555
- info@anthonywakefield.com
- anthonywakefield.com
1.4
Bad
90 reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
satisfied repeat customer
I’ve been a satisfied repeat customer of Wakefield for brokering my buildings insurance for over a decade. Always prompt, responsive and courteous.
3 June 2020
Unprompted review
Reply from Anthony Wakefield & Co
We are happy to have looked after your requirements for so long. Many thanks for the kind review and for your continued custom.
Reply from Anthony Wakefield & Co
Thanks Mark. Always a pleasure.
Excellent personal attention
Excellent personal attention, revisions to cover processed efficiently.
26 May 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr White. We are pleased that we were able to help with amending your policy.
Very professional friendly outfit
19 May 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Howard.
Excellent service
Excellent service, knowledgable team, years of specialism, kind and considerate, able to answer all my questions. Nothing is to much trouble.
18 May 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you Alison. We are happy to be able to continue to look after your insurance needs.
Always an efficient and courteous…
Always an efficient and courteous service.
15 May 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Brotherton. We aim to please.
Excellent service very professional
13 May 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for your feedback.
Reply from Anthony Wakefield & Co
Thank you, Mr Way, for your kind review.
excellent as usual
22 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you Mr Collett.
Easy to deal with
Easy to deal with, and very considerate,
However, I have never had to make a claim . . .
Mark Baldwin
21 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thanks for your review, Mark. We aim to deliver a premier service for our clients and this extends to advocacy in the event that you need to report a claim to your insurers. If you ever need to report a claim, you can do so by calling us during office hours or by sending an email to claims@anthonywakefield.com
Reply from Anthony Wakefield & Co
Thanks for your kind review.
As usual the level of service is as…
As usual the level of service is as high as it always is.
20 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mary. Consistency is key.
Excellent service
17 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for your kind review.
A little problem with the tech but in…
A little problem with the tech but in the circumstances, due to lockdown, understandable. Once we actually got in touch the process worked well and the policy came through quickly. Thank you Amy for all your help.
17 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thanks for your feedback, Mandy. Regrettably, our spam filter can sometimes be overzealous and this can result in emails being withheld.
Professional service
Sound, polite efficient service - phone answered quickly by a real person - great to deal with - never had a claim so I hope it’s just as good then
16 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thanks for your feedback. We pride ourselves on our swift telephone service. If you ever need to claim, you can call us on 01306 740 555 or you can email claims@anthonywakefield.com for a swift response.
Detailed renewal documents and easy…
Detailed renewal documents and easy payment
16 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for your review, Raymond. Just let us know if we can be of any further assistance.
Nice
Nice, efficient and polite, this is why i have remained a customer for years.
15 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you, Mr Michael. We are glad to have had you as a client for so long.
easy to do business with
easy to do business with
Polite
focused
helpful
understanding
good Listener
innovative
14 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for your kind review. We do our best to be all of these things.
always a pleasure to do business with…
always a pleasure to do business with this company
9 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thanks for your review Michael. We aim to please.
Quick and easy service
Quick and easy service. Just renewed my insurance for the year. Would have liked to have paid this online over a website instead of calling up and doing it over the phone. An online payment service would be more convenient for customers. Thanks
7 April 2020
Unprompted review
Reply from Anthony Wakefield & Co
Thank you for your feedback. Your suggestion is appreciated and we shall see if this is a feature which we can incorporate in our website. We can currently accept payments by transfer into our client account for customers who have online banking.
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