Ankorstore Reviews 

Reply from Ankorstore

Feb 6, 2024

Dear Vera,

Thank you for your kind words and appreciation for the simplicity and efficiency of our platform. It is gratifying to know that our efforts in providing a user-friendly experience are valued by our users.

Your support motivates us to continue to refine and optimize our services to ensure a seamless experience for all our users.

If you have any additional comments, suggestions or stories to share, please do not hesitate to reach out. We are committed to continuously improving our platform based on the valuable input provided by our users.

Thank you once again for being part of the Ankorstore community. We look forward to continuing to serve you with excellence in the future.

Best regards,

Reply from Ankorstore

Feb 6, 2024

Dear Patrick,

We sincerely appreciate your feedback and appreciate your perspective on our platform. We are pleased to hear that you value the wide variety of products available, which includes both small brands and large companies behind them.

We completely understand your concerns about the €100 minimum order per brand, especially if you are a small store located in a village. We recognize that this can be a challenge for you when replenishing your inventory.

We are committed to continue to improve and adapt our services to meet the needs of all our users, including those with smaller, more specific stores.

We sincerely appreciate your continued support and look forward to being of further assistance to your business in the future.

Sincerely yours,
Ankorstore Team

Reply from Ankorstore

Jan 26, 2024

Dear S Tapp

We are deeply sorry to hear about this inconvenience caused by the emails sent to your address.

We can fully understand if this has been an annoyance to you and want to assure you that it was not done purposefully. It is plausible that users receive Newsletters because they have been prospected by a brand to register with us.

Do not hesitate to alert us if this unfortunate situation persists.

Thank you very much for your valuable feedback, we truly appreciate all comments shared and hope this problem won’t arise again.

Shall you have any further questions, queries or concerns, do not hesitate to raise them, our team will be delighted to assist.

Kindest regards,
The Ankorstore team

Reply from Ankorstore

Dec 22, 2023

Hello Dario,

Thank you for taking the time to leave this review and giving us your feedback. We are so happy to hear that you enjoy using our platform to help grow your independent retail shop. We are always more than happy to help any time you face any issues.

Have a joyful festive period and a happy new year!

Best wishes,
The Ankorstore team

Reply from Ankorstore

Dec 21, 2023

Hi there Mohammed,
Thanks so much for taking the time to leave this kind feedback and encouraging words for our staff! We are always here to support you.
Have a nice day,
Ankorstore Team

Reply from Ankorstore

Dec 13, 2023

Hi Al, thanks for taking the time out of your day to leave us a Trustpilot review. We're so happy to hear that you enjoy Ankorstore, and we can't wait to receive more orders from you - Have a great day!

Reply from Ankorstore

Dec 8, 2023

Thank you for your kind words Viktoria! We are delighted to hear this.

Reply from Ankorstore

Sep 26, 2023

Cher SHE HOSPITALITY,

Nous vous remercions d'avoir partagé vos commentaires sur Ankorstore. Nous comprenons que des changements fréquents dans les conditions peuvent être source de frustration, et nous sommes désolés que vous ayez eu cette expérience.

Il est important pour nous de maintenir des relations transparentes et fiables avec nos marques et commerçants. Nous reconnaissons que des changements fréquents dans les conditions peuvent entraîner de l'incertitude et de la confusion.

Nous aimerions en savoir plus sur les types de changements que vous avez rencontrés afin que nous puissions mieux comprendre vos préoccupations et travailler à les résoudre. Votre feedback est précieux pour nous, et nous nous engageons à améliorer notre communication et à minimiser les changements inutiles.

Si vous avez des préoccupations spécifiques que vous souhaitez partager ou si vous avez besoin d'assistance, n'hésitez pas à nous contacter directement. Nous sommes là pour vous aider et pour nous assurer que votre expérience avec Ankorstore soit la meilleure possible.

Merci de nous donner l'opportunité de nous améliorer.

Cordialement,
L'équipe d'Ankorstore

Reply from Ankorstore

Jul 25, 2023

Dear Keith,

We are thrilled to receive your glowing review regarding your experience with Ankorstore.

As a small independent retailer, we understand the challenges you face, and we are dedicated to providing excellent service and support to all our valued customers, like yourself. Knowing that we have been your first choice when searching for products warms our hearts, and we are delighted to have been of assistance to your business.

We are pleased to learn that you find our Ankorstore Plus scheme helpful, especially for those small top-up orders from suppliers. Our aim is to simplify the ordering process and offer solutions that truly cater to the needs of retailers like you.

Your feedback about your negative experience with another wholesaler is essential to us. It reinforces our commitment to maintaining high standards of service and ensuring that we continually exceed your expectations. Rest assured, we take such feedback seriously and strive to avoid similar situations in the future.

We genuinely value your partnership with Ankorstore and consider it an honor to be a part of your business journey. If there's anything specific you'd like to see improved or any additional services you believe would benefit your retail endeavors, please do not hesitate to let us know. Your insights are invaluable to us as we strive to enhance our offerings continually.

Once again, thank you for sharing your positive review, and please feel free to reach out to us whenever you need any assistance. We're here to support you in any way we can!

Wishing you continued success and growth for your business.

Best regards,

The Ankorstore Team

Reply from Ankorstore

Jul 13, 2023

Dear Mrs E,

We appreciate you taking the time to provide feedback about your recent experience with our customer service. We genuinely apologize for any inconvenience or dissatisfaction you may have encountered.

At Ankorstore, we pride ourselves on delivering exceptional customer service, and we regret that we fell short of your expectations on this occasion. We take your feedback seriously, and it serves as an important reminder for us to continually improve our service and ensure that we provide the best possible experience for all our customers.

We value your business and the opportunity to serve you, and we are committed to addressing the issues you raised to prevent similar situations from occurring in the future.

If you would like to provide us with more specific details about your experience or if there is anything else we can do to assist you, please don't hesitate to reach out. Your satisfaction is important to us, and we are here to help resolve any concerns you may have.

Thank you for bringing this matter to our attention. We appreciate your feedback and the opportunity to make things right.

Best regards,
The Ankorstore Team

Reply from Ankorstore

Jul 13, 2023

Dear Ines,

We sincerely appreciate the feedback you shared about your experience with our service. Your input has truly made our day! It's incredibly gratifying to know that we were able to meet your expectations and leave a positive impression.

Here at Ankorstore, we strive to prioritize customer satisfaction above all else. Your feedback plays a vital role in our continuous improvement efforts, allowing us to enhance our services and ensure that each client receives an exceptional experience. We are genuinely grateful for the trust you've placed in us and feel privileged to have had the opportunity to serve you.

Should you ever require assistance in the future, please do not hesitate to reach out. We remain dedicated to providing prompt and reliable support whenever you need it.

Warmest regards,

The Ankorstore Team

Reply from Ankorstore

Jul 6, 2023

Dear Karlien,

Thank you so much for your feedback about our service! We're thrilled that you had a positive experience with us. Your kind words mean a lot to our team and serve as a great motivation to continue delivering exceptional service.

At Ankorstore, customer satisfaction is our top priority, and your feedback helps us improve and provide the best possible experience for all our clients. We appreciate your trust in us and are honored to have had the opportunity to serve you.

If you need any assistance in the future, please don't hesitate to reach out. We're always here to help!

Warmest regards,
The Ankorstore Team

Reply from Ankorstore

Jul 5, 2023

Dear Nikolaos,

We want to express our gratitude for sharing your thoughts with us. Your feedback is extremely valuable as it allows us to enhance our services.

We completely understand your frustration regarding the shipping fees. However, please be assured that your business is highly valued by us, and we are fully committed to assisting you in any possible way.

At Ankorstore, we have implemented three different types of fees associated with shipping and handling for retailers like yourself. Here are some additional details for your reference:

- Shipping fee: To ensure the smooth and efficient delivery of your orders, we have a €30 fee that is applicable for any checkout below €300 (excl. VAT).

- Long distance fee: In certain situations, there is a €30 fee based on the brand's location and your location within Europe. You may have noticed this fee labeled as 'Shipping from {brand_country}' on our website and invoice. We apologize for any confusion this may have caused.

- Heavy/fragile fee: For products that are considered heavy or fragile to package and ship within Europe, we apply a €20 fee. These items include Beer & Ciders, Water, Juice & Sodas, Wine & Champagne, Olive Oil & Vinegar, and Spirits. This fee is necessary to ensure the careful handling and safe delivery of these delicate products.

Please note that all these fees are fixed rates that are applied during checkout. Additionally, there is a minimum order value per brand of €100 (excl. VAT).

We would also like to highlight that if you are an Ankorstore+ subscriber, we have great news for you. As a subscriber, the shipping fee and the heavy/fragile fee, if applicable to your order, will be waived. Ankorstore Plus is available to all independent retailers in France, Germany, Spain, and the UK.

Once again, we sincerely apologize for any inconvenience caused, and we genuinely appreciate your feedback. If you have any further questions or concerns, please feel free to contact us through our chat or contact form. We are here to provide you with full support.

Thank you for being a valued member of our community.

Warm regards,

The Ankorstore Team

Reply from Ankorstore

Jul 3, 2023

Dear Alex,

Thank you for taking your time to leave us a review.

We understand that losing credits can be frustrating and we empathize with the situation you are facing. It's disheartening to experience such an unexpected setback, and we want to assure you that we are here to help resolve this issue.

At Ankorstore, we strive to provide our customers with a convenient and reliable credit system. As part of our service, most of our credit offered are valid up to a year, allowing ample time for our valued retailers to utilize them. We understand that keeping track of credits can sometimes be challenging, and we empathize with the difficulties you may have encountered in this process.

While we genuinely regret any inconvenience caused, we kindly remind our retailers that it is their responsibility to monitor the expiration dates of their credits. We provide this duration to ensure our customers have a reasonable period to utilize their credits effectively. However, we understand that oversights can occur, and we are committed to finding a solution that benefits both parties.

Please don't hesitate to get in touch with our customer support team so that we can review your specific situation and explore potential options for resolving this matter. We value your partnership and want to work together to find a mutually satisfactory solution.

Once again, we apologize for any inconvenience caused and appreciate your understanding. We look forward to assisting you and continuing our positive collaboration.

Best regards,
The Ankorstore Team