Bird Voyage Reviews 223

Until 16:30 Friday 17th April despite numerous emails to and from Birdvoyage, I was denied a full refund for a cancelled holiday to Dubai. On Sunday afternoon 19th April I submitted a review to Trustpilot outlining the whole sorry saga. At 09:51 on Monday 20th April I received a call from Birdvoyage asking would i take a call, from a senior member of staff, I agreed. At 10:06 I took the call from a very excitable person who wanted to offer me a full refund of £3,328 for ("I see your whole package got cancelled") and would I do him a favour and remove the review I had posted on Sunday. I agreed to this and deleted the post later in the day. The objective of this review, the length of which i apologise for in advance is to highlight the lengths this company had gone to and the lies it had told in order to achieve its objective of not refunding the total cost of a holiday package paid for in full and eventually cancelled by them or their associates.
Conflict started on 28th February. Around 30th March Emirates airlines extended full refund cancellations of flights booked up to and including 30th April. Hotel has a policy of full refund for cancellations up to day before check in. We were going on 26th April for 6 nights.
I advised Birdvoyage, we were not going to travel into a war zone or against FCDO 'Essential travel only' advice invalidating our travel insurance or under the ABTA definition of 'Unavoidable and exceptional circumstances such as War at or near your destination.
Birdvoyage dismissed all of these reasons and suggested I wait till the 25th of April to ascertain if the flight on the 26th was cancelled whereupon we would be entitled to a full refund, alternatively if the flight was not cancelled and we did not travel, we would forfeit the total cost of the package as a no show. They did offer some other options like changing the holiday destination or rescheduling the holiday to a later date. We declined these other options.
You may get a good picture of how this company operates from the lies it has told me since we first indicated that I wanted them, under a duty of care for their customers, to cancel the holiday and achieve a full refund for us similar to what reputable companies such as EASY JET, HAYS, JET 2, LOVE HOLIDAYS, ON THE BEACH and others have done for their customers.
I did not want to voluntarily cancel the holiday as quite heavy penalties can be levied for that action.
So! Here are a sample of the lies told to avoid a full refund from them even after they or their associates actually cancelled the holiday package and received full refunds from the airline and hotel:
31/3/26 LIE 1 "It is only flight only bookings that can be rescheduled or cancelled at no cost and full refunds achieved".
31/3/26 LIE 2 "Cancellations do not apply to package holidays".
31/3/26 LIE 3 "We have secured a refund of £1,439 per person",
1/4/26 LIE 4 "The retained amount reflects supplier imposed costs from the airline and hotel".
1/4/26 LIE 5 "These are contractual charges and not discretionary fees applied by us".
1/4/26 LIE 6 "The 12 - 14 week time frame is based on current processing periods advised by our suppliers".
2/4/26 LIE 7 "We have acted proactively and in good faith to negotiate the maximum possible refund from all suppliers resulting in the offer previously shared with you".
As at this time the package had NOT been cancelled with the airline or the hotel.
13/4/26 LIE 8 "At the present time your booked travel arrangements remain operational.....and no supplier forming part of your package has cancelled or significantly altered the contracted services. On that basis the legal threshold required to terminate the package without charge has not been met". A litany of lies in order to retain £450 of the package cost. At the time of submitting the review on Sunday no resolution had been reached and I had NOT received confirmation from them that they or their associates had cancelled the booking achieving full refunds.
Their email of 17th April stated:
"We are still in the process of obtaining final written clarification from our suppliers to fully reconcile the position regarding your booking. As mentioned earlier, this step is essential to ensure that any resolution offered aligns with the confirmed financial and contractual status of the reservation. At this stage, we are not yet in a position to authorise a full refund".
At the end of the telephone conversation with the senior manager he said "perhaps we will cross swords again in the future" I should have responded "The pen is mightier than the sword" which has been proved in this case.
The reader can decide what they think brought this saga to a successful conclusion.

I can’t thank the team enough for their outstanding service. I had to make an emergency trip to India to bring my parents to the UK, and they truly went above and beyond to support me. Everything was handled smoothly and efficiently, and they found tickets that balanced both affordability and comfort perfectly. I’m grateful for the experience—keep this winning streak up..
highly recommended!!!

Great experience! SAM was extremely helpful and responsive, making our return flight booking from London to Delhi smooth and stress-free for me, my husband, and our baby. Highly recommended!

Victor was so great to deal with and very patient ensuring we get our ideal holiday and helped us with all the changes we required. Unfortunately due to the war our holiday was cancelled however Victor was great helping us obtain any refunds we were entitled too. Looking forward to booking our next holiday with them.

My flight enquiry was handled professionally and to my satisfaction which resulted in my purchasing a ticket to Romania for next week at a reasonably competitive price.

They were very understanding and quick to reply and help with whatever we needed we had Leo as our helper and he told us everything we’d need to know and whenever a flight was available and was very respectful my only issue was the price for the flights were abit expensive if they were cheaper i’d rate the experience 5 stars no doubt about it!

Martin was so very helpful in booking my flight as I wanted a particular seat and he sorted that for me really appreciate all he did

Sam from Bird Voyage has been incredibly helpful as he constantly stayed in touch to ensure our smooth travel.

Excellent travel advice

Jay was amazing from start of our booking to the end. Super efficient, any queries were answered immediately, very professionally organised and super happy with our holiday. Thank you Jay

I was really looking for a travel agent for our trip to the Caribbean. I called a few companies however, the only one that answered on the first ring was Bird Voyage! The person picked up the call was Sam. He was absolutely amazing from the first conversation till the booking was completed.
Sam was outstanding! I credit to the company.
I will always booked my holiday with Bird Voyage and I will always ask for Sam!
Well Sam! And thank you for making my booking my holiday smoothly.

⭐⭐⭐⭐⭐

We can’t thank Dominic enough for helping save our trip!

Our original flights were cancelled due to the issues in Dubai, and we were really stressed trying to find alternatives. We came across a sponsored ad for travel.myflightbooking.co.uk and decided to call — that’s when we got through to Dominic.

From the start, he was incredibly helpful and professional. He quickly found us several flight options, all of which were significantly cheaper than what our original travel agent was quoting.

I’ll admit, we were a bit skeptical at first as we couldn’t find many reviews for the website, and when we learned the company was Bird Voyage, we were still unsure as their online presence felt a bit limited. Transferring that amount of money was nerve-wracking, but Dominic was so patient, understanding, and reassuring throughout the whole process.

We’ve just returned from our trip, and everything went perfectly — no issues at all. The flights were exactly as promised, and the whole experience ended up being seamless.

Thanks again, Dominic — you genuinely turned a stressful situation into a great experience and we will definitely be in touch again!

Sam has done Great service and the best attitude.
Really appreciated

I was struggling to get tickets and this company managed to source some for me

But I have to say that the shining light in the company has been Steve. When there was an issue with my tickets he resolved it immediately and he has been the most understanding and helpful person! I would absolutely recommend him! Every day of the week!!!

Always get something great from Mr Steve even during emergency situations. He is my one and only travel advisor who always dedicated all his time and patience to make sure I always get something satisfactory

Brad was extremely helpful and went out of his way to organise suitable flights for my daughter and myself. His understanding of the difficulties with escalating costs, made my experience of booking flights less stressful. Thank you.

Very nice to work with your people and respect I am very pleased to close the deal with the guy called lion ver good and respectful guy so please keep up the good work thanks again guys

I spoke to Leo throughout my booking, flights got cancelled due to the current situation and I have to say this company was amazing. Regular calls for updates from Leo and working around thr clock to get me sorted, listened attentively and understood my situation, very caring and professional. 100% using them again and 100% would recommend. Found me thr best price deal and most importantly gave me complete peace of mind when things went wrong. Thank you

Bird Voyage have been superb throughout our large party booking over nearly 100 people.
Excellent communication and very efficient service.
Viktor has been 5 star from the start and will recommend Bird Boyage to all customers looking for travel arrangements.

I was firstly tempted by Bird vantage due to their competitive flight price to Singapore. I was then pleasantly surprised Steve’s (presumably the proprietor) ability to create again a highly competitive priced hotel and transfer itinerary. Most pleasing was his continual communication through out our holiday to ensure all was well.