American Tall Reviews 

364
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 132 reviews, most reviewers were somewhat happy with their experience overall. Consumers consistently find the online store to be a fantastic resource, praising the excellent clothing quality and perfect fit for tall people. Many people truly appreciate the comfortable fabrics, reliable sizing, and modern styles that finally make shopping straightforward. Some reviewers were not happy with order delays and long wait times experienced during the holiday shopping season. Others noted that customer support was unresponsive and extremely difficult to reach when problems arose with shipments. A few customers also mentioned frustrating return processes, unhelpful automated chats, and unexpected extra fees.

What people talk about most

Product

Clients share positive opinions on product quality, expressing satisfaction with items that finally offer a... See more

Quality

Reviewers mention positive feedback about quality, praising the solid materials, top-notch stitching, and... See more

Order

Consumers find order fulfillment experiences to be mixed, with some reviewers praising prompt shipping and... See more

Customer service

Users describe ambiguous interactions with customer service, as many reviewers report that agents are kind,... See more

Return policy

Customers had mixed experiences with return policy, as some reviewers praised the hassle-free exchanges and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Company is great. Quality clothing. Purchases are for my 20 year old son. 6’5 150# long and lean. Still figuring out sizing and company was great about returns/exchanges. Only complaint, multiple item... See more

Company replied

Rated 4 out of 5 stars

Proud string-bean here (6’6”, 190lbs), new to AT at age 52. Your catalog makes me feel old, but I’m appreciating size M extra-long in athletic pants and long-sleeved crew necks. I’ve never had the lux... See more

Company replied

Rated 5 out of 5 stars

American tall fits amazingly well and offers high quality clothing. Their clothing is actually very unique in the details- from the choice of fabrics, to the cut of garments, to the finer details like... See more

Company replied

Rated 5 out of 5 stars

I have rarely found clothing that fits this reliably in the past. After several orders, I would estimate that only one or two items I have received from American Tall have not become part of my regula... See more

Company replied


Company details

  1. Clothing Store
  2. also in
  3. Men's Clothing Store
  4. Women's Clothing Store

Written by the company

American Tall makes quality clothing for tall men from 6'0" to 7'1" and tall women from 5'9" to 6'6". Designed thoughtfully and engineered proportionately to ensure the best fit possible. A family business since 2015, and now a leading brand in the tall community worldwide.


Contact info

3.6

Average

TrustScore 3.5 out of 5

364 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 97% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(364)

131 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Order not sent and they will not refund

I placed a order an its said that it would arrive two days later, 20+ days later and nothing is recieved by the company. also my wish to Refund the order is still pending. i am still waiting for a refund but they would not answer me except wanting me to keep waiting. would not reccomend anyone to order from this website

30 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We’re sorry to hear about the issues you’ve experienced with your order and truly appreciate your patience. Since this delay was caused by the carrier, it is unfortunately beyond our control. We understand how frustrating this can be and sincerely apologize for the inconvenience. We can see that our team has been assisting you through your support ticket and has provided a resolution.

Additionally, we'd like to clarify that the shipping timeframe for international orders is 5–14 business days. We currently do not offer 2‑day shipping, and we apologize for any confusion this may have caused. You can review our shipping options here: https://americantall.zendesk.com/hc/en-us/articles/19128631415835-What-Are-Your-Shipping-Options

Feel free to reach out if you have any further questions!

Rated 1 out of 5 stars

Very poor customer experience - no live support

It's impossible to get support through the AI assistant ("Jen"). I placed an order 2/4 and it did not arrive until February 14, DESPITE paying extra for priority delivery. It was sent USPS parcel select ("packages that don't require expedited delivery"). I tried to contact American Tall via the AI chat several times, but to no avail. American Tall's priority shipping is a scam.

12 February 2026
Unprompted review
American Tall logo

Reply from American Tall

We've very sorry for your experience! We have reached out to provide assistance.

Feb 25: We’re sorry to hear about your experience. Our AI Assistant is available to help with common questions and can connect you with a live agent during business hours or create an email ticket if requested.

We apologize for any confusion regarding the estimated shipping dates at checkout. For future orders, we recommend reviewing the timeframes listed in the “What Are Your Shipping Options?” article located on our Help Center on our website.

We’re glad we were able to provide a resolution. Please don’t hesitate to reach out to our Customer Experience team if you have any additional questions!

Rated 4 out of 5 stars

Company is great

Company is great. Quality clothing. Purchases are for my 20 year old son. 6’5 150# long and lean. Still figuring out sizing and company was great about returns/exchanges. Only complaint, multiple items were available online, ordered and paid for. Only later(after shipment arrived with missing pieces)did I have to call and find out they were actually sold out. They were refunded.

18 December 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you for sharing your experience! We’re thrilled you’re happy with the quality of our clothing. We know finding the right fit can be tricky, so our customer experience team is always happy to offer size recommendations.

We apologize for the confusion with the missing items and understand how frustrating that must have been. We’re actively working to improve and are glad our team was able to resolve this for you.

Rated 4 out of 5 stars

high quality clothes

They have high quality, expensive clothes for tall people. The website is easy to navigate. Returns/exchanges are easy to make. 1 star removed because one item I ordered and paid for was not in stock and it was a Christmas present. They sent me an email saying that they refunded the item. It would have been more helpful to know it was out of stock before ordering.

25 December 2025
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much for taking the time to share your experience with us. We truly appreciate your kind words. We’re very sorry for the inconvenience caused by the out-of-stock item and we understand how disappointing that can be! Your feedback is incredibly important to us and helps us continue to improve.

Rated 5 out of 5 stars

American Tall Great Product!

American Tall is a great product. Good quality and perfect fit for 6'5" tall man.
Many fashionable items online!

3 February 2026
Unprompted review
American Tall logo

Reply from American Tall

Thanks so much for your feedback and support, this means a lot! Please let us know if you ever have questions!

Rated 5 out of 5 stars

Our grandson is very thin and tall

Our grandson is very thin and tall. We were unable to find the right fit for his weigh and height. American Tall is the perfect place to find non-standard fits. The sweats fit him perfectly. I now know where to find clothing for our grandson!

30 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're so happy to hear that the sweats fit your grandson perfectly! We truly appreciate the support.

Rated 5 out of 5 stars

I finally found a company that has it all for the Tall

I finally found a company that has it all in tall. I ordered shirts for a vacation in Dominican Republic. Was not disappointed in both casual and dress for the resort and the hot weather. I hate having shirts pulling out of my pants.

8 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're thrilled to hear that you're happy with your items! We appreciate the support and thank you for being part of our AT community.

Rated 4 out of 5 stars

Proud string-bean here (6’6”

Proud string-bean here (6’6”, 190lbs), new to AT at age 52. Your catalog makes me feel old, but I’m appreciating size M extra-long in athletic pants and long-sleeved crew necks. I’ve never had the luxury of sleeves long enough to cover the top of my hands. It makes layering more fun. Casual pants that fit a little baggy at the ankle are soooooooo nice. I’m finding ways to dress them up for easy high-low weekday wear. Looking forward to your restocks and new items.

29 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're so glad you're happy with the athletic pants and long sleeved crew necks! We'll pass your feedback off to our team. Feel free to contact us if you ever have questions!

Rated 1 out of 5 stars

Non existing customer service

I helped my friend buy 3 pairs of jeans on line, 2 size 32 and one 33 because she has not purchased from here before and,because the company stated an exchange would not be a problem she wanted to make sure she had a pair that fit. The 32 are amazing and she is very happy with them however, I can not figure out how to exchange the 33.

I’ve tried but the system will not let me pick up a previous order to make the return. I emailed the company over 3 weeks ago and to date I have not recieved an answer.

My friend is now stuck with a pair of jeans that she cannot wear. As a result although these are great jeans we now have to find another company to purchase from because no one can not afford to throw away money

BEYOND DISAPPOINTED WITH THEIR CUSTOMER SERVICE, especially given the price of their products

12 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry to hear about your experience! Someone from our customer experience team has reached out by email to look into this for you. Please let them know if you have questions!

Feb 25: We can see that our Customer Experience team has provided assistance, and we hope it was helpful! You’re always welcome to visit our Help Center, where you’ll find a variety of helpful articles! Feel free to reach out to our customer experience team if you have any questions!

Rated 5 out of 5 stars

Christmas gift for 16 yr old granddaughter

Gave to my 16 yr old granddaughter who is 5'11" and has trouble finding clothes to fit. She loves this top. It is so comfortable, is the perfect length, she loves that the sleeves and body are long enough. I will be getting her more very soon for her February birthday. Great quality!

28 December 2025
Unprompted review
American Tall logo

Reply from American Tall

We're so happy your granddaughter loved her gift! Thanks for sharing this with us! We can't wait to continue providing quality clothing tailored to her height!

Rated 5 out of 5 stars

Great Shop for Tall Folks

Perfect fit for my wife who has problems for many years trying to find the comfort and confidence in her clothes. Customer Service was fantastic and although 1 gift was not her style, we are using the credit for other tops and pajama bottoms. Thank you!

25 December 2025
Unprompted review
American Tall logo

Reply from American Tall

We're so happy to hear your wife has clothes she can be comfort and confident in! This means the world to us, and we greatly appreciate your support.

Rated 5 out of 5 stars

great pants

The fit was exactly as described and the materials are very comfortable.

13 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're happy the items fit as described, thanks for the support. Please let us know if you ever have questions!

Rated 2 out of 5 stars

Crazy return costs

First time purchasing and one of two items did fit and is pretty nice but I can’t return the second item due to the crazy 44$ return cost that popped up while filling out the return form. From what I understood before it was 9$ which is OK I guess but this was just ridiculous.

8 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry for your experience, our team would like to look into this for you. Would you be able to share your order number and email address through this link so our team can assist you: https://americantall-gen.ada.support/chat/

Rated 1 out of 5 stars

I've ordered a few times for my…

I've ordered a few times for my daughter. The last time was for Christmas and I ordered 3 pairs of leggings and one dressy sweater. They were all so thin you can see through them! NEVER AGAIN!

9 December 2025
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry to hear you aren't completely happy with the items, thank you for your valuable feedback. If you'd like our team to look into any issues you're experiencing, please reach out to them through this link: https://americantall-gen.ada.support/chat/

Rated 5 out of 5 stars

Great find for Swimmers

I ordered christmas presents for my son from American Tall. He is 6'5" and a swimmer, so it is often difficult to find sweats and t-shirts that fit his slim build but long legs, arms and torso. Everything I purchased from American Tall fit perfectly, they have washed well and are soft and comfortable.

12 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're so glad everything fits your son perfect, thanks for sharing! We're excited to continue providing well-fitting clothes for your son!

Rated 5 out of 5 stars

Modern clothes that look great on!

Our family is quite tall and we all shop at American tall. We like the quality of their clothes and that the clothes come in a slim fit as well as a regular fit and they are modern. My son buys all his shirts, casual or dressier and all his pants and jeans from American tall. My daughters and I along with my husband also do the same and we like the fit of everything we buy. It’s very rare that we will return or exchange something. I like the fact that the sizing is across the board, so I’m never guessing on what size I am from one shirt to another or one pair of pants or skirt to another.

10 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're so glad to hear your family has enjoyed the products purchased from us. Thank you so much for the support! Tall is our passion, and we strive to create the quality, well-fitting, tall clothing our customers deserve!

Rated 5 out of 5 stars

The clothing was just as described

The clothing was just as described. The length was perfect and the quality was first class.

25 December 2025
Unprompted review
American Tall logo

Reply from American Tall

We're so glad you're happy with your purchase, thanks for the support. Please feel free to contact our customer experience team if you ever have questions!

Rated 1 out of 5 stars

Ordered fleece lined leggings

Ordered fleece lined leggings. What they sent are not fleece lined. Customer service insists that they are. No, they aren’t! The product is not what they describe. Buyer beware. Scam.

8 January 2026
Unprompted review
American Tall logo

Reply from American Tall

We're very sorry the leggings weren't as expected, thanks for the feedback. If you could share your email and order number through this link, we'd like to look into this further: https://americantall-gen.ada.support/chat/

Rated 5 out of 5 stars

Feels like I found "My Tribe!"…

Feels like I found "My Tribe!" Literally squeeled out loud when I put on pants that hit the floor! And FIT like a dream. Very flattering cuts made for long legs. And! Did I mention the sleeves?!?!? Heaven! Sleeves I don't have to push up or keep stretching down... I'm officially addicted! I've loved every item I have ordered - quality fabrics, well constructed, fast shipping, and love that "you get me." I'm home!

9 January 2026
Unprompted review
American Tall logo

Reply from American Tall

Thank you so much for the kind words! We're so glad to have another member apart of the AT Family. Making clothes tailored to your height is our deepest passion, and we appreciate your support dearly!

Rated 5 out of 5 stars

I bought dress pants for my son and as…

I bought dress pants for my son and as soon as he opened the package he put them on. They fit perfectly due to the fact that the website asks for specifics in body dimensions. He loves them!

25 December 2025
Unprompted review
American Tall logo

Reply from American Tall

We're so happy you son loves the dress pants, thanks for sharing! Please let us know if you ever have questions!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look