I had a broken 3month old 8 lt slow cooker bowl and I had been looking around to get a replacement without any luck. I contacted Andrew James by email and informed them of the situation. Very quickly... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The blade on my trusty Andrew James slicer was losing its edge after years of service so I wrote to the company to enquire if I could purchase a new blade. To my delight Tracy, Customer Service Execut... See more
Company replied
A halogen oven was recommended to me several years ago and I was very pleased with the one I bought. After considerable use the underside of the lid became encrusted and rusty. I failed to replace the... See more
Company replied
Bought halogen oven and induction hob previously and are still going strong. Great for my small kitchen and cooking turns out faultless. Induction hob particularly in constant use. After sales pr... See more
Company details
Information provided by various external sources
Our food mixers have been voted amongst the Top Ten in the UK by the Independent and our products have appeared on several TV programmes including Masterchef, Come Dine With Me and The Gadget Show. We have teams dedicated to unearthing and developing high quality inventive products, all of which are inspected and tested to the highest standards and specifications.
Contact info
Floor 3, 2 Lighthouse View, Spectrum Business Park, Seaham, SR7 7PR, Durham, United Kingdom
- 01913778358
- customerservices@andrewjamesworldwide.com
- andrewjamesworldwide.com
4.3
Excellent
12K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 90% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Absolutely wonderful customer service
Absolutely wonderful customer service - prompt replies and really helpful. Totally recommend.
4 March 2026
Unprompted review
Reply from Andrew James
Hi Nick,
Thanks so much for leaving such a great review. We're really pleased everything went well and that you had a positive experience with our team.
Kind Regards,
Tanya - Customer Service Operations Manager
No Show
Slow cooker not arrived even though it was apparently with Evri 6 days ago. Tried calling. No answer. Checked tracking with Evri and says on way back to sender! No communication at all and this is first time ordering off them, not impressed at all.
UPDATE….
Received email reply stating they have issued refund (3-5 days until I get it) and they are sorry but they don’t have the stock! I’ve asked why they sold me something that they had no stock of. Also for their complaints contact details as I believe I’ve been sold something that was not available.
19 February 2026
Unprompted review
Reply from Andrew James
Hello
Many thanks for your Trustpilot review.
Here at Andrew James we always welcome our customers comments and feedback as they allow us to review and wherever required improve upon the products and services we offer.
From the limited information you have provided within your review we are unable to trace or match any previous contact from you.
Sadly attempts to obtain additional information via Trustpilot to see how we can help remain unanswered on your part.
As a result we have referred your comments to Trustpilot for consideration.
Keith - Group Customer Services Manager
My Andrew JamesHalogen oven…
My Andrew JamesHalogen oven is more than 10 years old and had always given great service so it was a bit of a blow when the element failed. However the people at Andrew James were able to source the correct replacement and despatch it promptly, great service, thank you.
16 February 2026
Unprompted review
Reply from Andrew James
Hello Margaret
Many thanks for taking the time to leave your wonderful comments.
Here at Andrew James we always place our customers at the heart of everything we do.
I was delighted to read how our Team helped with your Halogen Oven.
Best wishes
Keith - Group Customer Services Manager
Magnificent Blender
I bought a blender that I share with my flatmates and we all loved it. It does the job very well and quickly. The customer service is incredible; they resolve any issue you have immediately. I would definitely buy from them again
20 January 2026
Unprompted review
Reply from Andrew James
Hi Pilar
Thanks for taking the time to leave your 5 star Trustpilot review.
I was so pleased to read how our Team here at Andrew James helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Excellent Customer Service
I have two slow cookers I have had for several years, unfortunately I lost the control knobs. Katrina has been extremely helpful and sourced me two replacements without charge. Brilliant customer service in addition to loving the slow cookers. Thank you
15 January 2026
Unprompted review
Reply from Andrew James
Hello Shirley
Many thanks for taking the time to leave your wonderful comments.
Here at Andrew James our customers comments and feedback are so important to us.
I was so pleased to read how Katrina from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I lost a foot off my thawing plate…
I lost a foot off my thawing plate which is a great tool for speeding up the thawing process, I contacted Andrew james about this and was dealt with by an employee called Katrina, I must say I am impressed with the customer service I received from her, the communication was great and informative.
She sourced a new foot for me and sent it out quickly, thank you very much Andrew James and especially Katrina.
5 January 2026
Unprompted review
Reply from Andrew James
Hello Paul
Many thanks for taking the time to leave your Trustpilot review.
Here at Andrew James our customers comments and feedback are so valuable to us.
I was delighted to read how Katrina from our Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Excellent and prompt service sourcing a spare bowl
We broke the bowl on our Slow Cooker and were having trouble finding a replacement. Katrina responded to my email very quickly and although they had none in stock she was able to find one which is now on it's way. Excellent customer service over and above what you get from many companies these days. Very many thanks.
5 January 2026
Unprompted review
Reply from Andrew James
Hello Ray
Many thanks for taking the time to leave your wonderful comments about Katrina from our Customer Services Team
Here at Andrew James we always place our customers at the heart of everything we do and I was so pleased this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Customer Service
The dial on my Andrew James slow cooker had broken inside and therefore I was unable to change the settings. I emailed Customer Services and very promptly had a reply from Katrina. She contacted their spares department and is now posting me a new dial. She was extremely helpful and extremely quick to respond. A very satisfied customer
31 December 2025
Unprompted review
Reply from Andrew James
Hello Jennifer
Many thanks for taking the time to leave your wonderful comments about our Customer Services Team.
I was so pleased to read how Katrina looked after your enquiry so well.
Keith - Group Customer Services Manager
Fast delivery and great service.
Very happy with service and quick delivery even just before Christmas. I bought the electric meat slicer which is so useful and a birthday present of the lovely wine decanter for my husband. He loves it and has put a bottle of port in there which he received. It’s so beautifully designed and quite the conversation piece. The inclusion of the metal balls to clean it was a great idea too. Thank you AJ!
27 December 2025
Unprompted review
Reply from Andrew James
Hello Debbie
Many thanks for your wonderful review and indeed your valuable order from Andrew James.
I was delighted to read how our courier partners delivered both your items safely and on time.
I do hope you visit our website again very soon to check out our great range of products.
Keith - Group Customer Services Manager
Honoured their guaratee even with only 12 days to go. Exemplary service from Katrina. Highly recommended.
My ice maker stopped working about 12 days before the expiry of my extended warranty. An exchange of e-mails with their agent Katrina was helpful, friendly and sympathetic throughout. I was given suggested remedial action to take which proved partially successful but then stopped again. Full details were sent back to Katrina and she agreed to arrange for a replacement to be dispatched and which arrived yesterday. Katrina's customer service was superb in all respects and she is undoubtedly a real asset to the company where I hope this exemplary service will be recognised. Thank you. The company is highly recommended for its customer support.
19 December 2025
Unprompted review
Reply from Andrew James
Hello Michael
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James our customers comments and feedback are so important to us.
I was delighted to read how Katrina from our Team helped with your recent enquiry.
With best wishes
Keith - Group Customer Services Manager
DO NOT BUY FROM THIS SITE
I would not recommend this company to anyone abd will not buy from them again, when things go wrong they pass the buck and blame amaxon and also the delivery company for issues, yet if i was the company using evri to deliver my stock to customers i would contact them to make sure they are carrying out the wishes of the client instead of taking no notice of instructions given by customer. so between the seller and delivery company they can't adhere to simple basic instructions given from the customer.
17 December 2025
Unprompted review
Reply from Andrew James
Hello Steven
Thanks for your Trustpilot review which is always welcomed by us.
Sadly from the limited information you provided within your review we were unable to verify your feedback as well as investigating how we could help with your enquiry.
Our efforts to obtain additional information from you to see how we could help remain unanswered on your part.
We have referred your comments to Trustpilot.
Regards
Keith - Group Customer Services Manager
Exceptional customer service
Exceptional customer service, Katrina was extremely helpful in resolving our issue in a very timely manner
12 December 2025
Unprompted review
Reply from Andrew James
Hello Paul,
Many thanks for taking the time to leave your 5 star Trustpilot review
I was delighted to read how Katrina from our Customer Services Team helped with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
Needed a replacement kettle filter for…
Needed a replacement kettle filter for my Andrew James kettle, which I couldn't source anywhere else. Kat was great responding to emails, and is sending out a replacement free of charge.. great customer service... thanks again
10 December 2025
Unprompted review
Reply from Andrew James
Hello Annette
Many thanks for taking the time to leave your wonderful 5 star Trustpilot review.
I was delighted to learn how Kat from our Team helped with your recent enquiry.
Here at Andrew James we always place our customers at the heart of everything we do.
Best wishes
Keith - Group Customer Services Manager.
Replaced Slow Cooker Dial for Free
My slow cooker dial was missing and I contacted customer support for a replacement. They have just confirmed they’re sending me a new one in the post for free - much appreciated. Katrina was very helpful.
10 December 2025
Unprompted review
Reply from Andrew James
Hello SR
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James we always place the customer at the heart of everything we do.
I was delighted this was the case with your recent enquiry.
Keith - Group Customer Services Manager
New bread bin
Bought retro bread very nice except the lid is not a very good fit and the edges are quite sharp. My old bread had a lid with rounded edges. Otherwise the new one is ok.
24 November 2025
Unprompted review
Reply from Andrew James
Hello Barbara
Many thanks for taking the time to leave your valuable comments and feedback.
Here at Andrew James our customers feedback allows us to review and wherever required improve upon the products and services we offer.
Best wishes
Keith - Group Customer Services Manager
halogen bulb
Andrew James could not have been more helpful. They were very good.
26 September 2025
Unprompted review
Reply from Andrew James
Hello Martin
Thanks for your kind words about your recent experience from our Team at Andrew James.
If we can assist with any further enquiries please feel free drop us a message - we'd love to hear from you.
Keith - Group Customer Services Manager
The very quick responce to my very…
The very quick responce to my very small enquiry ,
I am very impressed with the help
Not such a common thing these days ,there should be more customer help such as this these days
25 November 2025
Unprompted review
Reply from Andrew James
Hello Steven
Many thanks for taking the time to leave your 5 star Trustpilot review.
Here at Andrew James we always place our customers at the heart of everything we do and I was pleased to read this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
problem with a recent purchase very quickly resolved
I had a problem with a recent purchase. It was the same as an item I had bought 3 years ago. It was resolved with incredible efficiency. No problem contacting Andrew James or achieving a resolution. That says something these days. I am increasingly determining who I buy from based on ease of access to a human being and quality of customer care. I will look out for Andrew James brands in future. I really can’t express just how quickly and effectively a problem with my purchase which related to something not turning as it should, was resolved.
18 September 2025
Unprompted review
Reply from Andrew James
Hello Fiona
Many thanks for your 5 star Trustpilot review.
Here at Andrew James we believe the service we provide to our customers is different to that of other organisations and I was so pleased this was the case with your recent enquiry.
Best wishes
Keith - Group Customer Services Manager
I requested for assistance and…
I requested for assistance and information and received a versy fast reply & help.
1 November 2025
Unprompted review
Reply from Andrew James
Hello
Many thanks for taking the time to leave your valuable Trustpilot review.
I was delighted to read your recent enquiry was handled quickly by our Team.
Keith - Group Customer Services Manager
Truly excellent after sales service
Truly excellent after sales service once I’d made the online connection. Through email exchanges Katrina sourced the replacement I needed. Makes me much more likely to buy more Andrew James products
4 November 2025
Unprompted review
Reply from Andrew James
Hello Alan
Many thanks for your kind words about the excellent after sale service provided by Katrina from our Team.
Here at Andrew James we always place our customers at the heart of everything we do.
I do hope you visit our website again very soon to check out our great range of products.
Keith - Group Customer Services Manager
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