Angels Cars Reviews 

256
TrustScore 2 out of 5

1.9

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Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall, citing major disruptions in their scheduled travel plans. Customers frequently complained about sudden, last-minute cancellations and highly unreliable booking processes that regularly left passengers stranded without any alternative transport. People also reported severe delays with the delivery service, alongside frustrating communication issues and deeply unprofessional behavior from the operating staff members. Some people were satisfied with individual drivers who were remarkably polite, helpful, and fully capable of providing smooth and punctual rides. Reviewers additionally noted that certain staff members went out of their way to ensure a courteous environment, delivering a genuinely pleasant journey during specific trips.

What people talk about most

Service

Users describe negative interactions with service, highlighting widespread frustration with unfulfilled... See more

Booking process

People report negative experiences with booking_process, highlighting frustration over sudden cancellations... See more

Staff

Consumer experiences with the staff show divided opinions regarding professionalism and reliability. Many... See more

Delivery service

Clients share negative opinions on delivery_service, consistently reporting severe delays and instances where... See more

Cancellation

Customers had negative experiences with cancellation, consistently reporting short-notice booking... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I like the angel cars drivers as they are polite and try to find the best route. The problem is that several times when I have booked hours in advance, my driver is given just one more job before pic... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more

Rated 1 out of 5 stars

Appalling service: I waited over an hour to be picked up at Heathrow after a flight from India. Driver very apologetic said he had only been told to do the job 15 minutes earlier. Unreliable- don’t... See more


Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.


Contact info

1.9

Poor

TrustScore 2 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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1.9

All reviews

(256)

43 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Unpleasant experience, will not use again

Booked a car for a 1 hour ride to the airport with 2 young children and requested 2 child seats, the car then arrived without any as the driver said they were too much of a hassle to comply with. Driver then proceeded to drive in an erratic manner causing the children to get upset, and when they became more vocal about their discomfort he turned the radio volume up to drown them out which just made them more anxious and stressed. All in all made for a very uncomfortable and stressful journey. Will not use again.

9 May 2023
Unprompted review
Rated 1 out of 5 stars

Terrible service

Terrible service. Taxi was booked at 2pm for 6.15pm the same evening. At 5.20pm, less than an hour before they were supposed to come, they left a message saying they couldn't make it because they hadn't any cars spare! I phoned then back and they said the same thing - pathetic. And then they had the cheek to send me a text saying 'We are sorry you had to cancel your booking' as if it was all my fault. AVOID!

5 May 2023
Unprompted review
Rated 4 out of 5 stars

All well in the end…

System was down when I made the reservation so no confirmation, main office phone was also down but managed to get another branch & they confirmed the reservation.
Driver arrived 5 minutes early, SMS notification. Smooth drive to Heathrow Airport.

24 April 2023
Unprompted review
Rated 1 out of 5 stars

Never ever use this company

Never ever use this company! We had booked a taxi to pick us up from the airport and 10min before they were to pick us up they cancelled the trip with no warning! They are awful!!!! AVOID

14 April 2023
Unprompted review
Rated 1 out of 5 stars

Appalling service

Ordered a cab told 10 minutes, 30 minutes later also told it would be 10 minutes, 15 minutes later also told it would be 3 minutes. Gave up after an hour!!
Appalling service.

13 April 2023
Unprompted review
Rated 1 out of 5 stars

TO BE AVOIDED!

A no-show! I booked about a week beforehand to go from a party to the train station but about an hour before they were due to collect me I got a confusing text saying I had cancelled so I rang and was told there were no drivers available for my journey. No apology and the person could not wait to hang up. I didn't get a chance to explain that I was a single female stranded in London at night, trying to get to the last train home!

I guess the relatively low fare should have alerted me to the potential for problems? The next taxi company I called charged double. Still, I will never try this company again!

6 April 2023
Unprompted review
Rated 1 out of 5 stars

Shocking drive

It was a senior driver which is fine however he was 10 min late took the wrong turn when using a sat nav road position was dangerous to other road users and passengers and then asked for more money that was agreed

1 April 2023
Unprompted review
Rated 1 out of 5 stars

Avoid this company!

Never use this company!

I have tried them few times and they are always late. Today the driver was 20 min late for my airport journey and came shouting at me, alegedely because i have them the incomplete address. He was totally unvivilised, refused to help me with luggage, kept shouting and refusing to start the car. He at one point said he does not want to go to the airport and tried to het me out of the car. Maximum humiliation that never happened to me and the call center is a joke. Avoid, avoid, avoid

24 March 2023
Unprompted review

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