Amazing customer service from pharmacist Asad Ameed, my first month on my meds have been amazing. Releif from pain is emotionally un describable. Pharmaceutical drugs have never took my pain off the w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Highly recommended worth the wait, smooth service from start to finish, all Drs & physicians were supportive, relaxed & keen to support my needs. I have recommended Alternaleaf to friends and family w... See more
Company replied
I was delighted when alternaleaf managed to prescribe me cannabis medically. After stopping controversial medication I was able to find relief using cannabis to sleep, but after being knocked back sev... See more
Company replied
Nurse Rose Smith was Fantastic! She was an absolute ray of sunshine who took me through the process very smoothly and my initial consult was a big highlight of the process. The Appointments were ve... See more
Company replied
Company details
About Alternaleaf
Written by the company
Alternaleaf is leading the way in medical cannabis in the UK, and our mission is to improve the lives of all who need it.
We’re here to make access to medical cannabis straightforward, safe, and supportive—for everyone who qualifies. Whether you're living with chronic pain, anxiety, PTSD, or another long-term condition, we believe that high-quality care and personalised treatment plans should be within reach.
We work with some of the most experienced doctors in the UK—GMC-registered and specially trained in prescribing medicinal cannabis. Our clinicians take the time to listen, understand your condition, and build a treatment plan that’s tailored to you.
The process is simple:
Start with a free 30-second eligibility check. If you're eligible, you can book an online consultation—no GP referral required. Prescriptions are delivered discreetly and securely to your door.
We offer clear, flexible pricing with no hidden fees.
Choose a £10/month membership that includes all required consultations, or opt for pay-as-you-go at £39 per appointment. And if you're not eligible, you won’t be charged.
Our dedicated Patient Care Team is on hand to guide you at every step, ensuring you feel informed, supported and empowered—whether you’re new to medicinal cannabis or looking for a better clinic experience.
Alternaleaf is here to change lives—one patient at a time.
Contact info
140 Wharfedale Road, Winnersh Triangle, RG41 5RB, Reading, United Kingdom
- 01283 244025
- hello@alternaleaf.co.uk
- alternaleaf.co.uk
4.6
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
No issues with the service
No issues with the service, it’s been very clear and easy to navigate. My appointments with staff have been helpful they have been compassionate and any communication has been clear and quick responses.
5 July 2026
Reply from Alternaleaf
Hi Angela, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
It was straight forward no messing…
It was straight forward no messing about. Very quick service
5 July 2026
Reply from Alternaleaf
Hello Jamie, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Easy
Easy, high quality goods I really needed whilst waiting for surgery. Wouldn't go elsewhere.
28 June 2026
Reply from Alternaleaf
Hello Murky, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
Reply from Alternaleaf
Hi David, thank you so much for your feedback. Please let us know if there's ever anything else we can do to assist you further. Thanks again!
All questions answered staff very friendly and knowledgeable about your products
All questions answered, staff very friendly
27 June 2026
Reply from Alternaleaf
Hey Allan, thanks for taking the time to share your experience! We're pleased to hear that you experienced great service from the team. If you have any questions or need further assistance in the future, feel free to reach out. We look forward to continuing to support y
I really appreciated the regular feed…
I really appreciated the regular feed back, which helped me be patient .
Once my paper work was completed the transaction went smoothly and writhing 2 days my medicine arrived !
Thanks
1 July 2026
Reply from Alternaleaf
Hello Lizzi, thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
The process was very easy to follow and…
The process was very easy to follow and the staff kept me informed along the way
4 July 2026
Reply from Alternaleaf
Hi Robert, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
My experience was top class from start…
My experience was top class from start to finish nice people on the consultation calls and quick service I'm glad I chose alternaleaf.
4 July 2026
Reply from Alternaleaf
Hi Barry, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Easy access to obtain what I need for…
Easy access to obtain what I need for my illness (MS)
4 July 2026
Reply from Alternaleaf
Hi Clive, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Technical issue and communication problems…
Every video call has had technical issues as in no sound so had to resort to a phone call, then there's the bombarding you with emails wanting a review before you have even received your first order. The second prescription wasn't what I wanted and regardless of it being wrong it can't be altered. At 67 I requested help using their website because it's very confusing and the A.I assistant just sends you around in circles. The email I sent requesting assistance took over a week to get a reply and in the meantime I was again bombarded with emails telling me I haven't used my prescription. When I did get a reply to my email it was to say that once a prescription is made out it can't be altered even though it was wrong and instead of cancelling the prescription I was made to wait until the next one is due. When this company gets it right it's good but when they get it wrong they completely fail the customer with poor communication and unflexible attitude. I can't recommend them at this time until my next prescription who will be due on the 11 th July. They need to focus on getting the service working right before requesting reviews constantly. The only reason I did this review is because yet again even when the order isn't working correctly the automated send an email to request a review is obviously more important.
7 July 2026
Unprompted review
Reply from Alternaleaf
Hi Robin, thank you for sharing your experience sincere and sincere apologies for this, we want to look into this further. Providing effective treatment and support for our patients is our top priority, and we’d like to resolve any concerns you have. We have requested more information from you to help resolve this issue. We hope to hear from you soon. Thank you.
Best in the business
Quality, professional, caring and delivered flawlessly. I felt welcomed & reassured at every step. I recommend Alternaleaf most sincerely. They made barriers fall away and I am delighted. Try them.
4 July 2026
Reply from Alternaleaf
Hi Robert, thank you for your feedback. We strive to deliver outstanding service to our patients, and your feedback is vital! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
I've just changed to alternaleaf…
I've just changed to alternaleaf and the difference is incredible.
The staff are super helpful and friendly and there is a wonderful amount of choice.
4 July 2026
Reply from Alternaleaf
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
It's been a great experience
It's been a great experience, I had 2 consultations where I discussed my symptoms, then the prescription had to be reviewed by a panel of experts. The prescription was processed quickly by the pharmacy.
The slowest part was requesting access to my summary care record - the GP took 1.5 months to process the request.
30 June 2026
Reply from Alternaleaf
Hello , thank you for your feedback! We’re pleased to hear you had a positive experience with our service and the process was smooth. It’s great to know our teams are helping to make a difference. If you ever need anything else please reach out. Thank you!
The process from start to finish was…
The process from start to finish was easy, smooth and pretty quick. Very pleased with customer service would highly recommend
27 June 2026
Reply from Alternaleaf
Hi, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Alternaleaf is a professional and awesome clinic.
Alternaleaf are awesome, their staff are knowledgeable, kind and caring and they always do their best to help if it is needed. They do their best to make sure you know what is going on and therefore set good expectations of what is going on. The on boarding process was swift and easy. Their formulary is well stocked with more than anyone could need from flower to cartridges and sublingual oils. I highly recommend them to anyone who may be seeking medicinal cannabis.
4 July 2026
Reply from Alternaleaf
Hi Thomas, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Alternaleaf
Hi, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Alternaleaf
Hi Paul, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Alternaleaf
Hi Jackie, thank you for sharing your experience. We’re pleased to hear that you’ve had a positive experience with us. If you ever need assistance or have any questions, feel free to reach out. We’re here to support you!
Reply from Alternaleaf
Hi Jamie, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
Reply from Alternaleaf
Hi Simon, thank you for your feedback. Our patients' care and satisfaction is our ultimate goal, and your feedback motivates us to keep up the good work! If you need any further assistance or have any questions, feel free to reach out. Thanks again!
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.