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Allianz Insurance Reviews 

41,136
TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Looking at 8,081 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the user-friendly website and straightforward processes, making it easy to set up new accounts and manage policies online. Many also appreciate the competitive pricing, often finding policies significantly cheaper than alternatives while offering comprehensive cover. However, some customers also noted significant dissatisfaction with customer service, citing difficulties reaching advisors, unhelpful online chat facilities, and frequent disconnections. A few other people also felt that the online processes could be problematic, experiencing website crashes, issues adding drivers, or problems with renewal pricing being unexpectedly higher.

What people talk about most

User experience

People report positive experiences with user experience, finding the website easy to navigate and set up,... See more

Website

Clients share positive opinions on website, with many reviewers finding it easy to use and navigate for tasks... See more

Price

Customers had positive experiences with price, finding competitive and reasonable rates for comprehensive... See more

Service

Customers consistently note ambiguous experiences with service, with some reviewers praising the quick,... See more

Customer service

Users describe negative interactions with customer service, often citing a total lack of customer care and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Simple, easy to access on the website. Cheaper slightly compared to others. However, the premium for compulsory excess is very high.

Rated 4 out of 5 stars

The price was competitive although long winded. Trying to find the box for documents by post was not straight forward

Rated 4 out of 5 stars

I know security is important but your time out is too short for non PC and mobile users who are slow with this technology. You know my age and this does not help. A phone help line would be good. Vi... See more

Rated 4 out of 5 stars

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Company details

  1. Insurance Company
  2. Auto Insurance Agency
  3. Home Insurance Agency
  4. Insurance Agency

About Allianz Insurance

Written by the company

Car insurance

With our award-winning Allianz Car Insurance, you’re in control. You manage your policy yourself online, so it’s fast, flexible and you can make changes without admin fees. Our Allianz level of car insurance is rated 5* by defaqto, their highest product rating, and has been awarded a Which? Best Buy 2025.

Home insurance

Like our car insurance, with Allianz Home Insurance you manage your policy yourself online and we're only a phone call away if you need to claim. Our Gold and Silver home insurance is rated 5* by defaqto, their highest product rating.

Since 1890, all around the globe, we’ve been working hard to secure people’s lives and to prepare our customers for everything life has to offer.

We’re ranked by Interbrand as the world’s #1 insurance brand and the leading global insurance and asset management brand by Brand Finance Global 500.

As one of the largest general insurers in the UK, we operate under a range of brands, including Allianz, Pet Plan, LV= and Britannia Rescue.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

41K reviews

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4.3

All reviews

(41,136)

7,997 reviews in the last 12 months

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Rated 1 out of 5 stars

Non responsive and owing money

Over a month ago I had work done @ my property that had been approved as being covered by insurance. Myself and the company that did the work contacted Allianz over a month ago. They didn't reply. I called and somebody apologised and guaranteed that if we were to email him he would sort it. I emailed immediately. Have had no reply. Chased. Had no reply. Emailed their customer support over a week ago. Again no reply. Appalling and unfair on the company that have completed the work and have had no update on when they will be paid.

22 June 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi,

Thanks for leaving us a review - I’m sorry to hear about your issue.

To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.

One of us will look into this for you and get back to you as soon as possible.

Thanks, Emily

Rated 1 out of 5 stars

I don’t know if I’ve paid on not

I don’t know if I’ve paid on not. You confirm that I’ve not auto renewed but you say you will take payment next year. I just want to look at my renewal in detail and then pay. It’s frustrating

27 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi,

Thanks for leaving us a review - I’m sorry to hear about your issue.

To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.

One of us will look into this for you and get back to you as soon as possible.

Thanks, Emily

Rated 1 out of 5 stars

awkward site

awkward site

27 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi,

Thanks for leaving us a review - I’m sorry to hear about your issue.

To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.

One of us will look into this for you and get back to you as soon as possible.

Thanks, Emily

Rated 5 out of 5 stars

Absolutely fantastic service

Absolutely fantastic service. I changed my car over mid term and it took minutes and cost just pence extra. I was ready for it to take forever and to be stung by fees and it was a breath of fresh air for it to be so easy and painless. I would 100% recommend Allianz to others

27 July 2026
Unprompted review
Rated 1 out of 5 stars

So Allianz cancelled my insurance even…

So Allianz cancelled my insurance even though i paid well before the deadline.
The deadline was well before the deadline on 24/7/26.
Time was 23:59 on 24/7/26 and I paid at 13:24 on 24/7/26. Tried 4 hours to speak to a human being on the Allianz chat..which is disgusting!! And basically told me tough you haven't paid. Even though I sent proof which clearly showed that I had! Isaid I could make another payment but they couldn't guarantee that would stop the cancelletion. I wasn't prepared to lose another £105.61. This has caused me nothing but stress as i cannot work because I need my car and now losing even more money. Allianz communication structure is horrendous. Can't talk to them on the phone. They will only communicate via email which can take 24hrs to get a response or their online chat. Which is terrible! Thank you Allianz for costing me my job! Spoke to Monzo who told me that it was never ring fenced the payment. It was a failure on behalf of Allianz that they never collected the payment. Can't drive my car! And has caused me that much stress tha I have taken a day off work today. Just to let you know I earn £160 a day so with all this happenening I have lost £320 in income. When it gets to over£550 I will get in touch with a debt collection agency and file a court order

27 July 2026
Unprompted review
Allianz Insurance logo

Reply from Allianz Insurance

Hi,

Thanks for leaving us a review - I’m sorry to hear about your issue.

To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.

One of us will look into this for you and get back to you as soon as possible.

Thanks, Emily

Rated 3 out of 5 stars

it was okay but sorting car insurance…

it was okay but sorting car insurance is a nightmare.

26 July 2026
Allianz Insurance logo

Reply from Allianz Insurance

Hi,

Thanks for leaving us a review - I’m sorry to hear about your issue.

To help us put this right, please email digitalhelp@allianz.co.uk with your full name, address and vehicle registration along with a summary of what happened.

One of us will look into this for you and get back to you as soon as possible.

Thanks, Emily

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