Do NOT buy from Alpha Gear! Incorrect data (heart rate / sleep tracking / step count etc) and website claims a 21 day battery life when it's more like 2-3. Waste of money and terrible customer service... See more
Alphagear
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See what reviewers are saying
Terrible customer service, no way to contact them. Cheap bands that break easily (mine did I. Less than a month) they deleted numerous posts on Facebook about this and blocked me. As others have said... See more
Payment was easy, stock arrived in time, can’t fault it - everything you need
ABSOLUTELY NO CUSTOMER SUPPORT! MULTIPLE EMAIL ADDRESS, THAT DON'T WORK SO THEY CAN SCREW YOU WITH THE 3 DAY RETURN POLICY. SNAKES THAT DON'T CARE ONCE THEY GET YOUR $ IF THERE WAS A WAY FOR NEGATIV... See more
BUYER BE AWARE...WORST CUSTOMER SERVICE…
BUYER BE AWARE...WORST CUSTOMER SERVICE EVER! I ordered the delta watch for my husband for Father's Day as he really wanted the blue watch. Of course as it was a gift, I ordered it in enough time to have it and wrap it. When he opened the box, he was excited, but the color was wrong. He got the black one, not the navy blue one. The customer service stated contact within 14 days. I contacted them by email as requested on Sunday (Father's Day), Monday, Tuesday, called Wednesday (no one answered and voicemail was full so you can't leave a message) and sent another email on Wednesday. The gal finally responded and said I had to notify them within 3 days, 14 if the watch isn't broken. I emailed back and said I simply want to exchange it for the correct color and she sent me my order back and said, "you ordered black" sorry, can't help you. You would think that an "American Made, & Proud Product Company would want to satisfy their customers, even if it's just to exchange it for the right color. The watch and accessories aren't cheap in price by any means. I would never recommend them due to this and at this point I have to pray that the watch actually works otherwise I need to take it up with my credit card company. So sad as I thought I was supporting an American Made company and that they support our military, etc. But, absolutely atrocious on how they handle their customers and their requests!
Watch broke after one week sent an…
Watch broke after one week sent an email to support had about 3 emails back and forth then nothing.
I ordered this and couldn't get it…
I ordered this and couldn't get it working..emailed the company as I wanted to return it and was informed that you can't return it after 3 days...very disappointed..
Easy peasy
Payment was easy, stock arrived in time, can’t fault it - everything you need
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