Althams Travel Services Limited Reviews 

310
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 256 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, friendliness, and extensive knowledge, often going the extra mile. People frequently highlight the excellent, professional, and reliable service. Reviewers are particularly happy with the fantastic holidays found for them, tailored to their specific needs. The booking process is consistently described as seamless, easy, and stress-free, with many appreciating the comprehensive assistance provided, including handling administrative tasks. Customers also commend the exceptional customer service, noting quick responses to questions and effective resolution of any issues that arise, ensuring peace of mind throughout their travel planning.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, knowledge, and... See more

Holidays

Consumers find holidays to be positive, with many reviewers consistently praising the helpful and efficient... See more

Service

Reviewers consistently express satisfaction with the service, highlighting it as perfect, marvellous, and... See more

Booking process

People report positive experiences with the booking process, often highlighting how easy and quick it was,... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpfulness and efficiency of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I recently booked a Lapland holiday with the incredible Hannah Mallinson, and I couldn't be happier! She guided me every step of the way with professionalism and expertise. I asked her a million que... See more

Company replied

Rated 5 out of 5 stars

We have booked several holidays through Althams at Littleborough, notably , two cruises and the service from Charlotte, Abi and Sophie has been exceptional. They have looked at the way to split bookin... See more

Company replied

Rated 5 out of 5 stars

Linda at Littleborough Althams booked my short break to Lanzarote. Everything was perfect from arriving at Liverpool to returning. She even advised me which under seat bags to purchase from Amazon to... See more

Company replied

Rated 5 out of 5 stars

Althams in Bury is absolutely fantastic. Staff are so friendly, knowledgeable and helpful. I travel abroad about 4 times yearly and for the last 10 years Althams have never failed in finding me fantas... See more

Company replied


Company details

  1. Travel Agency

Written by the company

As a genuine independent travel agent we endeavour to find the best deal available from ALL leading holiday companies, whilst offering you impartial advice.


Contact info

4.9

Excellent

TrustScore 5 out of 5

310 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(310)

255 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booked airline ticket with them

Booked airline ticket with them, they where extremely helpful and knowledgeable,nothing was to much hassle for them, will recommend very highly

15 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Paul for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

I have been using the Yeadon Branch of…

I have been using the Yeadon Branch of Althams for the last 12 years to book my holidays. The staff are always very friendly, proessional, helpful, patient & knowledgeable. If the holiday, eg flight or hotel, that I have chosen is fully booked they usually manage to find an alternative date, resort or hotel they think would suit me. Also they print your boarding passes off & will order currency in if they don't already have it in.
A great team of staff currently in the Yeadon office, especially Sarah the manager, another Sarah, Lyndsay & Heather.

21 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Lynne for your amazing review. We're so happy to hear that you are satisfied with the service received from Althams Travel Yeadon. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Fabulous staff helpful

Fabulous staff, super helpful and Highly recommend this company.

17 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Cat for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 1 out of 5 stars

Todays experience ref asking for…

Todays experience ref asking for foreign currency was terrible. Clitheroe office manager needs to take a course in customer care. previous staff have always had a smile on their faces polite and accommodating.

15 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Hi John,

We are sorry to hear that you have been dissatisfied with our service and would like to see if we can rectify the situation. Please feel free to contact us at 01282 434431 or sales@althams.co.uk, and we will investigate the matter further.

Best regards
Althams Travel

Rated 5 out of 5 stars

Great service from Chloe at Chorley branch

We had a fantastic experience booking 2 holidays for next year. Chloe at the Chorley branch was very helpful and patient with us. We provided her with what we wanted the holidays to include and she happily obliged and we managed to book 2 great holidays for 2026 that we are vey much looking forward to. Thanks again Chloe!

14 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Damian for your wonderful review. We're so happy to hear that you are satisfied with the service received from Chloe at our Althams Travel Chorley branch. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

i have booked several holidays at the…

i have booked several holidays at the chorley branch and have always found them to be very helpful and professional

14 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Chorley . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Amazing

I walked into the establishment of bury and was kindly greeted by a young lady called Alicia, she was very kind and nice to talk to while also maintaining a professional standard. She was very helpful and has the best interest of the customer at heart. 100% recommend this branch if you are local to the area of bury.

7 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Harvey for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Always get great service at Althams…

Always get great service at Althams Ilkley. No much trouble to find a good deal for us. Wouldn't book a holiday with anyone else.

8 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Karen for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Ilkley. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Fantastic

Lyndsey and mollie where absolutely fantastic . Took loads of time to show me different holidays for my dates and gave me loads of information on the areas . Thankyou ladies

7 November 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Jackie for your wonderful review. We're so happy to hear that you are satisfied with the service received from Lyndsey and Mollie at our Althams Travel branch. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Ilkley office - great friendly service

We have been using the Ilkley office for several years now. Initially Steve looked after us but more recently Kate and Heidi have taken care of our holiday requirements. It's always a pleasure to see them in their office on The Grove. Recently we had an issue with our ultimate holiday provider and we were delighted that Althams took our side and resolved the matter to our complete satisfaction.

5 June 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Mike for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Ilkley . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Batley branch amazing staff

We called in at the Batley branch wanting a last minute deal for 15th November. The staff were very friendly and helpful. They found us the perfect deal. They sorted all of our paperwork for us and managed to get us sat together on both flights without paying extra. Amazing 5 star service .

31 October 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Batley. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

I have been using Althams travel in…

I have been using Althams travel in DENTON for quite a while. The staff are all fantastic, especially Amanda who has helped me find holidays for our family, my husband and I and a "girlie " week away.
I always come away feeling happy with the advice I have been given.
Looking forward to booking soon for a few holidays in 2026!
Thank you for all that you do!

3 September 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Denton . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Highly recommend

⭐️⭐️⭐️⭐️⭐️ I felt extremely reassured with Louise booking our Oz trip after having a not so good experience with another agent. Double and triple checking everything, very friendly and answered all my concerns. Had no reservations about booking with Althams Keighley. Thank you very much! Will definitely 💯 recommend to others ☺️🙏🏼❤️

24 September 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Jo for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Keighley . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Nothing too much trouble did everything…

Nothing too much trouble did everything they said they would and more first class service marella discovery cruise

7 October 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Adrian for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Ruby wedding in Lake Como

Thank you Amanda for finding us a prefect holiday at Althams Travel Denton in conjunction with Newmarket Holidays for us to celebrate our Ruby wedding anniversary. We went to Lake Como, we stayed at Hotel Griso near Lecco/ Malgrate, the hotel was fabulous, very clean and the staff were fantastic. Lecco is a small town with lots of local facilities and fab places to eat/ drink with lots of boutiques for shopping. We went on 3 of the organised tours, we went via coach and visited Bellagio, returning to Lecco by boat. Bellagio is gorgeous and even though we were told it was “ quiet” it was still quite busy. There’s loads of gorgeous restaurants and street food eateries to choose from. The boat on the return journey was lovely, so nice to see things from the water! We also had another short stop over in Bellagio on day 2 of our tour when we went on a Lake cruise as we visited the gardens of Villa del Balbianello, which were stunning. We skipped the next 2 days optional tours to Bergamo and Milan as we wanted sometime to ourselves to do our own thing. The next tour was on the Bernina Express and St Moritz. We travelled by coach to board the Bernina Express train and got to visit Madonna di Tirano which was absolutely stunning, we had to be respectful and quiet as there was a service taking place but it was still well worth going in to see its beauty. On board the Bernina Express train our group had our own private carriage and got to take in the stunning scenery as we made our way to St Moritz. Lots of St Moritz was closed as they are preparing for their “winter season”, though we purchased from Läderach chocolate! We also skipped the other optional tour to Lugano as we wanted to do our own thing. We ate in lots of local restaurants whilst we were away and all of them offered fantastic food with exceptional service. All of our tours were guided by the fabulous Fabrizio (Fab) Teresi who’s passion and enthusiasm for what he loves doing (and is very good at) shone through. This is the first holiday we have been on which included organised tours, we normally just do our own thing., with this holiday we wouldn’t have seen or known about the places we visited without Fab’s expert guidance. Thank you Fab.

14 October 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Angela for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Denton . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 1 out of 5 stars

I went in to Morley store yesterday to…

I went in to Morley store yesterday to get euros for my holiday although I look young I am 30 years old and was spoken to like a child, I advised I wanted to change euros and do part cash part card payment I was advised the agent could do this but would be 2 seperate transactions I said that’s fine I had my phone in my hand and she exclaimed you cannot use Apple Pay here I said I’m not I have my card in my bag to which I sat down she then advised that if I wanted to pay cash I need something with my address on it I said I had my passport and about to say my council tax bill on my phone to which she abruptly stopped me and said she can’t accept my passport didn’t even let me finish my sentence that I have my council tax bill that I can pull up but at this point I was annoyed not because of what the agent was asking for but the way she spoke to me like I was a child, I ended up walking out of your store and going to Hays travel who changed my money in one transaction didn’t ask for anything apart from my ID and my address

24 October 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Hi Sarah,

Firstly, please accept our sincere apologies for the service you received — this falls well below the standards we expect. A customer’s age should never influence how they are spoken to or treated. Our expectation is that every customer receives the same high standard of service, regardless of the reason for their visit.

A member of our team has reached out via email to discuss the matter further. Once again, we apologise for your experience and want to assure you that this is not the level of service we expect from any of our branches.

Kind regards, Althams Travel

Rated 5 out of 5 stars

Outstanding Service from Suzanne at the…

Outstanding Service from Suzanne at the Bury branch – Highly Recommend!
Although we haven’t yet been on our holiday, I wanted to take a moment to acknowledge the exceptional service Suzanne has provided so far. From our very first conversation in Aldi, she has been incredibly professional, friendly, and attentive to every detail.
Suzanne’s communication has been prompt and clear, and nothing has ever felt like too much trouble. Her passion for travel and genuine care for her clients truly shine through, making the whole planning experience enjoyable and stress-free. I wouldn’t hesitate to recommend Suzanne to anyone looking for a dedicated and knowledgeable travel expert!

15 October 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Kelly for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 4 out of 5 stars

I booked my holiday with ellie

I booked my holiday with ellie , she was amazing , listened to what we asked and needed then found us the perfect holiday. I would definatley recommended althams ❤️

17 April 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Becky for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel . Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

Althams Bury

Althams Bury, this was our first time using Althams to book an holiday, Ellie looked after us, listened to everything we needed and required and went through every hotel until we chose the perfect one, would definitely recommend this branch and Ellie to help with all your travel needs 😀😀

31 May 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Tracey for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

Rated 5 out of 5 stars

alrhams bury

allan’s travel in bury are amazing been there many times. All staff are very friendly and helpful.

18 October 2025
Unprompted review
Althams Travel Services Limited logo

Reply from Althams Travel Services Limited

Thank you Lily for your wonderful review. We're so happy to hear that you are satisfied with the service received from Althams Travel Bury. Thank you for booking your holidays with us and we hope to hear from you again soon! kind regards, Althams Travel

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look