The overall experience was good, and the price fair. However the online experience could be improved. When needing to edit small amounts of detail, their site required you to go through and check and... See more
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Review summary
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Reviews shaping this summary
Initially had a payment stuck in “pending”. My bank said all was OK but Allianz hadn’t called for it ???? There is no telephone support snd do it was difficult to resolve. Instead, I waited a week and... See more
Fairly easy except when I tried to use assistant it just went round in circles If you said none of the option it went back to start by saying sorry and starting the loop again
It did not demand a mobile phone number halfway through the purchase process. Make it very difficult to get past the help bot and make the ridiculous excuse that it was necessary for two factor protec... See more
Company details
About Allianz Insurance
Written by the company
Car insurance
With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself
online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car
insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best
Buy 2025.
Home insurance
Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're
only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by
defaqto, their highest product rating.
Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.
We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.
As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.
Contact info
United Kingdom
- allianz.co.uk
4.3
Excellent
41K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Very pleasant
I found Allianz through go compare. The process was very straight forward, a competitive price and easy to navigate self serve portal and they don't charge admin fees!!
31 July 2026
Very bad communication system no one…
Very bad communication system no one cares. I couldn't speak or chat with anyone bad bad bad
31 July 2026
I was trying for over 5 hrs to change…
I was trying for over 5 hrs to change my car for a new car. I watched the video, 2 separate salesman tried but to no avail. To get my new car I've had to take out temp insurance. I was about 4 different chats for help then get so far and the session would end even in middle of a chat. The last person I got said they would stay on chat until I came back but when I went back the person had left. I've eventually got the car changed over but apart from paying extra to change it I'm also out the expense of £46 for the temporary insurance
31 July 2026
Unprompted review
Super easy
Updating my policy details on the insurance website was super easy.
31 July 2026
Unprompted review
It was a straightforward and fairly…
It was a straightforward and fairly easy to complete
31 July 2026
Really easy to choose and buy
31 July 2026
A pretty straightforward application…
A pretty straightforward application process that only took a few minutes
31 July 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Would not recommend!
These online only providers are ok in principle but when their website isn’t working properly it then becomes a huge problem. I changed my car, and what should’ve been an easy change online became impossible due to the website not working correctly. The online chat was also not working and kept disconnecting after 15 minutes before even putting me through to an agent. There is no phone number unless you’re making a claim. I tried to email and got a standard reply telling me the steps to follow, which I had already done but it was a website issue. The reply’s can take 24 hours. So where does that leave the customer? Unable to insure and drive my new car and still paying for the car I’ve sold! Definitely won’t be using them again when my insurance is up for renewal!
31 July 2026
Unprompted review
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Impossible to speak to someone, bad customer service
Great until you need to speak to someone - no number to call and waited over 45 mins on a robot chat to speak to a human - only to be repeatedly logged out due to inactivity. V V frustrating! Why do you not make it easier for people?
31 July 2026
Unprompted review
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Would be nice to have a contact number…
Would be nice to have a contact number to call for some questions.
The chat tool is useless. I just got automated massages
31 July 2026
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Had to re-pay renewal despite receiving…
Had to re-pay renewal despite receiving an email that the original payment had been accepted.
23 July 2026
so easy to use the online account
31 July 2026
The overall experience was good
The overall experience was good, and the price fair. However the online experience could be improved. When needing to edit small amounts of detail, their site required you to go through and check and also re-enter all of the car and driver detail, all I needed to change was the milage. Secondly when coming to payment, their website would not allow me to enter the card expiry date when accessing the web site on my phone. I had to ensure all detail was saved and the use my laptop to get their portal to work.
31 July 2026
Not easy to navigate
31 July 2026
Reply from Allianz Insurance
Hi,
Thanks for leaving us a review - I’m sorry to hear about your issue.
To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.
One of us will look into this for you and get back to you as soon as possible.
Thanks, Emily
Renewal extremely easy due to…
Renewal extremely easy due to comprehensive details and straightforward instructions. Even a slight reduction in the price made it an easy decision to renew.
31 July 2026
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