The overall experience was good, and the price fair. However the online experience could be improved. When needing to edit small amounts of detail, their site required you to go through and check and... See more
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Review summary
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Reviews shaping this summary
Initially had a payment stuck in “pending”. My bank said all was OK but Allianz hadn’t called for it ???? There is no telephone support snd do it was difficult to resolve. Instead, I waited a week and... See more
Fairly easy except when I tried to use assistant it just went round in circles If you said none of the option it went back to start by saying sorry and starting the loop again
It did not demand a mobile phone number halfway through the purchase process. Make it very difficult to get past the help bot and make the ridiculous excuse that it was necessary for two factor protec... See more
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.3
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Simple, straight forward and reasonably priced
Simple, strainght-forward online process. Quote tailored to my needs at a good price. No experience as to claims but online reviews seem good.
4 August 2026
quick and simple
4 August 2026
Very straightforward process and a…
Very straightforward process and a really good price
4 August 2026
Unprompted review
Very straightforward to add a driver to…
Very straightforward to add a driver to the policy.....
4 August 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
why can i not chat to an agent on the…
why can i not chat to an agent on the phone, I will never use this insurance company again after my renewal date is due, absolutely ridiculous, I am very un happy with the service ; Rant over
4 August 2026
Unprompted review
Reply from Allianz Insurance
Hi Mary, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
fast and easy
4 August 2026
When i checked my policy renewal I was…chuffed to bits
When i checked my policy renewal I was waiting to be shocked as its usually a horrible experience. I was so pleasantly surprised to find the policy had only increased by 19p that I didn't think twice about staying with the company. Thank you very much for your continued service.
8 April 2026
Reply from Allianz Insurance
Hi Nancy, thanks for getting in touch. Please drop us an email to digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
clear questions but repetitive
4 August 2026
Zero customer service!
Money was taken by the company in error, there is no facility to speak with anyone to resolve any issues. Live messaging service is poor, and it takes considerable time and effort to get an agent on this service. My first 2 attempts to get hold of an agent, I received the message, all are agents are busy, please try again later. The sum of money taken was nearly £500. My issue has still not been resolved and it’s need 10 days!
I will never use this company in the future.
4 August 2026
Unprompted review
Reply from Allianz Insurance
Hi Liam, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
difficulty with payment.I had to enter…
difficulty with payment.I had to enter the same details several times as you kept refusing the information for different reasons
4 August 2026
No communication from Allianz
No communication from Allianz, just an email after they cancelled my direct debit. Not impressed.
3 August 2026
Reply from Allianz Insurance
Hi Dan, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
You rubbing peoples
You are rubbing peoples. Over 1 month I tried to change my car or replace my car you not let me I SOLD MY CAR what should I do ? You not have contact number to calling you just call for claim how you have not phone number or costumer service ? I was tried online you not giving option to change or cancel cover just showing pay £167 then u can cancelled . Why can't replace my car or stop cover ? All reviews 4 or 5 stars fake not from costumers all from your people . You are fake company nobody can calling you nobody can change car or replace car must pay over £150 then they giving decision stop cover or not . PLEASE PLEASE DONT WASTE YOUR MONEY with this insurance company
4 August 2026
Unprompted review
Reply from Allianz Insurance
Hi Goran, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
Tried to cancel insurance policy after…
Tried to cancel insurance policy after I sold my car and they have been so unhelpful and let the fees increase.
Avoid this company completely. The worst insurer out there, I should have never used them again.
Lesson learnt!
24 July 2026
Unprompted review
Reply from Allianz Insurance
Hi, thanks for getting in touch. Our phone number is only used for claims but drop us an email digitalhelp@allianz.co.uk (with your policy number if you have it) and one of us will look into the issue for you. Thanks, The Allianz Online Team
Very easy to use
3 August 2026
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