Allianz Ireland Reviews 

753
TrustScore 4 out of 5

3.9

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Review summary

Created with AI, based on recent reviews

Looking at 590 reviews, reviewers had a great experience with this company. Customers frequently praise the competitive prices, extremely helpful staff, and the smooth online platform that makes finding necessary information remarkably straightforward. Many people deeply appreciate the efficient customer care, clear guidance, and reliable assistance provided when managing their various insurance policies over the years. Though some reviewers were not happy with their experience, they noted ongoing difficulties logging into online accounts, lengthy delays on phone queues, and frustrating customer support interactions. A few other people also felt that the website was difficult to navigate and encountered unexpected technical hurdles when trying to finalise policy details online.

What people talk about most

Service

Reviewers express mixed feelings regarding the service, highlighting a wide split in customer experiences. On... See more

Customer service

Reviewers highlight ambiguous aspects of customer service, with experiences varying widely among consumers.... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the platform is easy... See more

Price

Customers had ambiguous experiences with price, as views on rates varied greatly. Many reviewers found quotes... See more

Website

Users describe ambiguous interactions with the website, reflecting mixed feelings about its usability. Many... See more

Reviews shaping this summary

Rated 3 out of 5 stars

If you try to pay your renewal online in advance of the renewal date and you enter your card details wrong once, it blocks future payments for 24 hours. I contacted customer support in the interim but... See more

Company replied

Rated 5 out of 5 stars

Love Allianz good customer service and competitive prices and wonderful competitions but yet to win something! Nice to dream about something luxurious! Like a trip to Wimbledon my ultimate dream…. Hav... See more

Rated 5 out of 5 stars

I have been with Alliance Ireland for many years and find them very competitive. The customer service is really good with pleasant and helpful staff. Paperwork is extremely quick to arrive if you choo... See more

Rated 5 out of 5 stars

Excellent. Easy to traverse. Good quote & extras reasonable price. Very happy. My renewal quote was 680. I got a quote from same company online for 480. This upset me so much I tried allianz. Came in... See more


Company details

  1. Insurance Company

Written by the company

At Allianz we offer car, home and pet insurance to our customers directly. We are one of the largest insurers operating in more than 70 countries worldwide. We have been operating in Ireland for over 100 years now, with a team of over 600 people that look after over 500,000 customers.


Contact info

3.9

Great

TrustScore 4 out of 5

753 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 67% of negative reviews

Typically replies within 24 hours

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3.9

All reviews

(753)

592 reviews in the last 12 months

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Rated 1 out of 5 stars

Customer Service, lacks training, extremely frustrating trying to get correct information. Long wait times only to be given wrong information on each call back

Customer Service is appalling. The company seems to have moved their customer service overseas to India. The staff are untrained. You wait long enough to get through and then, the agents cannot answer basic questions, send you incorrect information and you have to start all over again. God help me if I have to ever make a claim. I was penalised for having a windscreen claim in 2024 with a completely different insurer where my windscreen was covered in that policy. What business is that of Allianz and why did they charge me more for a claim that was absolutely nothing to do with them. I mentioned it on the call with one of the agents and she proceeded to tell me that it was only to record it on my current policy but not that I would be penalised for it on a totally new company/policy. Who is regulating this company?? They are not doing a very good job. Everything is like Ryanair, building the policy from a base price and by the time you end, you are charged nearly 80 euros more for items which should be standard. There is no discounts for people with clean licences, no penalty points or actual claims outside of windscreen.

2 June 2026
Unprompted review
Rated 1 out of 5 stars

Improve design of My Allianz to be user friendly for women

I am married like many other people. The design of web site is not designed for couples to want to each have their car in own name but pay from shared bank account. Let me explain: Two cars. One in my wife's name. I have a PET policy in my dog's name. Two house policies. Five policies. Multi policy discount. We are required by Allianz to pay all on My Allianz, however one of car policies, hers, is listed but without docs or method to pay. The Pet Policy in my Dogs name is included but my wife's car is not. This deficiency in design of website puts pressure on us to put both cars under the name of one of us. This gives me a bad taste of patriarchy being encouraged by Allianz. Dogs treated better than wife!

29 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Findlater John,

Due to web management rules, motor insurance policyholders are required to have separate MyAllianz accounts.

Please let us know if you need any assistance.

Kind regards,
Ally

Rated 1 out of 5 stars

IT WILL NOT ACCEPT MY VISA CARD DESPITE…

IT WILL NOT ACCEPT MY VISA CARD DESPITE ALL CORRECT

28 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi John,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you.

Kind regards,
Ally.

Rated 2 out of 5 stars

Really difficult to cooperate

Really difficult, inconvenient and time consuming process of transferring no claim bonus from other European Country. Even if you've meet all the requirements. Really strange procedures for other side. Price was good, hope it'll not change after verification.

26 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi W.O.M,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you would like to log a formal complaint. Hope this helps.

Kind regards,
Ally.

Rated 1 out of 5 stars

I have a pet insurance

I have a pet insurance.
Ask for the details of the policy because many things are written to be covered by the insurance and actually are not.
Customer service - the worst ever! Most of the people do not speak English well, it is impossible to understand what they are saying, they have no information and are very rude.
Maximum praise for Annemarie from the claims department - a wonderful girl, explained everything well, very kind and helpful.

22 May 2026
Unprompted review
Rated 1 out of 5 stars

didnt receive email to renew password.

didnt receive email to renew password.
Wasnt in my spam either.

21 May 2026
Unprompted review
Allianz Ireland logo

Reply from Allianz Ireland

Hi Bill,

Thank you for your message and we truly apologize for the inconvenience you have experienced. If you would like to email me your contact and policy details to marketing.communications@allianz.ie and I can get one of our customer service representatives to contact you or if you.

Kind regards,
Ally.

Rated 5 out of 5 stars

car ins

the fact that the quote is for 65 days means you are in no rush to get it done and everything was explained perfectly thank you

18 May 2026
Unprompted review

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