Allianz Insurance Reviews 

It did not demand a mobile phone number halfway through the purchase process. Make it very difficult to get past the help bot and make the ridiculous excuse that it was necessary for two factor protection, particularly when they offered more expensive insurance without a mobile phone number. In other words a more straight forward approach to providing a service.

Very easy to make changes required

Really easy process to get a quote, purchase a policy and manage it online. It just works

Easy to alter my policy on line just a number plate change

I’d give zero stars if I could. Today I bought a new car - went online to change my policy details and despite logging in on three different devices I was unable to complete the process. Their ‘chat’ was a bot who when asked to put me through to an agent said they were all busy. For 2 hrs this happened until I finally gave up - cancelled my policy and went with another provider. Shocking - now I have only 30 mins to drive back to the garage to collect my car. What should have been a painless experience was dreadful

Trying to quote for new car but ended in virtuous loop

good cover at a good price, for house insurance A1

Please can you send me paper copy of policy

Online system went wrong and didn't enter my registration number correctly. Unable to telephone,claims only line. And unable to chat online everyone busy.i have emailed today and been trying all day to speak to someone. No joy.

Initially had a payment stuck in “pending”. My bank said all was OK but Allianz hadn’t called for it ???? There is no telephone support snd do it was difficult to resolve. Instead, I waited a week and started again and then all seemed to work OK.

very easy to make changes to y insurance

I have now paid for the policy a second time just to have it activated, yet I am still waiting for the refund from my first payment made by credit card. There was no information indicating that credit‑card payments should not be used, and the charge went through regardless. The operators I spoke with were unable to provide any help or clarification. I understood what the problem was on my own.

I changed the car on my policy; the monthly cost was supposed to drop by about £15... I got a refund of £1.50 to my account, but the next direct debit went through at the old, higher rate. It turns out the refund promised when I switched cars only applies to the final payment... The chat support gives evasive answers, ends the conversation, and I can't reopen the chat... I checked for new coverage... DECLINED... They say they can't insure me, yet I have several options to choose from on GoCompare—so they *can* insure me after al

I’d advise choosing someone else; the price differences are minimal, but the client is treated wonderfully only when signing the contract—after that, nobody cares.

tried contacting allianz 5 times to speak to someone, was transferred between tons of people and never got an answer. Will look to move

Easy straight forward

Super easy and a great deal thank you

No contact details for example telephone number, they have an email but that is reserved only for insurance claims and not customer support. The only support option is a live bot feature which is quite tedious however when transfered to an Agent it can be helpful.

I have travel insurance with Allianz. In February, my two-year-old son was rushed to hospital and had to undergo emergency surgery. Despite providing all the necessary medical evidence, which Allianz keep losing even though it has been uploaded virtually to their online portal and emailed repeatedly. Allianz haven’t even responded to my emails. They hang up on me every time I call, despite me contacting them every two days.

I had to take out a loan to cover the £5,000 that I was required to pay upfront for my son’s life-saving surgery, and I still have not been reimbursed. I paid over £180 for this annual family travel insurance, yet I am now paying back a loan because Allianz are refusing to acknowledge or deal with my claim, a straightforward claim resulting from nothing more than bad luck that occurred halfway through our holiday.

I have had to involve the Financial Ombudsman because Allianz will not even acknowledge my claim, and I feel completely helpless. The stress this has caused me is difficult to put into words. Thankfully, my son made a full recovery, and that’s all that truly matters. However, you take out premium insurance to protect yourself in these rare situations, and I do not feel supported by Allianz at all. I genuinely feel I would have been in no worse financial position had I not taken out the insurance, in fact, I’d be £180 better off.

Please avoid Allianz at all costs. They are simply not there when you need them most, and I would strongly recommend looking at other insurers if you want the peace of mind of knowing you’ll be covered in a genuine medical emergency abroad.

I have filed a formal complaint which they have also ignored.

Absolutely useless customer service. All they do is say go to the online account. When you are locked out of the account and need to change password, that is far from helpful.

Wanted to add an additional driver for a long journey to mitigate risk. Has take over three days to resolve.

Absence of any human interaction has grossly exacerbated matters.

Appreciate I have an online policy, but when the online bit is the problem you are stuffed!