Alliance Virtual Offices Reviews 1,746

TrustScore 4 out of 5

4.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 43 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their attentiveness, warmth, and willingness to provide solutions, often highlighting their knowledge and professionalism. Many people appreciate the exceptional customer service, noting quick responses and a smooth process, making interactions pleasant and efficient. The service is often described as excellent, with consumers finding the team well-organized and supportive, which helps in presenting their brand confidently. However, some people were dissatisfied with the service, experiencing issues with mail handling, including missing items and lack of transparency, which led to financial costs. There were also instances where the location was misrepresented for specific needs like Google Business Profile verification, and some noted problems with contracted local companies not being present to receive packages. Additionally, some customers found inconsistencies in billing and communication regarding address validity, leading to concerns about the reliability of the service.

What people talk about most

Staff

Customers consistently note positive experiences with staff, highlighting their patience, guidance, and... See more

Service

Customers had ambiguous experiences with service, with some expressing significant dissatisfaction. Many... See more

Customer service

Clients share positive opinions on customer service, with many praising the patience, guidance, and... See more

Location

Consumers find location to be ambiguous, with some reporting issues where promised virtual office locations... See more

Response time

Reviewers mention positive feedback about response time, with many praising the quick responses and efficient... See more

Reviews shaping this summary

Rated 5 out of 5 stars

*I Absolutely Love My 'Alliance Virtual Offices' Family! They are attentive, warm, 'They Know Me/My Business and Needs', and work to provide Solutions for Me whenever there are challenges that arise... See more

Company replied

Rated 5 out of 5 stars

I dealt with Yasseri as I needed to add addl people on our business acct that could pick up mail besides myself and I was very happy with the efficiency and speed in which I was able to get this done.... See more

Company replied

Rated 5 out of 5 stars

I have tried to use other virtual office sites in the past, but Alliance has been the best thus far. Plenty of location options, affordable pricing and great customer service. My representative A... See more

Company replied

Rated 5 out of 5 stars

Amazing Service Quick Responses! While trying to set up training in Kona, HI for our new hires, our first 2 plans fell through for unforeseen circumstances that were out of our control. Friday afte... See more

Company replied


Company details

  1. Virtual Office Rental

About Alliance Virtual Offices

Written by the company

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide


For over 15 years, Alliance Virtual Offices has helped professionals and entrepreneurs work smarter, safer, and more efficiently with flexible office solutions built for modern business. Whether you need a business address, on-demand office space, phone services, or receptionist support, we’re here to help you grow—without the overhead.


Find a Virtual Office Location

From real office space to professional call handling, Alliance offers more than just a PO Box. With locations in top U.S. cities and a 90%+ positive rating on Trustpilot, we’re proud to support ambitious professionals across industries—from law and real estate to consulting, accounting, and beyond.

Whether you’re growing a remote team or protecting your home address, we provide secure, professional solutions that scale with your business. Explore our services, find a location near you, or contact our friendly team to get started today.


Explore Our Services
Learn About Virtual Offices
Get a Live Receptionist
Contact Our Team

Alliance Virtual Offices - Your Ultimate Flex Office

Written by the company

Work Flexibly. Save money. Grow your business, fast.
We help modern businesses scale faster with our flexible workspace options, easy and seamless setup process, 5-star service and convenient worldwide locations. We want to enable our clients to build credible, stable and marketable businesses with a low risk profile.

Contact info

Promotion box for Alliance Virtual Offices

Your Virtual Office Partner

Trusted by 15,000+ Businesses Worldwide

4.0

Great

TrustScore 4 out of 5

2K reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.0

All reviews

(1,746)

38 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Cassandra was fantastic

Cassandra was fantastic! I was impressed by her professionalism and attention to detail. I highly recommend her.

11 April 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your amazing review! We'll be sure to pass along your kind words to her. If you ever need assistance again or have any questions, don't hesitate to reach out. We're here to help!

Rated 5 out of 5 stars

Alex Perez was very helpful with my…

Alex Perez was very helpful with my inquiries very communicative and patient with me

8 April 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for taking the time to leave your feedback! We truly appreciate your business and look forward to assisting you further in the future. If you have any more questions or need assistance, please don't hesitate to reach out.

Rated 1 out of 5 stars

I signed up for atoll free number but…Deceitful Advertisement and conditions

I signed up for atoll free number but it wasn’t on my invoice. I call the office and was told at 4:00 pm that I would have to call back on Monday for assistance. I talked to Luis Ortega on Monday who informed me that the office was opened until 7pm central time and my time was EST so I was not giving the right info and to make matters worse I was charged $7.95 for March when I signed up on the 27th and couldn’t talk to anyone to properly setup my office.
This is very misleading and I cancelled and they still didn’t refund me my money. Very deceitful!

29 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Linda,

Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience you experienced with your recent sign-up for our toll-free number service. Rest assured, we take these concerns seriously, and a sales supervisor will be in touch with you shortly to address these issues and ensure that they are resolved to your satisfaction. We would appreciate if you give us the opportunity to make things right.

Rated 5 out of 5 stars

Pablo Zertuche from Alliance Virtual…

Pablo Zertuche from Alliance Virtual Offices has been extraordinary! Thank you so much! ⭐️⭐️⭐️⭐️⭐️

27 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your wonderful feedback! We greatly appreciate your kind words about Pablo Zertuche. We'll be sure to pass along your appreciation to him. We are happy to have Pablo as part of our team at Alliance Virtual Offices. If you need anything else, please don't hesitate to reach out.

Rated 5 out of 5 stars

Ramiro is a man of his word

Ramiro is a man of his word. He goes above and beyond. He really cares about his customers and have excellent patients. Thank you sir.

26 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your amazing review! We'll be sure to pass along your kind words to Ramiro, and we look forward to serving you again in the future. If there's anything else we can do for you, please don't hesitate to reach out.

Rated 5 out of 5 stars

Above and Beyond

Mr. Durim went above and beyond assisting me.
Appreciate your expertise, and awesome customer service.
Thank you
MsVonne

26 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you very much for your generous feedback! We greatly appreciate your kind words about Durim's exceptional assistance. If you have any further questions or need assistance in the future, please feel free to reach out. We're here to help!

Rated 5 out of 5 stars

Axel was very friendly and quickly…

Axel was very friendly and quickly resolved my issue.

25 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for taking the time to share your experience! We're delighted to hear that Axel was able to assist you promptly. If you have any further questions or concerns, please don't hesitate to reach out. We are here to help!

Rated 5 out of 5 stars

Cassandra Garcia was very professional…

Cassandra Garcia was very professional and answered all my questions and concerns. The process and set up was simple. I am so glad that I signed up for a Virtual Office through Alliance. I should have made this decision a long time ago.

20 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for taking the time to share your experience with Cassandra Garcia. In line with this commitment, our success team will reach out to you shortly to show you ways to maximize the use of our service. Whether it's optimizing your workspace, accessing additional resources, or exploring new features, we're here to support your business needs and help you achieve your goals.

Once again, thank you for choosing Alliance Virtual Offices!

Rated 5 out of 5 stars

I was having a hard time with the mailing address

I was having a difficult time with a mailing address, and I spoke with Ms. D. Martinez and she was lovely to work with. She was knowledgeable about the properties. She was patient and spoke clearly and accommodating.

19 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for taking the time to share your experience with us! We will make sure to pass along your kind words to Denisse. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We appreciate your support!

Rated 5 out of 5 stars

Detailed account info provided

Detailed account info provided. Quick setup.

18 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for your positive review! If you have any further questions or need assistance, feel free to reach out to us anytime. We are here to help!

Rated 4 out of 5 stars

Update address

The response to my question and concerns was quick and timely. The representative was courteous and professional.

8 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hi Garrett, Thank you so much for your kind words! Providing excellent customer service is our top priority. If you have any further questions or need assistance in the future, please do not hesitate to reach out.

Rated 1 out of 5 stars

This place is a rip off

This place is a rip off , I was mis-treated when I enter the office space and mis-lead that I can actually use the office services but told at the end I was not allow, even though I paid for the gold package. I was mis-billed and treat poorly once I dis continue service.

14 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

We strive to provide excellent customer service, and it's disheartening to hear that we fell short in your case.

Hi Peter, We take your feedback seriously and would like to address your concerns promptly. A Client Success Supervisor will touch base shortly to follow up on your account and details. Your satisfaction is important to us, and we are committed to resolving this matter to your satisfaction.

Rated 5 out of 5 stars

Zabdi Neri assisted me with all my…

Zabdi Neri assisted me with all my solutions. I had a great experience setting up everything, and I was able to take advantage of discount promotions. The response was fast and the instructions were user friendly. I'm glad I chose Alliance Virtual office for there nationwide business solutions

7 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for sharing your experience with us! We are happy to hear that Zabdi Neri provided you with exceptional assistance and that you had a great experience setting up your services with Alliance Virtual Office. You will receive a call from our success team shortly to provide you with some tips to make the best use of the service!

Rated 4 out of 5 stars

I have had a great experience so far…

I have had a great experience so far with Alliance Virtual Offices. Pablo has been assisting me with my set up as well as being attentive to all of my questions. Thanks Pablo!

6 March 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for sharing your awesome experience with us at Alliance Virtual Offices! Hearing that Pablo has been such a big help in getting everything set up smoothly for you and being super attentive to your questions makes us really happy. If you ever have any more questions or need assistance down the road, please do not hesitate to reach out. We are always here to lend a hand!

Rated 5 out of 5 stars

I had great experience thus far

I had great experience thus far. Process was simple, even meeting with the virtual notary. He was very nice & professional.

26 February 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for sharing your experience! A customer success representative will touch base with you shortly to assist you with any questions or concerns you may have. If there is anything else we can do for you in the meantime, please do not hesitate to let us know. We are here to help!

Rated 1 out of 5 stars

13809 N Highway 183

13809 N Highway 183, Austin, Tx 78750 is the worst establishment to use for a virtual address. They are extremely rude, and they have a host of hidden fees they spring on you after about 6 months. Stay away from using this establishment as a virtual address. You'll definitely regret it if you don't!

8 February 2024
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you for bringing your concerns to our attention regarding your experience with our virtual address services at 13809 N Highway 183 in Austin, TX. Customer satisfaction is of utmost importance to us, and we take your feedback seriously. A customer success supervisor will be reaching out to you shortly to address your concerns and see if there is anything we can do to improve your experience. Thank you for your understanding and for giving us the opportunity to make things right.

Rated 1 out of 5 stars

I’ve been with them for 5 years with my…

I just want to say Axel Perez is the only person that was able to assist me! His customer service and professionalism was outstanding! He wasn’t like the other representative just telling me whatever they wanted. I’ve been calling to resolve this issue for literally 2 months. And I’m grateful that Axel took my call. He’s the only reason I’m staying with this company!

I’ve been with them for 5 years with my virtual office! Got my virtual number 3 years ago. When I say my number hasn’t worked at all! They won’t solve the problem, I call in every week! No supervisor or manager available to speak with. Lost so much business due to them. I’ve reached out to my attorney regarding this matter! I’m beyond pissed!

8 February 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Hello Tracy,
Thank you for taking the time to share your feedback. We truly appreciate your honesty and your long-standing relationship with us.

First, we’re very glad to hear that Axel provided you with the level of service and professionalism you deserved.

At the same time, we’re very sorry for the frustration and inconvenience you experienced. We understand how critical this is to your business, and we regret the impact this situation had, including the time it took to get proper assistance.

Your experience is not the standard we aim to deliver, and we appreciate you bringing it to our attention.

If there’s anything still outstanding, please don’t hesitate to reach out to us directly—we’re here to help.

Rated 5 out of 5 stars

Kath Neri is very professional and…

Kath Neri is very professional and helped me with my questions and concerns. Thank you Alliance for your professional staff!

8 February 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your kind words! We are delighted that Kath Neri was able to provide you with effective assistance. Your satisfaction is our priority, and we are grateful for the opportunity to serve you. If you have any more questions or concerns in the future, please feel free to reach out. We look forward to continuing to meet your needs and exceeding your expectations.

Rated 5 out of 5 stars

Overall just a great start with you…

Overall just a great start with you folks!

Great product!

Great service!

Great staff!

Best,

Tony

7 February 2024
Unprompted review
Alliance Virtual Offices logo

Reply from Alliance Virtual Offices

Thank you so much for your kind words! If you ever need anything in the future, please don't hesitate to reach out. We are here to help!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look