American HolidaysReviews 

211
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 199 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and extensive knowledge in crafting ideal holiday experiences. Many people highlight the seamless and stress-free booking process, often noting the quick responses and efficient handling of their requests, even for complex itineraries or large groups. The service is frequently described as excellent, with reviewers appreciating the personalized advice, attention to detail, and the ability of agents to tailor holidays to specific preferences and budgets. However, some customers also noted dissatisfaction with the follow-up support, particularly when issues arose that were outside their control, such as flight downgrades. These individuals felt a lack of urgency and customer care, leading them to question future bookings due to perceived poor handling of problems.

What people talk about most

Staff

Consumers find staff to be exceptionally helpful, professional, and knowledgeable, often going above and... See more

Holidays

Clients share positive opinions on holidays, with many reviewers consistently reporting great experiences and... See more

Booking process

Reviewers highlight positive aspects of the booking process, often praising the ease and simplicity of... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Customer service

Customers had positive experiences with customer service, frequently praising agents for being attentive,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always have a great experience with American Holidays. We have booked another cruise with Paula McMullen. She is excellent to deal with. Great advice. Goes over and beyond to help you pick your perfe... See more

Rated 5 out of 5 stars

Just booked holiday with Claire. She was amazing from start to finish. She gave me the quotations for our holiday and then rang the next day as agreed to discuss. She made booking our holiday so ex... See more

Rated 5 out of 5 stars

This is our 2nd time booking florida with American holidays. We had such an amazing time on our 1st holiday that we couldn't wait to book again. Paula is our agent for 2nd time, and she has been so in... See more

Company replied

Rated 5 out of 5 stars

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyo... See more

Company replied


Company details

  1. Tour Operator
  2. Cruise Agency
  3. Cruise Travel Agency
  4. Hotel
  5. Travel Agency
  6. Vacation Rental

Written by the company

For over 35 years, American Holidays have been creating bespoke adventures across the USA, Canada, Mexico and the Caribbean. With shops in Dublin and Belfast, we focus on creating holidays that feel special. Our team of Personal Travel Planners have decades of experience and personally visit each destination so they can provide insider tips, help you discover hidden gems and create tailor-made itineraries that match your exact needs. Our travel experts are on hand, before, during and after your holiday so you can sit back and relax with all the details taken care of. From bustling cities to quiet mountain escapes, we have a range of options to choose from. So, whether it’s a city break, a beach holiday or an outdoor adventure, we’ll make sure your next trip is unforgettable.


Contact info

4.9

Excellent

TrustScore 5 out of 5

211 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.9

All reviews

(211)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was dealing with Megan who made the…

I was dealing with Megan who made the booking so easy from start to finish, no questions unanswered , extremely helpful, she compared alot of different prices for me. I would highly recommend booking with American Holidays. I have used these for several years now on my US Holidays

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Such great customer service

Such great customer service, Amanda O’Brien was so helpful and friendly and really went above and beyond helping me organise our Orlando trip, I would definitely book again with American Holidays

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Kristin was very knowledgeable and helpful throughout the process.

17 February 2026
Unprompted review
Rated 5 out of 5 stars

We were taken care of…

We walked in unannounced and were taken care of straight away. Further detail was by email and phone. All our enquiries were addressed and suitable advice given including about added extras if required. We were pleased with the engagement and are looking forward to a holiday of a lifetime. Thankyou to Audrey in particular.

7 February 2026
Rated 5 out of 5 stars

First class, professional and friendly

Organised a great holiday through Amanda at American Holidays. Lots of great advice and lots of patience as I changed preferences about ten times - it never felt like a bother. Ended up with the perfect holiday. Thank you!

11 February 2026
Unprompted review
Rated 5 out of 5 stars

From first conversaton, an exceptional experience.

From start to finish my experience with American Holidays was exceptional, there was such an attention to detail and personal requests I made for our holiday to suit us and our needs, desires etc. All made very easy by the diligence, excellence and knowledge of Kristen in particular.

22 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent staff - Paula!!

I dealt with Paula who was so helpful and took all the pressure off. She was so approachable and was patient pricing around and getting the best deals.

9 February 2026
Rated 5 out of 5 stars

Friendliness and helpful staff who…

We booked US multi-centre and cruise holiday for third time and it had to be American Holidays. Friendly and helpful staff (who remember serving us from previous holidays). They have knowledge of the US and appreciate the requirements that make for a great family holiday.

7 February 2026
Rated 5 out of 5 stars

American Holidays

Have trusted American Holidays with our American getaway for the last fifteen years, never have they disappointed us with there recommendations, fantastic service

6 February 2026
Rated 5 out of 5 stars

Cancun Holiday for Special Occasion

Just booked a holiday to Cancun with Rachel from the Belfast branch. She talked through our options and suggested a few hotels. Always followed up on phone calls and emails. She went above and beyond to find us the perfect holiday within our budget. She was very professional and helpful. Would definitely recommend :)

4 February 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you for your lovely review, we are delighted to read about your experience booking with Rachel.
We all wish you a fantastic holiday, if there is anything you need before you go please reach out to us.
Best Wishes,
Amber
Customer Experience

Rated 5 out of 5 stars

What’s not to like? Give them a try!

I have used American Holidays before so when I was wanting to book again to have a family holiday in Florida I thought I would send them a message to get a quote. To be honest I thought they might be too expensive, but they were bang on my budget and were absolutely fab with all of my requests. Nothing was too much trouble and it’s so nice to know I’ve booked with a company who are reliable and so helpful!
So if you are on the fence about trying American Holidays … just give them a try! (Oh, and enjoy your holiday!!)

29 January 2026
Unprompted review
American Holidays logo

Reply from American Holidays

Thank you so much for sharing your experience!
We all wish you a fantastic holiday, and if there is anything you need before you go, please get in touch.
Best Wishes
Amber
Customer Experience

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