American Express France Reviews 

The most annoying thing is that you cannot contact them by email, only by phone. Also, the AMEX rules are too complicated for me to understand what they are. Last year I had a spending limit of over €20,000 and now it has been reduced to €3,000. I would like to email them about this, but I cannot. Please give me the email address of the person in charge, as there are many other things I would like to check.

Contact rapide, interaction professionnelle, très pratique

The collaboration shopping with La Vallee Village to gain 9 times miles every 1€ spent which is a great catastrophe. I never receive the right amount of miles since November 2024.

I’ve contacted your customer service so many times and each time no one knows about this activity therefore I have to repeatedly explain again and again and again. It is unprofessional and inefficient. As a platinum card holder, this level of service is certainly unacceptable.

I’m still waiting for the reply until now.

More and more stores are allowing the use of American Express. This makes it so much easier for me to use the card on my day to day purchases. The customer service has also been really great, I've been assisted twice and both times were excellent. I look forward to more merchants allowing the use of AE.

I got scammed in September 2024 no protection from Amex, Platinum card customer service worst then Paypal ! Since no way to contact directly fraud service each operator give you a different answer, sometimes they hung up without listening ! A shitty nightmare ! And I get as reply an insulting auto-reply, machine made, that tell me to contact customer service when I clearly stated to have done this for months... AMEX DON'T CARE ABOUT YOU, CARE ONLY ABOUT YOUR COMMISSION !

It's ok. App not in English but localised in your country of residence.

Terrible customer service. No consistency, I called everyday for about 2 weeks to try and sort an issue (i have a platinum card) and you get a different answer every time. Some operators are nice and try their best but unfortunately most of the time they tell you what you want to hear but the issue doesn't get solved. Compliance never responds, things are unclear. In addition I cant transfer my points into BA Avios anymore :(

The French branch of American Express is the worst company I can think of. Their customer service sucks completely - already registering for a platinum card was a 6 month back and forth exercise. After now a year, I contacted them because a website where I had paid with Amex claimed that they did not get the money - but they must have got it - Amex confirmed. BUT at the same time they asked me to redo the whole evaluation process of having an Amex Platinum card - 3 month payslip plus plus plus. I think they are sick in the head - I cancelled my card now - and then got an SMS to wire transfer the remaining amount to be paid - although in my webaccount it says that the amount will be direct debit as usual. A company that you better avoid if you want to live in peace.

After returning from USA in November, on checking my American Express card account, there were 2 transactions which I never authorised. I contacted Amexco who immediately blocked my account and sent me a new card, and they promised to investigate. 6 weeks later, I received 7 pages detailing their investigations, and my name didn't appear once - all card details, phone number, email - all were false - and no SafeKey authorisation. One company even said that this was clearly fraud. But for American Express, it was proof that I was responsible for both transactions and that I would be billed the full amount - around 700 Euros!! I phoned Amexco again and their agent said that in his opinion I was the victim of card fraud and that they would reopen both affairs. Again after 6 weeks I got exactly the same documentation as before, and again they said that I was responsible!! I have now asked the Mediater from ASF to intervene, but so far no result. American Express France is a company to avoid at all costs. They are injust and ethically wrong.

Services financier OUNSA ne sais pas lire