AMJ Watches Reviews 

7,511
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 274 reviews, reviewers overwhelmingly had a great experience with this company, often sharing wonderful feedback about their recent purchases. Customers frequently praise the exceptionally fast delivery times, stunning product quality, and competitive prices offered across the entire catalog. People also deeply appreciate the remarkably helpful support team, clear communication, and completely smooth ordering process from start to finish. However, some people mentioned frustrating issues with delivery delays, missed delivery dates, and ignored dispatch requests during transit. A few consumers mentioned that promotional gifts such as complimentary watch winders experienced unexpected shipping setbacks or arrived very late.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items arrive promptly and in perfect... See more

Delivery service

Consumers find delivery service to be efficient, with many reporting fast shipping times within 24 hours or... See more

Service

Reviewers highlight positive aspects of service, describing the overall experience as professional, swift,... See more

Price

Users describe positive interactions with price, noting very fair deals and competitive rates compared to... See more

Order

Customers report overall satisfaction and positive experiences with the order process, highlighting great... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have never spent so much money so easily 😁 The whole process was seamless from ordering, paying and receiving the item the following day. The item is absolutely stunning and exactly how I imagined... See more

Rated 5 out of 5 stars

I ordered a watch from AMJ, I'd given my wrist measurement with the order so when it arrived it fitted perfectly and the spare links supplied in the box. Delivery was next working day as promised. I'... See more

Rated 5 out of 5 stars

I ordered from AMJ and the service was excellent from start to finish. The watch I purchased was on special offer and was priced lower than anywhere else I could find. It arrived within 48 hours of or... See more

Rated 5 out of 5 stars

I recently placed an order with AMJ for a limited edition time piece that had a hefty discount. Shortly after placing the order, AMJ contacted me and told me there was a stocking issue which meant... See more


Company details

  1. Watch Store
  2. Jewelry Store

Written by the company

Andrew Michaels Jewellers, also known as AMJ Watches was established in 1976. We are a high street jewellers with many years of experience within the luxury market. We offer Free Shipping and 0% APR finance on many high end brands. Which include Ball, Bell & Ross, Breitling, Bremont, Chopard, Citizen, Doxa, Garmin, Grand Seiko, Gucci, Hamilton, Junghans, Longines, Oris, Rado, Seiko, Tag Heuer, Tissot, Tudor, U-Boat.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

8K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 84% of negative reviews

Typically replies within 1 week

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4.7

All reviews

(7,511)

267 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Super service

Super service, great prices. Delivered on time all issues addressed over the phone, would highly recommend to anyone thinking about buying a watch check these out first

20 May 2026
Rated 3 out of 5 stars

Not the experience I was expecting…

Not the experience I was expecting carrying out an online purchase, not bad but just not what I was expecting for a reasonably expensive watch(circa £28k).

Hopefully it’s a better in store experience.

Very limited information given, no names given when chatting on what’s app so wasn’t sure who I was chatting to, had to call to establish some additional information.

Made the payment online and received no further information on delivery etc till I got a notification from the courier.

I received the automatic email but had thought since I had been chatting on what’s app id have got a “thanks you should receive the watch by x etc”

The watch register document wasn’t with the watch or any confirmation on the free watch winder. I chased up early Friday and then again on Monday morning upon which I got confirmation of delivery and a copy of the certificate.

Again not a bad experience but certainly not a premium shopping experience more run of the mill high street which is a shame as the videos of the shop look great and appear to have great high end watches.

26 May 2026
Rated 5 out of 5 stars

Seiko SLA021J1

The service provided from start to finish was top notch.
Managed to obtain my grail watch at a discounted price.
Delivered on time, all packaging/papers present.
Would definatley use again.
10 stars if could.

11 May 2026
Rated 3 out of 5 stars

Wrong model sent

Wrong model sent . Guy on the phone didn't want to know
No reply to any emails .
Awful experience.
Fobbed me off saying it was Hamilton's fault
And said id ordered a Unisex watch

After returning the Watch . I was contacted daily with updates of a possible replacement strap or other watch options.
So I will say not a bad experience and satisfactory result.

10 May 2026
AMJ Watches logo

Reply from AMJ Watches

We are sorry to hear that you feel disappointed with your experience.

However, we do feel this review does not accurately reflect the situation or the level of communication provided. Over the course of the order we exchanged 23 emails discussing the watch specification, sizing and available options.

The watch supplied was the exact model ordered and this was confirmed via the manufacturer’s specifications and product references during our correspondence. The issue raised related to the strap size rather than the watch model itself. Unfortunately, Hamilton do not produce a larger strap option for this particular model, which was also confirmed directly with the brand.

Despite this, we still offered both an exchange and a full refund in an effort to resolve the matter amicably.

We always aim to provide clear communication and fair resolutions for our customers and are disappointed that, despite the options offered, you remain unhappy with the outcome.

Rated 5 out of 5 stars

My nineth Watch Purchase from AMJ...

My nineth Watch Purchase from AMJ...
And it won't be my last.
As a Seiko watch enthusiast, AMJ are my go-to Seiko Authorised Dealer. They almost always have stock, and it's easy to know from their website as this updates live. I very recently picked up a model I was unable to find at any other Seiko AD in the UK. And I secured it with a 30% discount.
I received photos of the watch prior to them sending to me which showed the watch as brand new, still in the factory protection stickers. It arrived the next day before noon via UPS.
The watch arrived in perfect condition, very well packaged and as per the photos received. Strangely the clasp was fitted back to front but I very easily rectified this while sizing the bracelet.
I am delighted with the nineth watch received, and I remain delighted with the customer service received from AMJ. Thanks to Marc, Harvey and the wider team.

11 May 2026
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