We had requested a change in departure time. Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays. A bit of diff... See more
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Review summary
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Absolutely spot on service and price. Shared transfer from Geneva airport to Tignes. Driver kept in touch prior to collection. Organisation stayed in touch and answered all questions super quick. Phen... See more
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Excellent private transfer service for our family of eight between Geneva and Val Thorens at a very good price. Drivers very helpful providing water, croissants and comfort stops throughout the beau... See more
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Really easy and helpful private transfers from Geneva Airport to Les Arcs on our most recent ski holiday. Alps2Alps was reliable, prompt and very convenient, with WhatsApp messages informing us that o... See more
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Company details
About Alps2Alps
Written by the company
Welcome to Alps2Alps, the best ski transfer company around!
We make it our mission to provide simple and reliable ski transfers that won’t blow the holiday budget. Our professional drivers will meet you at your arrival airport and transport you to your ski destination safely and swiftly. Whether you’re on a journey from Geneva to Meribel, Lyon to Val-Thorens, Munich to Kitzbuhel or Innsbruck to Ischgl, our transfers cover all ski resorts in the French, Austrian, Italian and Swiss Alps, from major European airports. BOOK NOWOur Low-Cost, Reliable Ski Transfer Service
A private transfer with Alps2Alps means all the comfort of a luxury, door to door transfer service at seriously competitive prices. If you want to get from plane to piste in the fastest time possible, with a reliable driver who you can trust, Alps2Alps are the ski transfer provider for you.Affordable Midweek Ski Transfers
Travelling midweek could save you valuable time and money! A midweek transfer could cut your costs by up to a whopping 50%. Serious savings with minimal effort. Another benefit of travelling midweek is avoiding traffic and airport queues. Glide through departures and head straight for the slopes! get your quoteWide range of options for your ski transfer
Traveling as a family? We’ll do our very best to make your journey as fuss-free as possible. Need a baby or booster seat? Just ask. Looking for extra space or a touch of luxury - choose from our wide range of vehiclesAlps2Alps app for customers
Download our app to track your transfer driver, view upcoming bookings and access amazing deals all from your phone!Save with our loyalty scheme
Save up to 10% on each of your bookings by joining our loyalty system.Contact info
Office 7, 6 Gainsborough Road London , E11 1HT, London, United Kingdom
- +44 (0)20 3290 4046
- info@alps2alps.com
- alps2alps.com
4.4
Excellent
2K reviews
Replied to 85% of negative reviews
Typically replies within 1 week
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See how their reviews and ratings are sourced, scored, and moderated.
Trip from Zermatt to Geneva airport
We had requested a change in departure time.
Driver arrived exactly as re -scheduled , friendly and cordial,and trip was smooth and pleasant, arriving at destination without delays.
A bit of difficulty loading heavy awkward ski bags but got done.
Need to make sure size of van is appropriate for amount and dimensions of luggage.
All good!
28 March 2026
Reply from Alps2Alps
Thank you for the thoughtful feedback — really glad the rescheduled pickup went smoothly and the journey was pleasant. You make a fair point on the luggage — making sure the vehicle size is matched to the group's kit is something we'll take note of. Appreciate you flagging it and hope to see you again next season!
Will never use again
Previous 2 years great...this year awful. We booked, as always, private transfer from Geneva to Courchevel. Driver, at airport on time, pleasant and smart, told us we were sharing with another couple (delayed due to Iran related issues). We understood and thankfully they were very pleasant to share the 2.5 hr journey with. Updated Alps2Alps when back in UK i.e disappointed at sharing but understood and hoped they'd refund at least some of the significant premium paid for the private transfer we didn't get. Bizarrely they claimed this driver was not theirs, despite knowing all our contact details inc. our destination address...and not even asking for any payment !!! We were apparently a "no show" at Geneva and their "official" driver, who did not contact us, could not locate us ! End result...no trust in them, now concerned about security of personal details, etc, etc. Will never use again
5 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your experience — and we’re truly sorry to hear about this situation.
Please be assured that the security of customer data is taken very seriously, and we would like to review your case in detail to understand exactly what happened and address your concerns properly.
Drivers were very prompt and courteous
Drivers were very prompt and courteous. Would highly recommend using this service
25 March 2026
Reply from Alps2Alps
Thank you for the recommendation — prompt and courteous is exactly what we aim for on every transfer. Hope to see you on the slopes again soon!
This is a genuine review. Terrible service
This is a genuine review following first hand experience with this company.
Headed to Avoriaz for 4 days skiing and chose A2A for the private transfer. Reasonable costs for this service so booked it.
Upon arrival in Geneva arrivals hall one minute before the meet and greet time slot, we searched up and down but no driver holding a digital or similar name board. After 5 mins looked on app to track driver who was showing as at McDonald's so text him. After a further 20 mins still showing as McDonald's so called with no answer. 30 mins after agreed time driver calls to say he is in the hall but he wasn't. I eventually saw him come through the door in a rush as we were still on the phone. He didn't speak English and didn't acknowledge his tardiness.
The worst of our experience was on the way home. Three crashes and missed flights...
Yes the weather was heavy snow, yes there issues on the mountain road, but other companies had sent appropriate vehicles 4x4, or 2 WD equipped with snow chains. The driver had refused to fit chains as he "have to get to airport for next customer so no time". Despite pleading with him he refuses and then the 3rd crash happened. Didn't care we had very young children with us. The driver deserted us to sit with a colleague I assume in another vehicle and for over 2 hours we we left there.
We contacted the emergency support chat on the App and they were useless telling us to make other arrangements to get down the mountain. Also promised another vehicle was coming and it wasn't. This was a very dangerous position we were put in and the lack of driver safety, care and customer support was shocking. We had to pay £650 for alternative flights and travel and A2A have refused to support us. The lack of support, belief in our feedback or agreement that he should have put snow chains on is frankly appalling. I'm sure they'll reply to this just as they have us saying severe weather and drivers are trained in safety and protocols etc etc, but I ask this... Who was in the car witnessing the events unfold, who watched other transfer companies drive by looking at us whilst they had chains on wondering why we didn't. If you value safety do not use, you've been warned
26 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your experience — and we are truly sorry for what you went through.
Your feedback has been escalated internally and will be reviewed in detail with our operations team, including the decisions made during the journey and how the situation was handled by support.
We would like to properly investigate your case and review all details.
Reliable transfer from/to Geneve…
Reliable transfer from/to Geneve airport.
Driver picked us up at the right time and dropped in destination flawlessly.
13 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for your kind feedback! We’re glad to hear everything went smoothly and that your driver was punctual and got you to your destination without any issues. We appreciate you choosing Alps2Alps and hope to see you again on your next trip! ⛷️❄️
Cedric was so accommodating and polite…
Cedric was so accommodating and polite helping on our journey. Our little ones were feeling poorly and cedric went out of his way to make them feel more comfortable. Thanks alp2alps!
31 March 2026
Unprompted review
Reply from Alps2Alps
Thank you so much for your kind words! We’re especially happy to hear that Cedric made your journey more comfortable during a difficult moment — we’ll be sure to pass your feedback on to him. Taking care of our passengers, especially families, is very important to us. We hope your little ones are feeling better and look forward to welcoming you again on your next trip! ⛷️❄️
Very reliable service
Very reliable service. Easy booking system. There were 9 of us travelling - so two cars were provided. Would definitely recommend & use this service again
1 April 2026
Reply from Alps2Alps
Thank you for your great feedback! We’re delighted to hear that the booking process was easy and that everything was well organised for your group. Coordinating transfers for larger groups is something we take pride in, so it’s wonderful to know it worked smoothly for you. We truly appreciate your recommendation and look forward to welcoming you again on your next trip! ⛷️❄️
AWFUL SERVICE - AVOID
Awful service from Alp2Alps on a recent ski trip to France. They were over 30 minutes late on our pick up from Chambery Airport to La Plagne and nearly 2 hours late on our return journey. Tried to contact for updates / alternative arrangements and was met with awful customer service... it took over an hour to be informed that an alternative driver was en route.... when the alternative driver arrived the vehicle was not fit for purposes to carry 8 passengers and ski / snowboard bags. The driver had 4 people across a 3 person bench seat with 2 in the back bent over with the bags across their heads to force them to fit in the vehicle, which I generally consider to be a dangerous approach.
When we did arrive at the airport, we had to run through airport security to make boarding the plane as we would have missed our flight.....
AVOID AT ALL COSTS.
29 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your feedback. We are genuinely sorry to hear about your recent experience. This is far from the level of service we aim to provide.
Delays and vehicle breakdowns can unfortunately occur, and in such situations we do everything possible to rearrange the transfer schedule and free another vehicle to meet our customers’ needs. In rare cases, this may result in a different vehicle class being sent, as our priority is always to ensure passengers reach their destination on time—especially when a flight is involved. However, this should never compromise safety or comfort.
Your comments regarding the condition and suitability of the replacement vehicle are extremely concerning. We take safety and customer care very seriously, and our quality control team is already reviewing the situation in detail to understand what went wrong and to ensure it does not happen again.
Thank you again for bringing this to our attention. Your feedback helps us improve, and we remain committed to delivering a reliable and safe service for all our customers.
Late
Late, dirty, smelled of smoke, one driver picked up a booster seat from a friend on the way even though he was late.
24 March 2026
Reply from Alps2Alps
Thank you for sharing your feedback. We are very sorry to hear about your experience, and this is certainly not the standard of service we aim to provide.
We have already terminated cooperation with the driver involved to ensure this type of situation does not happen again. In addition, we are reviewing our quality‑checking procedures to make sure all vehicles meet our cleanliness and safety standards before every transfer.
Your feedback is extremely valuable in helping us improve. Thank you again for bringing this to our attention.
Reply from Alps2Alps
Thank you for travelling with Alps2Alps and for taking the time to share your feedback! We’re delighted to know that everything went smoothly and that you had a pleasant journey. Providing reliable service and excellent customer care is always our main goal. We can’t wait to assist you again on your next trip to the Alps!
Very easy to arrange and the app
Very easy to arrange and the app, responses, quality and professionalism of drivers and updates were great. I will definitely be using again.
23 March 2026
Reply from Alps2Alps
Thank you very much for your feedback! We’re pleased to hear that the booking process was easy for you and that you were satisfied with our app, communication, and updates. It is especially important to us that you highlighted the professionalism and high quality of our drivers.
We truly appreciate your trust and are glad that everything met your expectations. We look forward to welcoming you again in the Alpine slopes!
Excellent service
Excellent service , good communication from company & drivers around our transfer days .
Comfortable mini bus big enough, big enough for 7 people
30 March 2026
Reply from Alps2Alps
Thank you so much for your excellent feedback - we truly appreciate it! We are very grateful to hear that you were satisfied with the service, the clear communication with our team and drivers, and the comfort of the mini bus for your group of 7. Your kind words and trust mean a great deal to us.
Thank you for choosing Alps2Alps - we sincerely appreciate your support and hope to have the pleasure of welcoming you again in the future!
Driver excellent and prompt
Driver was prompt and excellent both directions. We had to amend our return pick up slightly which was dealt with efficiently.
23 March 2026
Reply from Alps2Alps
Thank you so much for your kind words! We’re thrilled to hear that everything went smoothly and that we could make your experience stress-free. It’s always our goal to take care of every detail so you can just enjoy your trip. We look forward to welcoming you again soon!
Reply from Alps2Alps
Thank you for choosing Alps2Alps! Providing our clients with high-quality and reliable service is always our top priority, and your kind words mean so much to us. We truly appreciate your feedback and look forward to assisting you again on your next mountain adventure!
Not suitable for families
Turned up at the airport with two infant car seats whilst we had kids aged 2 and 4. The 2 year old managed to fit in but not the older one. The company representatives then called and shouted at my husband saying two seats were provided and the rest not their problem. The driver and local personnel tried to find appropriate car seats but no luck. Spent an hour wasting our time by the airport.
From a positive point, the driver replied and waited while our flight was an hour late.
Would not recommend.
29 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for taking the time to share your experience. We are genuinely sorry for the inconvenience you faced upon arrival, and that the child seats provided did not meet your expectations. For clarity, the child seat types available for each booking are clearly displayed on our booking form, and we can only supply the specific seat types that are selected during the reservation process. Even so, we recognise that this situation caused unnecessary stress, and we are sorry it impacted the start of your journey.
We are also concerned to hear about the tone of the communication you received. This is not the level of professionalism we expect from our team, and we are reviewing all call records with the customer service agent involved to ensure all interactions remain respectful and supportive.
We do appreciate your acknowledgement that the driver waited for your delayed flight and tried to assist in finding a suitable solution.
Thank you again for bringing this to our attention.
The office was quick to respond to my…
The office was quick to respond to my messages and the drivers where happy to help.
29 March 2026
Reply from Alps2Alps
We sincerely thank you for your trust and such a warm review! We’re truly pleased to know your journey went flawlessly and left you with only positive impressions. Your words are the greatest reward for our team. Thank you for choosing Alps2Alps - we would be delighted to arrange your next perfect transfer to the Alps!
Efficient
Efficient, excellent timely response to any queries
I am really impressed with this company
29 March 2026
Reply from Alps2Alps
Thank you for choosing our service and for leaving such a warm review! Providing reliable, professional, and efficient service is our top priority, and we are glad to hear that we were able to meet your expectations.
We truly appreciate your feedback and look forward to the opportunity to assist you again on your next trip to the ski slopes!
Reply from Alps2Alps
Thank you for choosing our service and for your kind feedback! Providing reliable, professional, and friendly service is our top priority, and we’re delighted to hear that we met your expectations. We sincerely appreciate your review, and our team looks forward to assisting you again on your next trip to the slopes!
Excellent service from start to finish
Excellent service from start to finish, good cars and good drivers would recommend.
27 March 2026
Unprompted review
Reply from Alps2Alps
Thank you for choosing Alps2Alps and for such a wonderful review! We’re delighted to hear that your transfer met your expectations and provided you with a great experience. We treat every customer with care and true professionalism.
Your recommendation means a lot to us and inspires our entire team. We look forward to welcoming you back to the Alps for many more seasons to come!
Driver was great
Driver was great. Tricky road conditions Condition of vehicle unacceptable. Service with alps2alps team in WhatsApp for our change in pick up was great. Condition of vehicle ruined the experience
20 March 2026
Reply from Alps2Alps
Thank you for sharing your feedback. We’re very glad to hear that your driver provided great service and that our WhatsApp team was able to assist smoothly with your pickup change.
At the same time, we are truly sorry that the condition of the vehicle did not meet your expectations. We are reviewing this with the operating partner involved to ensure that all vehicles meet the quality and comfort levels our customers should be able to rely on.
Your comments are extremely valuable, and we appreciate you taking the time to let us know.
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