Theire customer service is phenomenal. We were going through some financial struggles due to jobe loss, and they reduced the process of the heartworm regimen for my dogs and provided free shipping for... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am extremely happy with Allivet! My doggie has been on prescription medications for a few years now and Allivet’s auto ship has been fantastic! Their prices are the best, their customer service has... See more
Company replied
I had not updated my pet information and my order was attached to my deceased cat. Emersia V. patiently updated my information while saving my first time auto ship discount for my new pet. Emersia... See more
Company replied
As misfoutune would have it I planed a 2 week driving vacation with my dogs last summer. Unfortunately one of my dogs would run out of a Rx he needs daily. I contacted AllVet and asked for an earlie... See more
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Company details
Written by the company
Allivet.com helps to make pet parenting easier by providing convenient access to brand-name medications, expert pharmacy advice, and automatic delivery with our AutoShip program. Our Pet Pharmacy Specialists and the rest of the team deliver our services with a level of care that makes it clear how much we care about our customers and the health of their pets.
Contact info
14540 NW 60th Ave, 33014, Miami Lakes, United States
- 877-500-9944
- t3cs@allivet.com
- allivet.com
4.0
Great
4K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 week
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Great price but ….,
Great price but I changed the date of auto-ship well in advance and still was sent the order. Customer service would do nothing to make it right.
6 April 2026
Unprompted review
Reply from Allivet
Hi Kathy,
We’re very sorry for the frustration this caused—we understand how important it is for AutoShip changes to be reflected accurately.
It appears the order had already begun processing before the update was made, which is why it still generated. That said, we recognize how this impacted your experience and appreciate the opportunity to follow up with you directly.
Thank you for your feedback.
I love Allivet
I love Allivet. They strive to offer the cheapest price for drugs for pets—which is very helpful!!
A prescription is required but Allivet offers various ways to satisfy this requirement.
10 April 2026
Unprompted review
Reply from Allivet
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support lets us know we’re succeeding in our mission to provide excellent service.
Excellent Customer Service
Always easy to speak to someone. They are very proactive and help out when orders need to be expedited.
26 March 2026
Unprompted review
Reply from Allivet
Wow! We're honored to be your Ally in Pet Pharmacy Care. Thank you for choosing Allivet.
Staff was friendly and able to complete my request. …
Staff was friendly and able to complete my request.
1 April 2026
Unprompted review
Reply from Allivet
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot, and we look forward to serving you again soon.
It was easy to order
It was easy to order. I did need to contact Customer Service for assistance. They were very helpful and able to resolve my issue.
1 April 2026
Unprompted review
Reply from Allivet
Thank you for your complimentary review! As your dedicated Ally in Pet Pharmacy Care, we strive to provide the best medications and supplements, along with exceptional service. We're grateful for the opportunity to serve you and look forward being meeting your pet’s pharmacy needs for years to come!
works great for getting my senior dog…
works great for getting my senior dog to take her meds
6 April 2026
Unprompted review
Reply from Allivet
Thank you so much for your positive review! We're thrilled to hear that you had a great experience with us. Your feedback means a lot to us. We look forward to serving you both again soon!
Be mindful of price increase
When I first was trying to find the most affordable medications (simparica trio and apoquel), this company was the one that stood out I believe it was because it was the cheapest when you first order with them, which was nice! I like that they send out emails a few days before shipping the medications. However, the one thing I did not like was that some medications increase in price (when you’re on autoship) and you get no warning until you get an email showing that you have an upcoming order and it shows the cost. I believe they should send out an email when they first are notified that the prices are increasing. I understand it’s the manufacturers and not them but it would help out a lot because even though it’s a dollar or whatever amount it does add up. Overall though when I address my concerns with a representative they did work with me and I was satisfied. I will purchase again but I will pay attention to the pricing
11 January 2026
Unprompted review
Reply from Allivet
Hi Melanie,
Thank you for your thoughtful feedback. We truly appreciate you taking the time to share your experience.
We understand your concerns about pricing changes, especially with AutoShip orders. Please note that the current pricing is always included in the AutoShip reminder email sent prior to processing, so you have the opportunity to review the cost before the order is finalized.
We’re glad to hear our team was able to assist and leave you feeling satisfied. Thank you for giving us the opportunity to support you. We look forward to continuing to be your ally in pet care!
2 months feeding me with lies
2 months feeding me with lies, people no english, no knowledge, lie,lie, lie. Avoid at any cost. Charge ur card and never ship tbe order .
Can not ship finesteride and doxycyclin!
1 February 2026
Unprompted review
Reply from Allivet
Hi Tatyana,
We’re truly sorry for the experience you’ve had and understand how frustrating this situation has been. This is not the level of service or communication we strive to provide.
After reviewing your order, we can see there were breakdowns in fulfillment and communication, which led to delays and confusion around your medications. We sincerely apologize for this and for the lack of clear updates when you reached out.
We have reached out to you to follow up and hope to hear back soon so we can address your concerns directly.
Would order again but pay attention to intro offers
Happy update: A very nice customer service rep reached out to address the interaction I previously wrote about. They apologized for the lack of customer service & explained why the price increased. I had gotten an introductory 30% off my first autoship but the following shipments only had a 5% discount. I did not realize that. They also offered to change my shipments to monthly for me & provide a refund for the $43. Very much appreciated the time they took to make the situation better.
*previous post: I was signed up for autopay at a certain price for initial purchase then upon second shipment the price went up $43. As soon as I got the notification via email about the auto charge to my account I reached out to customer service to see if either I could change the purchase to a one month supply which would be best for my budget or just a refund all together - mind you the medication had not even been shipped - the charge hadn't even cleared my bank yet & they refused to accommodate my suggestions. Terrible customer service & while I do need the medication for my pet, I absolutely will not ever purchase anything else from this company.
5 April 2026
Unprompted review
Reply from Allivet
Hi Alli,
Thank you for taking the time to speak with us. We’re truly sorry for the frustration this caused and understand how unexpected price changes can be concerning.
We appreciate the opportunity to review this with you and work toward a solution that better fits your needs. Your concerns were heard, and we’re glad we were able to connect and address them directly.
Thank you again for giving us the chance to make this right.
DONT SHOP ALLIVET SELLS EXPIRED MEDICINES
Per Allivet's comment below: They are going to review my account? Exactly what does that mean; and they are "going to reach out to me shortly" Dont bother me Allivet. You know you f'd up big time; and Allivet will soon be contacted by my attorney. SHAME ON ALLIVET FOR SELLING EXPIRED MEDICINES.
Allivet sold me expired meds for my cat. My cat drooled and vomited after taking the meds BECAUSE ALLIVET SOLD ME EXPIRED MEDS. When I called Allivet to complain; they said I had to wait 24 hours for them to escalate my complaint. They said this AFTER they received photos of the EXPIRED PACKAGES OF MEDICINES they had sold me. DONT SHOP AT ALLIVET.
25 March 2026
Unprompted review
Reply from Allivet
Hi Susan,
We’re very sorry to hear about your experience and understand how concerning this situation must have been.
Our team has reached out to follow up with you and address your concerns directly. We appreciate the opportunity to connect and ensure your concerns were handled with the attention they deserve.
Help with rx renewals
Very helpful with getting rx from my vet. Timely reminder when refills due and rx renewals due.
16 February 2026
Unprompted review
Reply from Allivet
Your positive feedback means the world to us! Thank you for taking the time to share your experience.
They worked great with my vet's office
They worked great with my vet's office. Deliveries were accurate and received in a timely manner.
29 March 2026
Unprompted review
Reply from Allivet
Thank you for your review! We're thrilled to be your trusted Ally in Pet Pharmacy Care. Your support lets us know we’re succeeding in our mission to provide excellent service.
Allivet is a great company to work…
Allivet is a great company to work with. I have used them for years and have Zero Complaints.
29 March 2026
Unprompted review
Reply from Allivet
Your kind words are appreciated! As your Ally in Pet Pharmacy Care, we're here to support you as you take steps to maintain your pet’s health.
Good products delivered on time!
17 December 2025
Unprompted review
Reply from Allivet
Thank you for your feedback! Being your Ally in Pet Pharmacy Care is our privilege. We’ll continue to be here as you strive to keep your pet happy and healthy.
Reply from Allivet
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
Made a fuss and things were corrected
After a fuss they refunded my money. Thank you.
26 March 2026
Unprompted review
Reply from Allivet
Hi ML,
We’re very sorry for the frustration this caused and understand how concerning it is to receive the wrong medication.
Thank you for taking the time to speak with us. Our team has worked to correct the order and address the issue directly.
We appreciate your patience and the opportunity to make this right.
It should not take ***89*** emails…
It should not take ***89*** emails back and forth over two months (from March 31 to May 27) to get any company to ship an order. Completely aggravating experience and horrible customer service. I will never again purchase anything from Allivet.com.
27 May 2025
Unprompted review
Reply from Allivet
Thank you for reaching out to us and sharing your concerns. We 're eager to assist you, but we need more information to locate your account. Please provide us contact information or give us a call to 877-500-9944 with more details about your issue. Your satisfaction is our priority, and we're here to help.
Reply from Allivet
Thanks for your review! We're honored to be your Ally in Pet Pharmacy Care, and we’re pleased to be part of your efforts to keep your pet happy, healthy, and active.
reasonable prices and good service.
10 February 2026
Unprompted review
Reply from Allivet
Thank you for your feedback! Being your Ally in Pet Pharmacy Care is our privilege. We’ll continue to be here as you strive to keep your pet happy and healthy.
The process of ordering is very…
The process of ordering is very convenient. Service and followup service is excellent. Also fount that Allivet has very reasonable prices on most items that I need.
19 March 2026
Unprompted review
Reply from Allivet
We’re glad to hear about your experience! As your Ally in Pet Pharmacy Care, we're dedicated to providing excellent service. Thanks for choosing Allivet.
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