Alpine Dog Co. Reviews 

632
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Considering 204 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and durability of products, noting their robust construction and ability to withstand strong dogs. Many appreciate the top-tier craftsmanship, combined with an easy ordering process and fast delivery for personalized items. Customer service is frequently commended for being helpful, responsive, and providing personal attention when resolving issues. However, some customers noted issues with order accuracy, including incorrect customizations or missing items upon delivery. A few also reported challenges with post-purchase customer service responsiveness and specific leash quality concerns.

What people talk about most

Product

Users describe positive interactions with product, consistently praising the exceptional quality and... See more

Quality

Customers consistently report high satisfaction with product quality, describing items as amazing, excellent,... See more

Order

People report positive experiences with order, highlighting seamless ordering, quick delivery, and excellent... See more

Delivery service

Reviewers mention positive feedback about delivery service, with many customers praising the quick and... See more

Customer service

Clients share positive opinions on customer service, with many describing it as amazing, efficient, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent quality and extremely durable products. I have a 100 lb malamute. The 2” martingale collar and tactical dog leash have been a game changer for walks and training. I never have to worry abo... See more

Rated 5 out of 5 stars

This is my third order from Alpine Dog Co. I’ve purchased 3 of the 2” collars and they’re all stunning, I’ve also purchased 2 of the tacti leashes & 1 terrain harness. All excellent quality. I will sa... See more

Rated 5 out of 5 stars

I recently discovered Alpine Dog Co. on Instagram and 3 orders later.. my spouse and I couldn't be any more happy! The communication is on point, the products are fantastic quality, turnover from orde... See more

Rated 5 out of 5 stars

I ordered a limited edition 2” collar from alpine dog co about 6 weeks ago. I ordered the wrong one because I meant to order the 2 “ martingale one and still needed that one. I love it so much and the... See more


Company details

  1. Pet Store
  2. Pet Supply Store

Written by the company

Durable, quality K9 Tactical gear that transitions to everyday wear for big dogs and dogs big in spirit.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

632 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.7

All reviews

(632)

207 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I absolutely LOVE this company

I absolutely LOVE this company! I’ve ordered a few collars and leashes from here and the quality is amazing! I have a very large dog and the tactical collars are perfect! I’m just waiting for more collars to come out in the luxe collars with gold clasps and I will order more!
Great service and fast delivery!

27 April 2026
Rated 1 out of 5 stars

Recently ordered a from here & didn’t…

Recently ordered a from here & didn’t get what I paid for , really a disappointment because I spent so much money on one collar & didn’t even get what I asked for or paid for. If it wasn’t possible to do it, it shouldn’t allow to do those modifications.

27 April 2026
Unprompted review
Rated 5 out of 5 stars

Look no further!

If you’re thinking about adding some Alpine gear to your collection, think no more! The strongest most reliable gear out no doubt! The best in the game, you won’t be disappointed. Great quality, fast service and great customer service. 100% all around

15 April 2026
Rated 5 out of 5 stars

AMAZINGLY FAST CUSTOMER SERVICE!

I reached out to customer service about a technical glitch with my order total and they didn't hesitate at all! They addressed and looked into the issue so quickly. Before I could even follow up with them and respond to their email. Customer service like that, understanding, efficient, resourceful, makes for lifetime and loyal customers! You now have one with me!

Also, the items I ordered turned out far better than I could have ever imagined or even expected. They are such great quality and design. The thorough attentiontion to detail and quality really shows. These items will definitely stand up to the test of time and to my 100LB European Doberman. They are absolutely gorgeous! Beautifully made! Stunning!

10/10 EXPERIENCE! 5 STARS!!

19 April 2026
Rated 5 out of 5 stars

Love everything about this brand

Love everything about this brand! Quality and style are amazing. Especially the personalized items. I got a collar with my bullmastiffs name on it and a matching leash. She looks so pretty and stylish on all her walks. 💕

3 December 2025
Rated 2 out of 5 stars

Promising product, embarrassing customer service

When I received my package for the first time, it was missing the leash that was included in my order. I contacted customer service, but had to follow up four separate times to ensure the leash was actually sent out. From the time I placed my order to when I finally received the complete delivery, the process took about a month. (Original order date mar 18th, it is now April 23rd and I still havent recieved my harness exchange)

I also needed to exchange the harness for a smaller size. During that process, I was informed that the size I needed was unavailable, and I would either have to wait or choose a different color.

To be fair, the product itself is of good quality. However, my overall customer service experience was far below expectations. This brand is marketed as a premium option, and the $176 price tag for a harness, leash, and patch certainly reflects that positioning. Unfortunately, the service and overall experience did not match the cost.

If you're considering this company, I would strongly recommend looking into Wilderdog instead. Alternatively, if you prefer the metal clasps used by Alpine Dog, Onepaw at Walmart offers harnesses and leashes with similar buckles at a much more affordable price.

Based on my experience, I cannot recommend this company. The value for money and level of customer service simply do not meet expectations.

18 March 2026
Rated 5 out of 5 stars

Alpine products are excellent

Alpine products are excellent, and the staff were very patient and helpful throughout my experience. Dexter really enjoys his collars and vests, and I am particularly pleased with their leashes, which stay securely latched even when my dog shakes his head. I have now purchased approximately eight products from Alpine and plan to continue doing so. I highly recommend their products and rate their service and quality a 10 out of 10.

13 April 2026

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