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Amaiz Reviews 152

TrustScore 4.5 out of 5

4.4

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Rated 3 out of 5 stars

It's a very good app based account but lots of places to make improvements ie if you needed bounce back loan you can't get it here or you can't make cash deposits basic needs for a small business. W... See more

Company replied

Rated 5 out of 5 stars

Pretty good bank low monthly payment had no issues at all good service good quality and fast delivery. Nice looking app. Unfortunately new bank and not recognised by QuickBooks etc but highly recommen... See more

Company replied

Rated 5 out of 5 stars

Best experience I've had in the UK. New text driven confirmation for potentially suspicious purchases is brilliant. Real time texts to let you approve transactions which a bank like HSBC would have bl... See more

Company replied

Rated 5 out of 5 stars

So far my experience of using the app and business account has been amazing! I am shocked by how simple this makes keeping records and receipts without me needing to do much at all. I’ve used larger a... See more

Company replied

Company details

  1. Bank

About Amaiz

Written by the company

Amaiz’s powerful current account and expert support help small business owners, sole traders and companies.

Apply for an account in minutes. Manage your debit Mastercard®, facilitate payments with FPS, SEPA, SWIFT transfers.

And if you ever have a question, get in touch with our service and accounting teams.

Download Amaiz for iOS Download Amaiz for Android

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

152 reviews

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Rated 5 out of 5 stars

Quick and convenient

I've had my account for a while, but recently started using more services. Issuing virtual cards for team expenses has been quick and convenient

25 June 2025
Rated 5 out of 5 stars

As a small business owner

As a small business owner, I needed a banking solution that could keep up with my growing needs. Amaiz offered me payment solutions that I was looking for. I’ve been using their services for a while now, and it’s been a great experience.

30 April 2024
Unprompted review
Rated 3 out of 5 stars

Why is the screen so hard to use

Why is the screen so hard to use ? I am having troubles doing my live scan how can you help please?

18 December 2024
Unprompted review
Amaiz logo

Reply from Amaiz

Dear Sheena,

We’re sorry to hear about the difficulties you’re experiencing with the verification process. We use a standardised identity verification solution from Sumsub, designed to ensure a seamless and secure experience.
Our customer support team will contact you shortly to guide you through the process step by step and resolve the issue as quickly as possible.

Thank you for bringing this to our attention. We sincerely appreciate your patience and understanding.

Kind regards,
The Amaiz team

Rated 1 out of 5 stars

They declined my application and won't…

They declined my application and won't tell me what went wrong. What a shitty customer service

12 December 2024
Unprompted review
Amaiz logo

Reply from Amaiz

Dear Applicant,

We are very sorry to hear about your experience and understand your frustration. As a regulated Electronic Money Institution, we are required by law to follow strict compliance rules. This means that we cannot disclose the specific reasons for an application’s rejection.
Our team follows these protocols to ensure we meet regulatory requirements and maintain the highest standards of service.

Thank you for your understanding.
Kind regards,
The Amaiz Team

Rated 4 out of 5 stars

Amaiz provides a great service

Amaiz provides a great service, especially when it comes to SEPA payments – they are fast and reliable. However, I would have rated 5 stars if SWIFT transfers were available. Overall, it's an efficient platform with room for improvement in international payments.

8 September 2024
Unprompted review
Rated 1 out of 5 stars

It’s been 10 days now that my account…

It’s been 10 days now that my account is froze with over 10k in it whenever i call them to speak to manager they just put my call on hold and then disconnect it.
I’m gonna file a complaint against them to my Mp and also to watchdogs..
They are just thieves stay away from them.

24 February 2022
Unprompted review
Rated 1 out of 5 stars

These people are thieves they block…

These people are thieves they block your account once you have a bit of money in there then don’t respond or when they do your not found on the system! Stay away don’t loose your money with these jokers had a very terrible experience still trying to get my money through courts now hopefully!

18 January 2022
Unprompted review
Rated 3 out of 5 stars

So far not good

So far not good. Payments took 3 days to arrive after being told there’s no processing times only to find out there is.

Once transferred the the account number and sort code (which I had to extract from my IBAN as apparently you can only get your actual account number and sort code by going on a desktop / laptop / Pc (doesn’t work on phones safari etc), logging in and finding it.

After this, I now don’t know how to transfer from my GBP account to my card? Why do they show different balances. No option to transfer it over, been waiting 2 days for someone to tell me how. Should the customer service agents not know the basics of the company they work for?

Always being redirected to another team

* query still not resolved as yet.

27 July 2021
Unprompted review
Rated 1 out of 5 stars

Read Before you Use this Banking App

Extremely poor service, bad Application of software prevents you accessing any accounts. We have reported to ombudsmen and now instructed a solicitor (under advice) We are now also going to the metropolitan police financial crime unit about this company. It needs looking into urgently.
Please do not use this bank and save yourself any heart ache.

15 July 2021
Unprompted review
Amaiz logo

Reply from Amaiz

Hello Dave - we understand that the recent update caused you difficulty accessing your the app. We worked to resolve that technical issue as soon as possible and all systems are now up and running. As we introduce a new suite of features to the app this year, we're waiving fees for all existing customers for the rest of 2021.

We take all feedback seriously, not least to ensure we can provide the best support to the companies that use us. Please please contact us on complaints@amaiz.com to discuss this in more detail.

Rated 1 out of 5 stars

Stay well clear

This supposed switchover this last week has been shocking, a week after and still cannot access funds to either pay in or take out. Off to the ombudsman this weekend, had enough of their fake excuses, complete scam or sham of a bank

2 July 2021
Unprompted review
Amaiz logo

Reply from Amaiz

Hello Darren - we are very sorry about the difficulties you experienced during the recent switchover. Some customer accounts were affected by technical issues during this major transfer, which we worked hard to resolve as soon as possible.

Limiting disruption was our priority, and all systems are now up and running. In respect of these major changes, account fees for all existing customers are being waived this year, and we'll shortly be reaching out to every account holder with details of the new features Amaiz accounts are now able to offer.
We take all feedback seriously and are focussed on building better accounts that benefit businesses like yours. We’re confident that all issues are fixed for you now. If you wish to discuss this in more detail, please contact us on complaints@amaiz.com.

Rated 1 out of 5 stars

Absolutely appalling service holding…

Absolutely appalling service holding incoming funds back which has had a negative impact on my business. Ive tried not to be sinical despite reading negative things about this supposed bank but enough is enough when i sweat so hard on these jobs to then get told on the expected payday that you cant see or touch your money for 4 days. "Businesses like Amaiz are contributing factors of why its difficult for upcoming small businesses to succeed or even stay afloat".
Starting to seem to me that its run by hackers.

22 June 2021
Unprompted review
Rated 1 out of 5 stars

21St Century Scams are Banking Apps.

21St Century Scams are Banking Apps.

This banks are all the same, they say they care about regulation but 90% of cases won't by customers with Ombudsman.

When this Thug-Run scams block your money for weeks and months they benefit from it while as a customer you Lose your business and customers, they borrow your money to their clients as a loan for rediculus rates while you there suffering mentally because of them.

The regulators always focuses on customers who might be doing sins while allowing this thugs to rip their customers off..

1 March 2021
Unprompted review
Amaiz logo

Reply from Amaiz

Sorry to hear your general observation on the UK banking sector - as our customers are aware, Amaiz currently doesn't offer any loan products, but we are fully authorised and regulated.

Rated 5 out of 5 stars

I've been working with Amaiz for quite…

I've been working with Amaiz for quite some time now, and despite having a couple of questions before, I've recently devoted myself to a fake promotion that Amaiz immediately directed. Around the same time, I received a discount in accordance with common decency. The woman from the stunt group who answered my call was kind and friendly. I recommend it!

8 February 2021
Unprompted review
Rated 1 out of 5 stars

From my experience do not go anywhere…

From my experience do not go anywhere near this company. I have had multiple fraudulent transactions which the company first expects the customer to chase up the closure on which is normally dealt with entirely by the card company and then even when a credit has been agreed they fail to get the credit back on your account. They have come up with every excuse from log in again, will take a few days to technical issues. 3 weeks later still no funds credited. The worst experience!!

15 November 2020
Unprompted review
Rated 5 out of 5 stars

Best

Best prepaid business account

22 October 2020
Amaiz logo

Reply from Amaiz

Hello there 👋

We are so happy to hear that you appreciate your Amaiz account 😍 Thank you for taking your time to leave your feedback here and to give us five stars 🌟🌟🌟🌟🌟

Please, feel free to reach out via the in-app chat whenever you have any concerns or questions 😉 We're always happy to help

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