Ordered on tuesday, Its now Saturday, no tracking information provided...my sons birthday is on Tuesday and i dont know if his present will arrive on time. Terrible customer service service, our loca... See more
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This ebike was the best deal around, however the payment process was frustrating being not able to use Barclaycard and then being charged a significant sum to use PayPal. It is as though they are forc... See more
I bought a Koolux x1.. i absolutely love it, as with most people like myself who didn’t do much cycling before I am amazed at how much fun with so little effort.Bike looks great , had a small issue... See more
Company replied
The bike arrived in perfect condition. Had a trouble to attach handelbar but called alphascootz and guy from support walked me throw whole proces by telephone . He was really helpfull and patient. I a... See more
Company replied
Company details
- Bicycle Store
- Bike Accessories Store
- Motor Scooter Dealer
- Online Marketplace
- Outdoor Sports Store
- Sporting Goods Store
Written by the company
At ALPHASCOOTZ, we specialize in offering top-quality electric bikes and scooters through our easy-to-use e-commerce platform. Our mission is to provide eco-friendly transportation options that combine style, performance, and sustainability. What sets us apart is our commitment to exceptional customer service. From the moment you visit our website to long after your purchase, our dedicated support team is here to assist with any questions or concerns. Whether you’re a first-time buyer or an e-mobility enthusiast, we ensure a smooth shopping experience and reliable post-purchase support. Discover the future of transportation with ALPHASCOOTZ—where innovation meets excellent customer care.
Contact info
iCON inovation Centre, NN110QB, Daventry, United Kingdom
- +44 7441910791
- info@alphascootz.uk
- alphascootz.uk
3.5
Average
520 reviews
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Hasn’t replied to negative reviews
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Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Bought my son a electric bike for Xmas…
Bought my son a electric bike for Xmas he has rode it 3 times something happened and it's not worked was sent the wrong piece 3 months I have waited not only that the only present my son got and not been able to ride it communication has not been useful having sent numerous videos
23 March 2025
Unprompted review
Reply from Alphascootz
We would like to extend our sincerest apologies for the inconvenience caused by the issue with your bike. We understand how frustrating this must have been, and we assure you that we are doing everything possible to resolve it promptly.
Initially, we attempted to address the problem by sending replacement parts; however, since these did not resolve the issue, we agreed to collect the bike from your location so that our team can assess and repair it at our warehouse.
At this stage, we are awaiting your response regarding the boxed item . This will help us ensure the safe collection and transportation of your bike. Once we receive your confirmation, we will proceed with the next steps.
Thank you for your cooperation and patience throughout this process. Please do not hesitate to reach out if you have any further questions or concerns. We truly appreciate your understanding as we work together to find a satisfactory solution.
Best regards
Great support with throttle issue
Great support had an issue with the throttle emailed them over replied straight away and resolved the issue with sending a new throttle..
19 March 2025
Unprompted review
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Good things come to those who wait.
Good things come to those who wait.
20 March 2025
Unprompted review
Reply from Alphascootz
Hello Mr Thomas, pls let us know how can we help you.
Bike came in fully and working properly
Delivery took longer than expected but can't complain about the bike it came in fully and working properly, very nice doing business with this company attentive costumer service. Thank you
13 March 2025
Unprompted review
Reply from Alphascootz
THANK YOU FOR YOUR REVIEW!
Payed in full no discount slow delivery
4 March 2025
Reply from Alphascootz
Thank you for reaching out to us. To clarify, the discount code you mentioned is indeed available for all customers on our website. It needs to be manually applied during the checkout process on the checkout page.
Regarding your order, please note that our standard delivery timeframe is up to 5 business days from the date of your order. As it has only been 3 working days since your order was placed, we kindly ask for your patience while we process and ship your item. You will receive an update via email as soon as there is more information regarding your shipment.
If you have any further questions or concerns, feel free to contact us. Thank you
Got the scooter for sons birthday and…
Got the scooter for sons birthday and got it out this morning and there is no charger in box
25 February 2025
Reply from Alphascootz
We sincerely apologize for any inconvenience this may have caused and would like to assure you that the replacement charger was dispatched to you immediately upon identifying the issue.
Your satisfaction is our top priority, and we are committed to resolving such matters as promptly as possible. If you encounter any further issues or have additional concerns, please do not hesitate to reach out—we are here to assist you.
Thank you for bringing this to our attention and for your understanding. We appreciate your patience and value your trust in us.
Great customer services available on…
Great customer services available on the phone in the UK...just waiting to see how well they do delivering the bike of my choice & so far they are doing OK !!!
7 March 2025
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Straightfwd navigation thro’ ordering &…
Straightfwd navigation thro’ ordering & payment gateway - very pleased.
7 March 2025
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Very disappointed
Very disappointed
I ordered a bike Sunday evening,and after five days no any email for the dispatch or any tracking information
(Free Express Delivery 2-5 days)
The chat service is useless
Once said already dispatched without any tracking number and another time said will be dispatched,it was Friday
After five days,I don’t know anything
2 March 2025
They were out of stock (it is normal…
They were out of stock (it is normal when discount prices are offered for last items) but refunded immodestly. Good contact. Best regards. Marek
24 February 2025
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Avoid at all costs
After failing to deliver this item on time I requested to cancel the order . They repeatedly ignored my Emails and wishes and posted the bike 1 week later anyway . Their customer service is non existent and its proving to be a big struggle to get my money back . I don't think it's a legitimate business. Plus they are lying in their response to this . I have kept all of the Emails to back me up. Avoid
6 March 2025
Unprompted review
Reply from Alphascootz
Dear Carl,
We apologize for the inconvenience. I would like to add some information to clarify a few things. After reviewing your case, we found that you placed an order on February 22, which was a Saturday. We dispatched your item the following Monday, February 24 (the delivery time starts from here) with a third-party courier. Unfortunately, the courier was not able to deliver it until Friday, February 28, due to a high volume of work.
We also had a phone conversation with you during which you threatened to refuse the parcel if we did not deliver it by Friday. However, this was out of our control. The courier finally reached your address on the next working day, which was Monday, and you chose to refuse the item. Essentially, we were only one day late. As stated on our website, the 3-5 business days for delivery are provided as a reference, and sometimes we cannot control the delivery time once the item has been collected from our warehouse.
Rest assured that the full amount will be refunded.
Have a nice day!
I bought a Koolux x1.
I bought a Koolux x1..
i absolutely love it, as with most people like myself who didn’t do much cycling before I am amazed at how much fun with so little effort.Bike looks great , had a small issue with the chain lock code , but support was helpful, customer service is excellent. I would recommend.
4 January 2025
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Good Products and Services
Alphascootz, I never thought were a good idea, but unfortunately I was wrong. This company is a great deal.
2 March 2025
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Seat clamp came broken
Seat clamp came broken. They send a replacement and its seat what’s too small and won’t clutch. A week later and still no replacement
22 February 2025
Unprompted review
Reply from Alphascootz
Dear Tia
We hope this message finds you well. First and foremost, please accept our sincerest apologies for the inconvenience caused by the broken parts in your recent order. We understand how frustrating this must have been, and we truly regret any disruption this may have caused to your experience with us.
We are pleased to inform you that we have dispatched the replacement parts, and they are currently on their way to you. For your convenience, the tracking number has already been emailed to you, allowing you to monitor the delivery status directly.
Once again, we sincerely apologize for any trouble this may have caused and appreciate your patience and understanding as we work to resolve this matter promptly. If there is anything further we can do to assist you or ensure your complete satisfaction, please do not hesitate to reach out.
Thank you for choosing Alphascootz and we look forward to serving you better in the future.
Best regards
Great service *****
After a road accident with the delivery people the 1st bike was wrecked. I got in touch with Eli from customer service he was fantastic with helping with the replacement he contacted me 2 to 3 times a day to provide any information I needed. As the 1st bike I ordered was out of stock and taking a day to decide which replacement I wanted I had the bike 2 days later. Eli is probly the most helpful customer service representative I have spoke to such a nice man. I highly recommend ordering from alphascootz. As for the bike it’s all working as expected I just haven’t had a chance to go long distance yet
18 February 2025
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Extremely good quality bike for the…
Extremely good quality bike for the price. The bike itself is a very comfortable ride. I already had a number of people stop me and ask me "how much and where did you get it from?". I enjoy riding again.
24 February 2025
Unprompted review
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
As someone who's new to e-scooters
As someone who's new to e-scooters, I couldn’t have asked for a better introduction than through Alphascootz. Their staff provided excellent guidance on choosing the right model, and the product itself exceeded my expectations. Super easy to use and maintain. Will definitely be recommending this brand to friends!
2 November 2024
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Hitway BK9
The bike was delivered as ordered with no transit damage and was easy to asseemble. The bike is outstanding. In terms of value for money, these guys are the best. Confirmation of order via email was a matter of minutes. From order to receipt of delivery was 5 working days; it would be helpful to have clearer explanation of how I would be informed about when delivery was happening. Overall, thrilled with my purchase, and I'll order from AlphaScootz again.
21 February 2025
Unprompted review
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
Absolutely love it easy to build…
Absolutely love it easy to build together grandson can't wait to use it
25 February 2025
Unprompted review
Reply from Alphascootz
Thanks for your review! Your feedback is invaluable and motivates us to keep improving.
Alphascootz Team.
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