American Safety Council Reviews 

We came across an issue that could have been detrimental, but Rie efficiently resolved it and was very quick and polite.

Rie gave me a prompt and thorough response and was very helpful.

I was able to resolve my issue with the microphone and was able to continue with the course I am currently taking. Caryl was extremely knowledgeable and very professional and patient.
Very grateful for the great help I received.

Kie helped me resolve my course issue quickly as it got expired without me even starting it due to hectic schedule.

Lady was very helpful Carly she helped me with couple things that were put in wrong and she fixed it and helped me out

After completing the course in Jan 2026, the certificate was suppsoe to be mailed; however, after multiple attempts over the course of 4 months, the certificate still hasn't been delivered, and I lost time and value from the 4 months of not having the ceritifciate. I reached out to the support group but they didn't answer my questions and the longer the certificate is missing the less time the certificate is valid for. Extremely poor customer experience, and waste of value

False advertisement never received my certificate

PLEASE DON'T USE THIS COMPANY - I wish I knew beforehand - I was almost done with the test and then missed a few questions on a section then they make you take the ENTIRE test again and not just the section where you answered incorrectly - not to mention it froze over the weekend and there is NO CUSTOMER SUPPORT on weekends when most people have the time to take the course - now I have to pay for another class and start from the beginning - awful company!!

Ii registed to take the 6hr defense course said no final exam after chapter they give u quiz dont fall for trap u fail the quiz after aylny chapter they lock u out and have to repay again to continue the course

My husband is doing a defensive driving course through a different company right next to me and his experience has been so much better. He just glides through the modules. American Safety Council / Fusion A Certus Solution instead keeps logging me out and takes forever to load the next screen. There a million extra steps to get to the next page here, each with long loading times.

Nastiest company I ever encounter. From 2 .5 months ago they keep saying we shipped your card and you will receive it by 2 weeks and every 2 weeks they saying we send it today after 6 times sill same thing. If I could reach the owner of this company I would show him what is look like to be disrespectful.

I can't get the course to work. I spent a lot of money on this class. I tried to do it on à desktop computer and failed. Then I tried on an IPAD and that was even worse. I couldn't verify my identity and I couldn't even view the class on the iPad. You get what you pay for I guess.

I wasted 3 hrs signing up and starting the course. The number of bugs I encountered forced me to ask for a refund (which was granted minus $5). These include being prevented to proceed despite having completed all interactions and being asked for a bio-metric voice print yet prevented by the system to do so as indicated by a red error message.
I used the phone chat for the above problems. In the first chat instance my computer suddenly showed I was allowed to continue (obviously something was changed on their side), then I was asked for a voice print all while the chat disappeared. I was given three attempts and 30 seconds/attempt all while the system displayed an error in red that I could not record my voice print (despite my mic functioning).
I initiated the chat again with the same person and they were quick to offer a refund minus $5.
Something not right with this software and I would recommend another company or doing the course live.

Same issue as the other users if something happens and click the wrong personal question the course locks and needs to star over again and they make you pay for a new course… my son spent so much time and money for nothing, we enrolled in different school

I was literally 3 sections away from finishing my driver's ed course and I was locked out and told to re-register and start over all because I answered a security question about music genres incorrectly. I was also forced to start over without any warnings a few months ago. This is a straight up scam, do NOT waste your time and money on this.

My son answered security questions incorrectly while his time was running out and he panicked. He was kicked out and when we called customer service we were told that we would have to re-register him and repay the fee to start over!!! He has already completed module one and has his learners permit. They refuse to honor anything or give us our money back! Total money grab. Such a scam. Local driving school told us this company is the worst! They are correct. No customer service and IF you talk to someone all they say is that it's their policy and your out of luck.

**UPDATE***
As of today May 10, 2025 i still have not received my OSHA 30 card. I emailed you this update on Wednesday and Thursday but no one has responded to my email. Also on Friday i called your employee stated that a supervisor would called me back still no phone call. I have been in contact with the US department of labor and inwill be filling a complaint against your company and the University of Fouth Florida.
***UPDATE***

I am having an ongoing issue with my OSHA 30 card that I completed through your program in conjunction with Certus on February 14, 2025.

As of today, May 2, 2025

I have contacted Certus multiple times regarding this issue, and they have provided me with three different dates indicating when the card was supposedly mailed:
- March 19, 2025
- March 24, 2025
- April 23, 2025

To my dismay, I still have not received it. During my most recent conversation with customer service, I was told that I would need to pay an additional $60 for the card, which I find unacceptable given that I have already completed the course and paid the required fees.

Additionally when my concerns have been escalated to management (4 times) only once has management reached out . But even the management can not give me an accurate date that my card was mailed on.

When I asked for i ask for a refund since no one can see to mail me a card I was told that it is not possible since a completed the course. The OSHA 30 card is part of the course.

Due to this matter I would recommend that everyone stay away from this company.

After failed a quiz 3 times, the system locked me out and asked me to register again. There’s no mentioning of this feature anywhere, not in the commercial, not in the user agreement, it’s basically a trap so you have to pay for another run. There’re many driver school provide zoom courses, they’re much better by comparison, avoid this course!

Was easy to use and didn't have any problems. Other reviews said it wouldn't work but I didn't have any issues. Used it to get my Drivers Ed and it worked fine for me

Stay away from this scams do not buy scamer scamer