American Book Warehouse Reviews 

125
TrustScore 4 out of 5

3.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 55 reviews, reviewers had a great experience with this company. Many customers consistently highlight the exceptional customer service, noting prompt responses, helpfulness, and a clear dedication to customer satisfaction. People appreciate the company's willingness to resolve issues quickly and professionally, often going above and beyond to ensure a positive outcome, such as offering refunds or alternative products. Reviewers also frequently praise the product quality and the reasonable pricing, making it a preferred choice for many. However, some customers experienced significant issues with order fulfillment, including books not being shipped, lack of communication, and orders being canceled only to be relisted at much higher prices. These individuals reported not receiving tracking information or their ordered items, leading to frustration and concerns about the company's business practices.

What people talk about most

Product

Customers had ambiguous experiences with product, with many praising the quick shipping, excellent condition,... See more

Order

Clients share ambiguous opinions on order experiences, with some reviewers having positive interactions, such... See more

Customer service

Consumers find customer service to be positive, with many reviewers highlighting the prompt, helpful, and... See more

Price

Reviewers highlight ambiguous aspects of price, with some customers appreciating the reasonably priced... See more

Delivery service

Users describe ambiguous interactions with delivery service, with many customers reporting quick and timely... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Had an issue with getting a textbook delivered which was out of stock, company had some back end issues with inventory/email servers. However, customer service issued me a refund and offered me a diff... See more

Rated 4 out of 5 stars

Communication made thing very good and it is being done well. We got what we were looking for and they went to extra mile to make sure we had it.

Rated 5 out of 5 stars

I ordered a textbook from American Book Warehouse and it turned out they actually did not have the book in stock. I was so impressed by how the company handled the issue! They promptly refunded my m... See more

Rated 5 out of 5 stars

Quick responses to my questions. A sincere willingness to locate a hard to find book that was in excellent condition. Your pricing and shipment time are much appreciated. You will be my first choice... See more


Company details

  1. Book Store
  2. Books Wholesaler
  3. Used Book Store

Information provided by various external sources

American Book Warehouse – We are the number 1 place to find cheap textbooks online. Visit us to buy used textbooks, college textbooks. We focus on student needs in the United States.


Contact info

3.8

Great

TrustScore 4 out of 5

125 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.8

All reviews

(125)

56 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Horrible experience

Ordered a book, paid extra for faster shipping, took over a month to arrive, was ignored multiple times when I asked to send it back as the date when I needed it had passed.

1 November 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Customer Service!!

Excellent Customer Service!!! They went the distance to ensure that I received a book that met my
requirements. Very happy with the book they found for me and their responsive communication with me throughout this process.

12 November 2024
Unprompted review
Rated 5 out of 5 stars

THE BOOKS ARRIVED QUICKER THAN I…

THE BOOKS ARRIVED QUICKER THAN I THOUGHT THEY WOULD AND THEY ARE CLEAN AND NOT TORN OR HURT IN ANY WAY. I WILL BE CHECKING YOU OUT AADGAIN WHEN I NEED BOOKS. THANK YOU AGAIN FOR THE GOOD SERVICE AM VERY PLEASED!!!!!

25 September 2024
Unprompted review
Rated 5 out of 5 stars

Amazing business service

Amazing business service! Friendly, replied in email on time, professional. Book is in perfect condition! Definitely, will buy again from this company! Thank you for your hard work!

4 August 2024
Unprompted review
Rated 5 out of 5 stars

Great!

Okay, so I needed a textbook for class. As most of us know, textbooks are NOT cheap :/ But, I was able to purchase my textbook from the American Book Warehouse for only a fraction of the price my school's textbook store was selling them for! Not only did I save roughly $200, I got my textbook in GREAT condition! I spoke with the Support team, and they answered all of my question clearly and in a timely manner. What's more, they were genuinely concerned with my concerns! I would recommend this site to everyone who needs good quality books for a low cost :) Happy Shopping

30 August 2024
Unprompted review
Rated 5 out of 5 stars

Absolutely wonderful customer service

Absolutely wonderful customer service. I had an issue with my order because of my error. They resolved it immediately and in the most customer friendly way possible. Book I received is quality product at a great price.

16 August 2024
Unprompted review
Rated 5 out of 5 stars

So happy I found them

I was looking for an out of print book when I found American Book Warehouse on line. Not only did they have the book, listed as used, very good condition, but their price was cheaper than other sites. Service was great, and I received the book in two days. Best of all, my book was in even better condition than advertised, like new. I'll be very confident ordering from them in the future.

5 August 2024
Unprompted review
Rated 1 out of 5 stars

Scammers making money on the "float"

I suspect that American Book Warehouse is primarily a scammer. They bill your credit card and then tell you they DO NOT have the book. They promise to "look" for another copy. Two weeks later, I checked back, and American Book Warehouse had not found one. I requested a refund. American Book Warehouse makes money on the "float" when they hold your money for a few weeks until you demand a refund for a book that I suspect never existed in the first place.

15 July 2024
Unprompted review
Rated 1 out of 5 stars

Be cautious when trying to purchase books from this company.

I ordered a book and the payment was excepted next day it had been cancelled. I tried ordering it twice.the second time they had raised the price 200 plus, they said the book was unavailable and they were trying to fix the problem, well 3 months later it is still on the website lowered the price. I wonder if it’s still unavailable!!! I found the book on Amazon with an affordable price with no issues.

4 April 2024
Unprompted review
Rated 5 out of 5 stars

Best Place to buy your new and used Publications!!!

They made a mistake and sent me the wrong publication. Simple mistake.
In regard to this they responded immediately to my email, refunded my money, and told me to keep the publication they accidentally sent me!
Now that’s pretty awesome!
Would definitely buy from this business again!

8 February 2024
Unprompted review
Rated 5 out of 5 stars

5 Stars

Shipping was very prompt, the book was well packaged and in excellent condition, all for a good price. I am very happy with this purchase. I would buy from them again and recommend them.

12 September 2023
Unprompted review

Is this your company?

Claim your profile to access Trustpilot’s free business tools and connect with customers.

Get free account

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look