Angels Cars Reviews 

256
TrustScore 2 out of 5

1.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, most reviewers were unhappy with their experience overall. Consumers frequently mentioned major issues with the booking process, noting that vehicles were often abruptly cancelled without adequate notice, leaving people stranded at inconvenient times. Passengers also complained extensively about severe pickup delays, unhelpful communication from telephone operators, and scheduled pre-booked vehicles failing to arrive entirely. Some reviewers were happy with individual drivers, praising them for being exceptionally polite, respectful, and very accommodating during various airport transfers. A few customers additionally pointed out that certain staff members consistently provided courteous service and successfully handled all of their specific travel requests well.

What people talk about most

Service

Users describe negative interactions with service, highlighting widespread frustration with unfulfilled... See more

Booking process

People report negative experiences with booking_process, highlighting frustration over sudden cancellations... See more

Staff

Consumer experiences with the staff show divided opinions regarding professionalism and reliability. Many... See more

Delivery service

Clients share negative opinions on delivery_service, consistently reporting severe delays and instances where... See more

Cancellation

Customers had negative experiences with cancellation, consistently reporting short-notice booking... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I like the angel cars drivers as they are polite and try to find the best route. The problem is that several times when I have booked hours in advance, my driver is given just one more job before pic... See more

Rated 1 out of 5 stars

The WORST car service I have ever encountered during my 20+ years in London. Unprofessional drivers and staff, and false advertising when it comes to offering a "meet and greet service," which it offe... See more

Rated 1 out of 5 stars

Terrible service. Would give no stars if I could. Booked in advance of tube strike, with a couple of days notice, for an important family event that I’m taking an elderly parent to. It’s into the cent... See more

Rated 1 out of 5 stars

Appalling service: I waited over an hour to be picked up at Heathrow after a flight from India. Driver very apologetic said he had only been told to do the job 15 minutes earlier. Unreliable- don’t... See more


Company details

  1. Taxi Service
  2. Limousine Service
  3. Minibus Taxi Service
  4. Transportation Service

Written by the company

Building reputation on reliability and efficiency Angels Cars can get you to your destination quickly and on time for a competitive price. With over 330 vehicles and a wide ranging choice of minicabs, executive vehicles and minivans, Angels Cars is your professional and efficient taxi service in London and the surrounding areas.


Contact info

1.9

Poor

TrustScore 2 out of 5

256 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

1.9

All reviews

(256)

43 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

very good service

The taxi service was very good,the taxi driver was on time, he was polite and courteous. I will use your service again without any doubt. Thank you!

19 July 2023
Unprompted review
Rated 5 out of 5 stars

Unexpectedly awesome…

This was an unexpectedly awesome service. Booked online, cab showed up bang on time, cheaper than any other service, clean car, friendly driver, delivered on time! Very impressed!

20 July 2023
Unprompted review
Rated 1 out of 5 stars

UNRELIABLE

What ever negative comments people have made on this platform is so true. I booked a cap I was told I will wait for 10 minutes. After waiting for 30 minutes I called again and they told me to wait for 10 minutes after another 20 minutes I rang and was told there was no cap.

30 June 2023
Unprompted review
Rated 1 out of 5 stars

They took by booking then text me to…

They took by booking then text me to cancel it and said if want to rebook to call a specific number - I called that number only to be verbally abused by the operator for calling the wrong number - the number they gave me - they then transferred me and I was told there was never any drivers and that’s why it was cancelled - unprofessional and unreliable

28 June 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look